I logged onto the site. I knew their was gonna be high traffic, but tickets go on sale at 10, but BOOM you have to have an NYU code. That was weird, but a couple minutes of refreshes and BOOM I'm in line. 8 minutes…not bad….then 7 minutes…now we're cooking…now 8 minutes again…whatever…now 9. minutes. We'll that's weird…back to 7…ok…keep going…now 5…then 4…now now…3 minutes!!! AND that was almost an hour ago. Ticketmaster, you have a monopoly on ticket sales. You bully, overcharge and make sure you are the biggest ticket provide. It has made you greedy, lazy and unhelpful. No one likes…and now I agree with them. Pearl Jam was right.
When I phoned to book theatre tickets They denied my gift card number existed. Then put me on hold at premium rate , never to return, I waited 13 minutes. . This Company has some serious problems . Never buy a gift card they are a shambles. They are taking money under false pretences. I predict you will be seeing them in the hands of receivers soon. Beware.
It's 12 days before the event and no tickets. No problem I will just call them or visit their web page to see what is happening. 1. Call the number advertised and it's a paid for call with a long preamble that finishes: 'our agents are there to book tickets'. Right. Thanks for the help! 2. Off to the website and no matter how often you type in your query to: 'ask a question' nothing happens except you get redirected to a FAQ page that does not help at all. Ggrrrr. 3. Fed up with this nonsense and knowing I cannot be the only person with a query I search Trustpilot and all becomes clear. Well, I wanted to go to the concert but if I don't get satisfaction I am glad I paid by credit card as a refund will be made if there are no tickets 48 hours before the show. As for the future, no way will I use Ticketmaster (is this an oxymoron?) again.
I recently bought 6 tickets and at first try was reading all the small prints and time at the bottom right of the screen run out so had to try again went back to beginning started again at the last page saw terms and conditions was highlighted so thought was theirs so ticked the box at last moment and than got message saying thanks for buying insurance what insurance just bought tickets for events and they passed the details so insurance company doesn't even needs to us they just help themselves.and the costumer service is so unhelpful they think this will carry on like that but I think one day they will upset someone very important and that will be their end.
PLEASE WHEN YOU ARE BUYING EVENT TICKETS BE CAREFUL
They only send tickets to the billing address. Why! Almost every other company allows you to have a billing address and shipping address. There are logical reasons for this. Most people do what is called WORK. Meaning, they are not always at their billing address, which usually is their home address, because they WORK!
I have now ordered two tickets from this company and both times, even though I stated to send it to my work address where somebody will be in to sign for them, because I won’t be at my home to sign for them and therefore it is a waste of time them sending them there, they said their policy is that they can't do that and have to send them to my billing address. They make us pay to send the tickets so it’s our money and we should be able to have the tickets that we bought with our own money sent to wherever we want to send them. And now, again, I’ve had to call their expensive phone line to have my tickets resent. However, they are able to resend them to a different address, which they weren’t able to do the first time. Why?! And I have once again been charge £5.50 to have them sent out to me again, knowing full well that I wouldn’t be able to get them the first time they sent them to me.
So many people have complaints about this and I’ve already decided not to go to one gig because the purchase of the tickets needed to go through Ticketmaster. This company does not listen to its customers and just ignores them. And it’s ridiculous for them to pass this off as a security issue, for they are sending the resends out to where customers want but just strangely ignoring their requests the first time. And I’ve just ordered two tickets from top venues that do not use Ticketmaster and both times I was considered adult enough to decide where I want my tickets sent out to. Ticketmaster obviously doesn't consider their customers to be adults.
Unless you want to pay double price avoid TM. I bought 3 tickets for London Lions for over £60 through TM only to discover that if I have bought them directly through Lions' website I'd have paid £30. I won't make the mistake of using ticketmaster again. They also charge for "ticket delivery" via email. OUTRAGEOUS!
After making a mistake with dates for a Christmas Present (Cirque Du Soleil tickets)...I tweeted the customer service team, who replied within 2 minutes providing me with an email address to contact. Lucy who replied to me was a star....offering me initially to exchange tickets for another date. I needed to attend at a different venue so Lucy kindly allowed me to book tickets for another venue, and then issue a refund on my previously bought tickets. Excellent prompt, professional responses by both email and twitter....I couldn't have asked for anything more.
I recently read in the media that Ticketmaster make a charge for printing a ticket at home. Not quite believing this I made several attempts to email the company but the Contact Us doesn't allow for this unless it is for an event or problem of some sort after tickets have been bought. No phone numbers work on the alternatives given on SAYNOTO1870...so I can only conclude that Ticketmaster, despite no doubt selling thousands of tickets, is a company that one should consider carefully about using. Charging for printing tickets at home is most likely true.
Total rubbish! Why on earth are they chaging £2 for eticket? Its all computerized service , they don't even spend a penny to deliver the ticket to my email. So why are they charging ?!!! Avoid this greedy company.
I am going to a gig tonight & hadn't received my tickets, tried calling their CS line and couldn't get a response. I tweeted @TicketmasterUK and received a response from @TicketmasterCS who provided me with an e-mail address to contact and in the space of 1 hour my tickets have been reissued for me to collect at the venue tonight! The power of social media has been truely embraced by Ticketmaster - I hope this principle is then shared with their phone CS team! :)
Tried to book 5 tickets to Barry Humphries Dame Edna Fairwell tour. The Ticketmaster website kept crashing as I tried to confirm purchase. Phoned the ticketmaster number - charged per minute. On hold.. with stupid automated options read out... then put on hold forever. Waited over 20 minutes at cost.... and thought - can't longer be bothered. As a result the 5 of us will take business elsewhere.... Barry, you miss out mate. Sorry!
I've oredered 4 tickets (for myself and 3 friends) on de ticket release date in April. Now it is 5 days till the show and all I've got is a no-reply email that the tickets are beeing process. I think it is the most annoying when you order something well before and you will recieve late. Anyway I know arround 4 people who have ordered the tickets for the same show from somewhere else and they have the tickets since June! NEVER AGAIN TICKETMASTER! The most useless tickes saler website. If you don't want stress, don't use them.
We had to make an amendment to our booking for the NHM Ice Rink due to travel delays...tried ringing the number but they gave me another number to ring which I did, which was just an automated message - not too great! Then I tweeted @TicketmasterCS on twitter - had an response almost instantly asking me to email, which I did. Email response came back within about 10 minutes and the query was solved and the tickets exchanged! Wouldn't necessarily recommend the phone service for getting anywhere quickly, but can't fault twitter!
Don't use this company, and never give your e-mail address to them. They will share it with hundreds of other sport/events companies. Opt-out tools won't work for these companies. E-mails keep coming even after deleting my account with ticketmaster. Avoid them, as they don't respect anyone and don't deserve your money.