I joined streamline.net on a trial basis, I had to put my card details in, but expected to be informed that I would be charged for an automatic 2 year subscription. I was away on holiday when the funds were taken, so as soon as I got back I decided to make the call and try to get the money back.
I got put through to a call centre, where English was NOT their first language, the person on the telephone informed me that a full refund would be made. This did not happen, I received a reply via a support ticket telling me that I will not receive a refund but they can cancel my account, so I said that's pointless and I do not want to waste the money so leave it. I tried and tried numerous times to get my money back to no avail.
Now two years later after forgetting that I had subscribed back then I have been charged YET again. I personally work in a role with customer accounts and we MAKE NOTES on their accounts whenever they call, so if streamline who as a hosting company should have the resources to have this available, should have notes to say I DO NOT WANT THE HOSTING. Anyone with half a brain would think to inform me of the upgrade coming up, but that didn't happen.
I've now spoken to them over the phone after having my support ticket ignored, and they have informed me "yes we do have a note on your order that in 2010 your requested to cancel"
Still no reply, so I have resent my support ticket, I don't know what else I can do? I've lost another £200.00 to this company. I seriously hope I get my money back. I will be speaking with trading standards about this, as they are not providing the customer support I'm apparently paying for.
Alfred E Euphemism found this review useful
Vodafone are really bad, and I would not use them again, they let me down with signal, then offered to SELL me something to boost my signal, you're the operator, why should I pay to boost your crap signal? So I went to O2, who have been 10 times more polite over the phone too.
I tried to pay my final bill, and I was also told don't worry you don't owe us anything just disregard the letters, we can't access your account, then I get told I owe 120 and if I don't pay it they will black mark my credit record and also send a debt collection agency after me.
Stay clear, they will screw you over.
Vodafone are not a company I would recommend. It's a shame as their tariff is great, but I've tried contacting them multiple times as I would like to upgrade my phone and I was instantly put on hold, this happened everyday for a week. Morning Noon OR night.
I will be going elsewhere for my next contract.
I have gone elsewhere, due to the fact that vodafone are actually crap. Their customer service is something to be desired too
Carol Massey found this review useful
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