Forget TalkTalk

I had virgin broadband before, The service was perfect but very expensive. I have paid £42 per month then I had new contract with TalkTalk for £17.50 per month to save some money. All I can say is to people who are looking for new broadband contract is:
FORGET TalkTalk

Rubbish!!!

After talking to 3 TT Asian 'customer service' people last night for a hour and being lied to, I am back on the phone this morning (am on hold as I type) trying to sort out the mess.
Well 40mins, lots of repeating "I want to speak to a manager...I want to speak to a manager" and no you cant call me by my first name, I spoke to a manager! He made me feel it was my fault for not understanding and that they were right even though he was repeating what I had said!!
He said he will ring tomorro to see in has been 'sorted'...... we'll see....

Internet? What Internet?

I was with Tiscali for years and had very few problems which were all resolved to my satisfaction. With TalkTalk, however....

Their internet service has been a bit rubbish for quite a while - lots of buffering whilst streaming. I had upgraded my service but never received the free router I was promised, and chugged along with one from 2003 for years. When that broke in May 2013, I requested a new one and Talk Talk sent it out promptly (Huawei HG533). However, the line kept dropping, and the ADSL line also kept dropping.

To date, one Bright Spark engineer who checked everything and replaced the Huawei router with a new one. TalkTalk charged me £50 for his visit - in effect, I had to pay Talk Talk to replace their faulty equipment. The internet problems continued, so they sent out a BT Openreach engineer who confirmed that the fault law with the cable from the cabinet to the house & replaced it. Still the internet problems continued. Another BT Engineer came into the flat, and said everything was fine at my end. Went to the Exchange, changed my line and increased the speed. He told me the fault lay with TalkTalk's equipment. Still problems with the internet & ADSL. Talk Talk sent me a D-Link router, and the problems got even worse. Then they claimed the "connection card" was faulty, and said that they replaced that. The internet is STILL not working, so another BT engineer is coming over to repeat his previous colleague's work.

I have now been without a stable internet connection since 6th May. I've cancelled the direct debit, paid the line rental, refused to pay for the service & refused to pay for the engineer's visit.

I'm giving them two stars because although the staff read from scripts, and aren't necessarily fluent English speakers, I think they do what they can within the system. So no malicious intent, but I'd say the directors of TalkTalk need to upgrade their equipment.

So, how about PlusNet? Are they any good?

Rubbish

They were great for a long while. Then 6 months ago when we had the Youview box the Broadband speed dropped from 17meg down to 13. Then 3 days ago the internet connect started dropping periodically.

We phoned up and were told they would send a new router free of charge. We revived the router and still the same problem. Phoned again today they said they would run some tests and phone back at 2:00pm. They phoned at 2:55pm and said they understood that the problem was crackling on the phone. I told them no and that the problem was intermittent dropping of the internet connection.

They then asked a lot of questions obviously from a script. At one time with Talktalk the second person you spoke to was obviously a technician based in this country. But now everyone spoken to is from an Indian call centre. And just follow a script. Then say the checks that were run showed no problem with the line. And all they could do was to book an engineer.

I see the Engineers are now Bright spark ... it looks like TalkTalk can not cope with the extra demand on their systems that the new Youview package has got them. And that they now outsource engineers.

I am looking for ways to get out of the contract without having to pay a penalty ... because it is their problem then they should not charge for releasing from it.

Not worth 1 star but unfortunately this system needs at least 1 star to post

Transatlantic Talk Tripe versus GIMP MASK

Eternity day 1: Had to hang up after 15 minutes as operator couldn't understand me? & I couldn't understand his heavy foreign accent (cost of call = £2.10).
2nd call: Hung up after 20 minutes call waiting (cost of call = £2.80).
3rd call: Lost connection after 8 min call waiting (cost of call = £1.12).
4th call: After a 'reasonable??' 5 minute call waiting my change of address & free-view order is finally completed (or so I thought). Although I was reassured free-view order would take no more than another 10 minutes to complete (getting conscious of my forever increasing phone bill) I had to keep asking operator to stop repeating everything I said along with repeating details of the order which I'd heard at least twice already. (cost of call = £5.60). Strangely, the operator confirmed no charges for free-view installation (unlike BT) but order confirmation letter details a £50 charge?
BT phone-line installation day: Arranged afternoon off work for the BT engineer arranged by TT. Phoned TT early same morning to leave clear & simple details of how engineer could gain entry to rear car park & provide my mobile number so engineer could call me if he needed access my apartment. This task took 3 frustrating attempts as 1st operator gave me another phone number to call, which turned out to be incorrect as TT operator confirmed the 1st number was correct! No one was able to transfer me to the right department (so much for a telecommunications company!) so I had to recall & listen to the TT introduction script 3 times which is suspiciously long & at 14p per minute rather expensive (cost of calls = £2.52).
Following day: Rang TT to establish whether engineer had been to be told he'd turned up but left as he couldn't gain entry to block, the engineer had not been given my message!! TT is now expecting me to take another half day off work (at my expense) to go through this sorry mess again (I can't help but wonder whether TT have me listed in directory under sadomasochists, although a GIMP MASK & HORSE WHIP would be easier to deal with & less painful). I asked to speak to a manager but was told there wasn't one (mmmm?) so asked for someone to call me back & was told this was not possible (no phones I guess). Operator finally agreed to arrange a call back for me which I've since found out will take up to 72 hours - TT must have a lot of unhappy customers to deal with! (cost of call = £3.64).

Total cost of calls to TT to date (with no phone line installed yet) = £17.78 + £50.00 for installation (I was told was free) = £67.78.

Moral of my story: Next time I decide to cancel my TT service to change to a more reliable BT I will totally ignore the non-English speaking operator (rephrase 'operators') telling me Talk Tripe is cheaper & go British Telecom all the way!! Kiss my latex coated .... TT :-O

Strange how my broadband speed just got halved because I am leaving them

Leaving TalkTalk having been with them and AOL before them for many years. The connection has been unreliable at best recently and their customer service is terrible. It fills me with dread having to call their centre in India. The timewasting and difficulty with understanding each other just does my head in.
But, guess what, now they know I'm leaving, they keep cutting me off and have reduced my broadband speed to barely 3 Meg, when it should be nearer to 8. How childish is that?

Don't touch with a barge pole despite the price!

I have been with talk talk for about 8 years and everything is ok until something goes wrong. My old router finally died and so I was sent a replacement a month ago ( for free but said as if it was a favour!) I am still having difficulties. If you don't mind spending 45 minutes every time you phone being taken through the same script and told the same nonsense in the end, then given another piece of advice to try and told to phone back in 24 hours if it still not working only to go have to go through the same 'diagnostic' script again then this is the company for you! The system is frustrating beyond measure!!! The customer service is completely scripted and language barriers often mean any deviation from the script on your part in an attempt to clarify the question (the script is also badly written often not really suiting the nature of the problem) results in silence or panic! The only remotely helpful and intelligent response I have had is when I insisted on speaking to a manager. Unfortunately this did eventually result in trying something else which didn't work and meant I had to start with the ridiculous scripted call AGAIN! My problem is still unresolved and if the situation is the same in a fortnight I am going to bite the bullet and pay more for a new company. And if I get another 'courtesy' call trying to strong arm me into signing up for another 18 months I will scream!! Budget is what made me choose them in the first place unfortunately you really do get what you pay for. No one has ever been rude but I had to give a 1 star because of the failure in the ability to talk to me like a human being and actually listen and respond to the problem with common sense and intelligence. If i want to hear a script I'll go to the theatre! Sorry for ranting but talk talk are beyond incompetent and I can't believe they still have this reputation. I was warned they could be bad when I joined but until now had been relatively lucky that nothing major went wrong. Their system has always been rubbish even in the past but liveable with until now. Thinking of talk talk? DON'T DO IT! LIFE'S TOO SHORT!

Not as bad as they're made out to be

Been with TT for around 3 years. We have phone, broadband, tv and mobile contracts with them. Only the couple of occasions we have had a problem it's been resolved quickly and efficiently...usually with a good will gesture of credit on our account also.

Incompetent Call Staff, service not for purpose.

Started to get a crackle on the line, then eventually, the line and broadband packed up.
Tried contacting customer services. They said the line test was OK.
They suggested I buy a new phone or borrow one from a neighbour!
Well, a new phone isn't going to start the broadband working again.
Originally, they pursuaded me into renewing my contract with 6 months free line rental and lo and behold, after 2 weeks, they changed their terms and conditions so not only was my free line rental cancelled, but the prices shot up by a fiver a month.

Cancelled my direct debit, and they will not see one penny of their cancellation fees and on-going contract fees for a service not fit for purpose.

I now pay 26 pounds a month for a new 3 mobile contract, a nice Smartphone and tether my phone to my PC via Wi-Fi which is free and unlimited and it is 100 times better and faster.
Good Bye Talk Talk. Never Again.

Never,ever deal with this unfunny joke of a company.

Signed up for broadband and phone.Phone got transferred ok and got couple letters from them saying sorry for broadband delay but it wouldn't be long so sit back and relax and don't worry. 20 days passed no router no letters no nothing got in touch via webchat help asking what was happening only to be told they had cancelled my broadband order after they phoned me once and i never answered cause of mac code issue run out of date thanks to their delays.Asked why they didn't send letter or email saying there was a problem no answer and he cut off the webchat after i asked again.
Now they have sent a bill for broadband that i don't have and want another month in advance, really couldn't make this up also went back to my old provider and changed my phone back as well.
oh and the 1 star if for the £25 voucher only thing that went ok.

Customer service and help is a disgrace.

Appalling customer and technical service

Having spoken to the bereavement department to transfer an account to me I received a letter with the wrong name on it........I tried to change it and got told that I need to send ID to them to prove my correct name.....duh they didn't need that to use the wrong name in the first place so why now?

I reported a fault with the broadband and after 3 30 minute calls the fault is still in place and they want me to pay for an 'engineer' to come to check for a fault......duh, why would I pay for the TalkTalk 'engineer' who isn't really an engineer?

Appalling service and ridiculous processes that they don't understand themselves.

Keep well away from them would be my advice.....they aren't cheap enough to be this bad!

The worst service ever !!!!!!

A nightmare, those companies has to stop their call centre abroad !
have you experience spending more than 4 hours on the phone without getting your message across, being cut off several time, being transferred to several countries as philippine and india, not understanding the strong accents, expressing yourself without being really understood, talking to some people that following script whatever you say ,keeping repeating the same thing and feeling that they dont care about you and the most important thing for them is the script ? When you lost your phone, you usually call your provider and receive a replacement card, all that in 4 min max with talk talk you will end up talk talk and talk 3 hours with them and ending with 3 sim cards with different number and a bill of 145pound then you will decide to cancel, but is like your are in prison whichever department they transferred you, you wont be able to be understood, they has no power, but the worst with talk talk is that there is any service with english peoples so is like talking to a wall. For each transferred, you will be asked the same questions, security questions + the same process + the same script and even if they are in the wrong they follow the script without resolving the problem. you will contact the complaint number who bring you back to the customer service and you spend another hour listening music, being transfered and answering the same question and you have to remain polite. And because you understand that is not their fault they follow a script and rules and they dont leave where you live and dont really no what you expect from them, have different culture and customer service in their country you remain quiet and polite. Even if you are a top communicator is not enough. you will ask yourself what carnegie will do in this situation ? He will say good bye and maybe write a letter. your next move would be to write a letter, not paying them because you didnt resolve your problem and wasnt able to speak to someone that can understand you and + their are in the wrong. They deserved to go to court for wasting your time, upsetting you, make you lose money, psychologically chocking you, make you feel like sh**t and i can go on and on and on !!!!

Do not go anywhere near unless you like headaches!

We have a full service with talk talk which started in March this year, after several phone calls and undelivered promises the internet was eventually working after over 2 months.

The TV service was also not working properly during this time, after several emails having had enough of trying to get any common sense out of anyone on the phone, shocking the service is still not working.

Tried to cancel the TV service today only to be told we have to give them 28 days to fix the problem or we will be charged, well we last reported the problem in April, it has still not been fixed and were told that the email doesn't count as we have to call to report a fault! As we are now in June I think it is fair to say they have had more than the required 28 days to fix the issue! Not only that but we would be continually charged during this period at full price while they were trying to fix it!

Why have the email option if you can;t use it and why then not respond to the email stating we need to call.

We have cancelled the service and will be cancelling the direct debit payment tomorrow they are trying to charge us £450 as a cancellation fee stating we are still in contract even though they have not been delivering the service we are paying for. We have also been told we will face further charges if we cancel the direct debit payment..

Not only are they trying to charge this, but they continued to tell us that they were a multi million pound company and that if we tried to take them to court we would lose! Not sure where they got that from as I am fairly sure it would be there responsibility to take us to court for any money they think they are owed!

The error message displayed which said they were aware of the problem and trying to fix it was pointed out to the customer service operator who stated they couldn't see the message so how can they see what is in front of us, basically accusing us of lying!

We have had nothing but problems from day 1, it took ages to get the internet service working and as for there customer service do they really think that after the first time you have called that you wouldn't try to reset your box or router first especially after an 1 1/2 on the phone!

Get the service shut down I have never come across anything like it, not only do they offer a shockingly bad service, do not deliver on what they have agreed, but then try to use intimidating tactics because things are not going as they would like!

Really Bad Service

I've been trying to get a refund for a credit balance on a closed account for 3 months. Like others here, apart from a correspondence reference number I've received absolutely no response at all from customer service,
I'm now considering passing the matter over to my probate lawyers.

My toaster gets better download speeds.

Have been with this company for too damn long and have had a wide array of problems over the years. My connection used to drop completely on a regular basis requiring a manual reset of the router. This problem continued for a while but seemed to get better in the last year... until about one month ago.

Speeds have been dropping since. They gave me a replacement router which has been performing worse than the one which was at least 5 years old. I regularly have to deal with speeds which are 250 times worse than what is being paid for. That is not an exaggeration either, literally 250 times worse. Ping is often incredibly high meaning going near an on-line video game is something that I cannot even consider any more, and streaming YouTube videos has become a chore rather than a form of entertainment.

On top of all this, their customer support team have been fairly useless: they take forever to respond to emails, they respond to tweets quickly... but there tweets consist of "fill out this form so we can email you", they are very blunt and rude over the phone, and they leave you praying that Odin rides down to earth on his eight legged horse to batter you in the face with his spear. (Not a euphemism).

Would love to leave the service but can't as they force you to pay a large fee for every month left on the contract.

HOPE THEY GO BUST

DIDN'T SEND ME EXTRA BIT OF KIT I PAYED FOR, PHONED THEM UP THREE TIMES TO BE TOLD I HAVE TO GO ON LINE AND ORDER ONE. I HAVE ALREADY PAID FOR IT SO THEY HAVE JUST STOLE MY MONEY. TRYING TO CANCEL AT THE MOMENT. I'VE BEEN LIED TO, INSULTED AND HAD ONE LASS SAY SHE FINISHES IN 20 MINUTES AND CAN'T BE BOTHERED TO DEAL WITH IT.
THE WORST I HAVE EVER COME ACROSS.
AVOID THEM

can't talk talk

Absolutely the worst ever service, from customer service to no service, several complaints resolved in aparently no line faults, then an engineer came round and confirmed there were several, up to 15 times in one min...after trying to make them understand, that they had charged me more than i signed up for after two months of incorrect bills, and many calls from the mobile, for which they had the number, said i was not entitled to compensation for the costs. they would not let me lodge a complaint after 60 mins on the phone, and said they would call me every day until i agreed to close it, well i won't. only offered me what they had overcharged in the first place. they wanted 98.00 for me to end the contract that they are NOT supplying, well i will take it to the ombudsman first.Oh and as if by magic the line came back for 5 mins, and low and behold their systems are always down so you can't be transferred to someone with a brain and have to keep pressing 1,2,3,4,5,6,7 and repeating all your details over and over, so frustrating and angry. don't go with this lot.....

Utterly abysmal

Talk talk's internet service is the worst I have had in my entire life. It regularly cuts off - I'd say at the moment it's cutting out around ten times per hour. This makes any form of gaming pretty much impossible. Even for simple browsing, the constant on-off service will make you experience awful. When contacting them, their suggestion was "move the xbox closer to the router". Are they really this stupid?

They might be the cheapest out there, but they're the cheapest for a reason. Avoid them!

Rubbish Beyond Belief

I was with AOL for a number of years and for the last 1-2 years the service has been abyssmal.
Lots of disconnects throughout the day and for days at atime no connectivity.
Helpdesk are rubbish and go through their tired routine of checking the browser settings.
Also being frequently foreign-based makes understanding their poor English an additional frustration.
I quit their service altogether and now my dad's line has a lot of trouble as well.

I am really fed up with them now, completely unreliable and god help anyone using them for their business.
Will go to BT or Virgin, still checking these 2 heavy-weights out.

The worst company in the entire world

Started with TalkTalk in September. No internet for a fortnight. Enjoyed mediocre internet with laggy speed until January. No internet or landline until middle of February. Total of 2 months out of 6 with no internet. No customer service. Employees rude and inefficient.
Offered £20 as reimbursement/compensation!
Wrote a letter and spoke to the CEO.
Got equivalent of £130 back after a struggle.
Do not touch with a barge pole

Useless service, unreliable, untrustworthy NOT WORTH the money!!!

Joined as on a tight budget (young family), regret it now big time.
Overcharged for calling landline numbers (imc in my package)
Messed up my youview box connection.
Engineer didnt come back to fix problem.
Did NOT get the vouchers - as promised when signing up.
Very slow internet
Customer services - NON EXISTENT.. Useless

SYSTEM UPGRADE was the excuse for not cancelling my account for over a week.
Customer service assistant called "Hari" hanged up on me!!
Glad my year is done now. Moved to BT.

TalkTalk = LOL

STAY CLEAR >> DONT BE FOOLED BY THE CHEAP PRICE

ARGhhhhhh TALK TALKKKKKK...please some one save me from killing that company..!! Constant crashing and disconnecting ...If you by chance have games console which is linked to your wifi..DO NOT BUY TALK TALK...i cant even get through one full game..with out lagging and disconnecting..they have a terrible rate of connection...constant fluctuation of signal strength ..dropping to 0 and up to a 100 in a few seconds..i have rang them 100s of time ..they are useless... they keep doing shit lyk line checks??! and resetting my modem..making me run around in circles..and making excuses up that my modem isnt in the right place..orrr shit like the ethernet cable is to longg and the modem should shit ryt on top of my telephone line....(i still got the problem) i am going to ring them tomorrow and go absolute mental at themm..they deserve itt...robbing people ..lying and charging money for some on to come to me |!!!! wtf its there fukin foult !! its un fukin believable what the world has come too...

One star is too good for them

I cannot believe how c**p these people are. Since talk talk bought tiscali I have had no end of faults and if they had their way I wouldlying aying for services they seem incapable of delivering. In fact today, to find out what was going on with my on running Internet fault, I had to ring them despite being told 3 days ago it would be sorted "within 72 hours and an engineer would call me" only to be told their own network was down so they couldn't access my details. This after waiting 10 minutes on on expensive line to find out exactly nothing.

They are a disgrace and OFCOM should shut them down.

Crap service, don't bother

Was a satisfied Tiscali customer but unfortunately they sold out to Talktalk. The service with Talktalk is dreadful, the operators barely talk English and their manner is robotic. After spending an hour trying to resolve a wifi problem, he asked if I wanted to pay an extra £50 for specialist support! No I didn't, I just wanted him to sort out why my wifi keeps lagging out and disconnecting. After being as helpful as a chocolate teapot he said it might be a problem with my router, great - can you send me out another one I asked, yes madam but only if you sign up to another 12 month contract! I asked him why would I want to sign up for a further 12 months when it is not working, his answer - because the new router might stop this problem! You couldn't make it up really, muggins here will sign up for 12 more months of crap service to get a new router which only might solve the problem. Stay well clear of Talktalk they are shocking.

i was just about to take out a deal with them... until they started arguing with me down the phone!!!

i havent even made it to be a talk talk customer...
THANKGOD.
i was just about to take out a deal for broadband and calls with them.
they were offering a £100 love to shop voucher with their deal.
when the time came to agree to the deal i asked about the voucher- they then stated that instead of the voucher they were giving me 'free instilation'. i then stated on teh webside it is advertised as free instilation and the voucher.
after the advisor put me on hold she then came back to tell me ' the voucher had expired at midnight last night'.. i then explained teh website has a countdown and is advertinsing it as 10 more hours until expiry and also stated to the end of the day.

when she said i was wrong..i then said okay not thankyou i will be going to another company (sky) who were doing a similar deal for about £1.50 more.
she then shouted at me down the phone calling em a liar and that no other company cn offer me a good deal liek this. i explained i had phoned sky up about 2 hours prior and have all the quotes i need. the woman then persisted to tell me that they are nto allowed to give me free instilation and that they cannot do em a deal as good as them because ' they are teh cheepest in britain'.

i explained tot he woman i would nto be arguing with her, and i was stating teh information i had recieved and my quote should not concern her.
she then continued to raise her voice and argue..

I ENDED UP HANGING UP ON TALK TALK.

who argues and called NEW POTIENTIAL CUSTOMERS 'liars'.

haha im so glad i have not gone with this company. i can see problems and troubles ahead.

DO NOT GO WITH TALK TALK.

Talk Talk should be investigated

I recently paid £70.00. to get out of my Talk Talk contract as my blood pressure was through the roof. They are the most unprofessional company I have ever had the misfortune to deal with.

service & support back up is atrocious & can any of them speak clear english to a deaf person? Seems not!

I joined in January 2012 as it seemed the best deal available according to the searches I did before moving to my new address.
(Previously I was with Virgin for many years at my old address but to take advantage of best deals with them you need to have TV included, which they couldn't supply in the area I moved to.)
Initially all seemed okay with Talk Talk & my only issue was that they started my phone connection a week before I moved in .. an issue that was never resolved.
Ever since receiving the wireless router & setting it up as per the recommendations Talk Talk present in the package, the internet connection has been dropping out intermittently. It was reported but I was told there's no problem with the line & so I put the problem down to atmospheric interference.
Recently the problem became more frequent, until finally it was occurring daily and now several times a day. I phoned the helpline and wasted an hour of my time trying to understand someone whose accent made his english unclear .. (I'm deafened and use specially amplified phones). I was then told I would get a call back today between 8 & 10am. Meantime I disconnected all the wiring from the router and micro filter and discovered the ADSL cable when in plugged in can come out approx 2mm from the connection on both the router and the micro filter but if I push it back it will reconnect to the internet.
I finally got my call back this morning almost an hour late .. just before 11am. In the process of going through security checks I was cut off. I rang back and despite telling the operator everything he needed to know he commenced asking me questions I had already given answers to. Turns out they have a script they have to read from. They then tested the line and I called back afterwards rather than wait for a technician to ring tomorrow. Upon my call back I was told there was no problem with the line. I told them I already knew that and I had told them already what the problem is and that obviously I was sent faulty equipment in the first place when I joined Talk Talk.
Their suggestion was to use a piece of paper to ensure the connection doesn't come loose. I repeated that the cable is obviously faulty and should be replaced but they say Talk Talk don't replace cables. They would consider sending out a whole new router if I monitor how often the internet drops out over the next 48 hours.
Er hello I use the internet for a primary purpose: keeping in contact with my family overseas, my mother is elderly and unwell and don't want another 48 hours of hassling with this internet problem. I've used an elastic band to hold the connection in place but the issue remains, I was given faulty equipment and I have had poor support from Talk Talk! Nearly an entire day of my life has been wasted trying to deal with them!!
End of contract coming up .. time to change provider :)

Absolutely awful, do not sign up at any cost

This company has been most unhelpful over the past couple of months. All I wanted was to sign up to fibre broadband. I had originally phoned back in March in order to cancel my entire package and switch to a much better provider in terms of customer services. The lady who I spoke to on i think the 17th March offered 1 years free line rental if i switched from BT along with the fibre broadband. So I waited for the switch to occur and when it eventually happened, all I got was the line rental with no fibre in sight. I phoned up and was passed from one customer service to another and back again to technical support costing me over £50 in phone bills. I was then told that fibre was unavailable in my area but with no explanation as to why I was misinformed originally. No one was able to help, everyone just seemed to pass the buck and the service and behaviour of the staff was completely unacceptable. I phoned up the next day as the "Complaints" Department was closed the previous evening. I spoke to a Scottish gentleman there who had helped me sort out the problem, he also informed that fibre was available and that the engineer would visit on the 7th May between 8-13 and everything would be sorted. We went over the order several times just to make sure and I thought that would be the end of it. On the 7/5, no engineer turned up despite waiting all day which we had deliberately set aside for. I phoned up and was told there was nothing they could do and that I would need to wait 48 hours to replace the order. On the 9/5/13, I phoned up again hoping to rearrange the engineer appointment, now they are saying I would need to wait till the 18th May before anything could be done as the order was stuck (this was at the technical support dept) and no engineer visit had even been arranged. I asked immediately to be put through to the complaints department, the response was to be put on hold and then transferred to customer services. The man I spoke to there was a little bit more helpful and was one of very few to apologise and we are now at a stage of waiting another 48 hours before resetting the order. As you can imagine this process has been frustrating, tiring and a complete waste of time. I've spent another 30 minutes, half of which was on hold speaking to various people and the same thing has happened ... a new order has had to be put in.

I use trustpilot a lot and tend to agree with the majority of the reviews on this site so it doesnt surprise me that this company is so awful in ratings. I am only switching to fibre with talktalk as I had been with them for years and was offered a decent deal of 1 years free line rental saving over £100 but I would rather pay double what they are offering me with BT and get better customer service. I wouldn't wish talktalk and the experience of dodgy customer services on anyone and I would advise you all to stay away from this company because you will be spending a lot of money on the phone speaking to people who cannot help you and end up with no service at all.

Do not buy any plan from them!

I bought a normal monthly plan with TalkTalk. Everything was going well until I needed to move to another flat (5 minutes walking from the first, but bigger). I warn them more than one month before moving. It was worthless.

I moved more than ONE MONTH AGO and I still don't have an Internet connection nor a phone line! I lost customers due to that problem. And currently I am using an "emergency" mobile Internet plan with Three (very expensive and quite slow).

In the meantime, TalkTalk ENDED my contract, without any reason and any warning, and then they reactivated it a couple of weeks ago after a hundred calls. Yesterday, finally, they offered me a compensation for all the problems that they caused me: 5£ (yes: FIVE POUNDS, when I spent more than 40 pounds in mobile calls to their horrible call center; bought a dongle; and I am still waiting for a connection). Yes: I still do not have any kind of connection!

Trust me: DO NOT CHOSE TALK TALK!! Other companies seem perhaps more expensive, but if you experience any kind of problem they will be definitely cheaper, more professional and more reliable!!

If you need more information on my case don't be afraid to ask, because it's simply a shame and I'd want to share this experience with other customers.

Izabela found this review useful

Atrocious - Don't bother!

Talk Talk provide me inconsistent and very poor speeds for my Broadband

The customer service is truly disgraceful - They all talk a good story from Bangladesh, Mumbai, Delhi or wherever you get put through too - They are very poorly trained, reading from a script with far less knowledge than I have myself - and that aint a lot

Nothing ever happens with Talk Talk's "so called technical support" - If you want an incredible amount of frustration and dissapointment to the point of banging your head repeatedly against a brick wall and pulling all your hair out go for Talk Talk

IF and WHEN you can ever get through to a foreigner who you cant understand - and IF YOU AREN'T CUT OFF in the Middle of a phone call (Very common!) and can eventually get through them and get put through to Broadband second line support in the UK - well, these boys sort things out in 5 minutes - refresh your Broadband at the exchange or whatever - Up and running again

Oh.......and when you do get Cut off by TalkTalk operator whilst being very polite after 15 or 20 mins - Do they phone you back - Do they as hell as like

Part of the general couldn't give a monkey's attitude you will encounter time and time again!

The foreigners are all very polite - But if they don't resolve your problem - AND THEY DONT!! - What is the point of them being there????

Just put us through to a Sid or a Nigel in the UK - they understand what I am saying and deal with it efficiently - But can very rarely get through to these chaps

They are one damn frustrating company - plain and simple - just don't bother

As soon as I have an option to LEAVE TalkTalk I am gone like the wind

Appauling!!

TALK TALK what a joke of a service provider...if anyone thinking of changing DONT DO IT, the change over will NOT be smooth,contacting anyone whos speaks english will NOT be possible and the service is CRAP!!!!! Cant believe i have been stupidly conned by these jokers into a 12 month contract that they now tell me will cost £275 to get out of.." engineers called and still no tv service provided, ive spent 20mins just trying to get through to someone i could understand, just to be told that the next engineers visit would be 6days from now and i would get my tv service then, they managed to send the bill ok though!! As soon as im able to afford the £275 i am going back to BT!!!

Worst company ever "Beware of Talk Talk" I mean it.

Greatest mistake of my life was to join Talk Talk.Service is so poor and unprofessional.
They never understand what your problem is and keep reapting same things even though they have no clue about what they are talking about.Communication between various departments is so poor and they love transfeering your call from one department to another.
At the end I decided to cancel my account after few weeks and its been three months I am still waiting for my advance line rental payment to be refunded.Just talked to them now and was advised it could take another two more months to process it.unbelievable!
Strong advise to all of you, NEVER EVER EVER switch to talk talk.
STAY AWAY FROM TALK TALK!

STAY AWAY!!!

THESE ARE THE WORST COMPANY I HAVE EVER EVER DEALT WITH! TRIED SWITCHING FROM BT TO TALK TALK TO SAVE A BIT OF MONEY, BIG MISTAKE!

MY GO LIVE DATE WAS THE 16TH OF APRIL COULD THEY GET ME LIVE...NO.

BROKE MY LANDLINE, I SPENT DAYS ON THE PHONE TO THEM BEING TOLD LIE AFTER LIE AFTER LIE, SPOKE TO THE MANAGER WHO AS SOON AS YOU TOLD HIM SOMETHING HE DOESNT WANT TO HEAR LIKE THERES NO WAY I AM STAYING WITH TALK TALK....HANGS UP!

THEY ARE THE MOST UNPROFESSIONAL COMPANY I HAVE EVER COME ACROSS AND I WOULDNT TOUCH THEM WITH A BARGE POLE IF THEY WERE THE LAST INTERNET PROVIDER GOING. I STUPIDLY PAYED THE £114 UPFRONT FOR LINE RENTAL FOR THE YEAR WHICH THEY REFUSE TO GIVE BACK, I AM NOW HAVING TO SEEK LEGAL ADVICE, I RECIEVED NOTHING BUT STRESS AND ANGER AND A TOTAL WASTE OF TIME FROM TALK TALK SO YOU HAVE BEEN WARNED! STICK WITH YOUR PROVIDER YOU MAY THING YOUR SAVING MONEY BUT THEY OFFER YOU A FERRARI AND GIVE YOU A CLAPPED OUT CORSA OR IN MY CASE FUCK ALL BUT GRIEF!!!!!!!!!!!!!!!!

Terrible service, dont deal with complaints or issues

I have had no phone line since September, I have been in touch with Talk Talk several times, writing letters of complaint and getting NO response. I have taken my complaint to the Ombudsman and still no joy - they have offered to end my contract (might as well as no service for over 6 months), offered to write off my bills (I cancelled my direct debit in January as refused to pay for a service I wasnt receiving) - but no compensation to me, no apology and no refund of charges that I PAID to them from september to january and the Ombudsman thinks they are offering a fair resolution!!!!
STEER CLEAR!!

Keep away from talk talk

The customer service is unprofessional, they're communication is poor and they always hang up as if they can't be bothered to deal with your request, either that or they don't know the answer!! I had several problems with the supply of broadband and tv service, I've gone weeks without either of them and they don't care......absolute disgrace, wouldn't use them even if they were free of charge.....BEWARE don't be sucked in and keep clear of Talk Talk, big mistake!!

Rubbish, liars - never sign up to Talk Talk

I have had a broken telephone line for over a month. It is still not fixed, I am kept waiting for on average 20 miins before a useless idiot can be bothered to pick up the phone. I have to explain the problem over and over again whilst being passed from pillar to post to various useless staff presumably in a call centre based in Bangalore or the Phillipines. I am promised calls back which never materialise. I am given call reference numbers which the next time I call and recite am told that the fault has been repaired when it hasn't. This is the worst company for customer service I have encountered in my life. They clearly couldn't give a monkeys ******** about their customers.

JUST NO!!!!!!!!!!!!!!!!!!!

AWFULL is to good for this company been with for a little while was ok at very start then went from bad to worse last time my broadband went down took me a whole day of ringing this number and that number as kept getting through to the wrong person apparently untill i told them that that months bill was not getting paid guess what they could help me then amazing never again rather go with out home phone/broadband then go near these again

So - So

Been with them for 2 years, had one problem with faulty router - took ages before they would accept that I needed a replacement which eventually arrived. Recently had 2 calls to a mobile charged to my account , fortunately they only totalled 52p but what annoys me is that CS are adamant that they were made from my phone (only living thing that was at home that day was my dog).
Check out the feedback for BT.com - its even worse than these people, otherwise I would consider changing myself.

It's broken.

Talktalk is my ISP. That's internet service provider. It seems to have escaped Talktalk's notice that an ISP should provide an internet service.

At least 50% of the time I have no internet capability at all. When I do have it, the connection is very slow.

Their procedure for dealing with complaints is ridiculous. They deny any responsibility, refusing to admit that the problem might come from their service, blaming possible faulty connections, microwaves and all sorts at my end.

Then they have a list of suggestions nearly as long as war and peace that involves taking screwdrivers to sockets and more. Unscrewing the fascia from a master socket may well(?) improve my internet connectivity, but can't they see that is not the solution?

A 2/10 rating seems a bit optimistic, especially when you consider you can't give them 0 or 1/10.

Terrible

Internet randomly goes off. Can't game, do your work or anything. Happened to me a LOT of time since I've been with them. Don't know why I stayed with them for like 3 years, planning on leaving this year.

Bad internet service, NOT RECOMMENDED.