First things first, I am happy with the products and they were the best price I could fine, beating their own price on Amazon - so I am happy from that point of view.
Where the confusion comes is that I ordered 2 products - one arrived but with the invoice containing the 2 items. So I rang up then emailed. Fair play, within a day I had a response saying sorry and promising the item to be delivered. When I hadn't received it after a week, I was a bit confused - but got a call from my old house saying a parcel had arrived a few days back. They had delivered the forgotten product to my billing address, not my delivery address. Luckily this was only a few miles away and wasn't a problem.
Overall, happy - but just iron out these small confusions and it'll be perfect.
Since I have bought a security camera for the front of my house, silly vandilism stopped immediatly
I found the product I wanted after talking to a member of the Spycam team. This was followed with a high speed delivery service.
Over the years we have always promised ourselves a bird box camera. We have watched the little devils going out and in for so long.
This winter we decided to prepare for the spring and install a camera to see just what they got up to inside.
Well, we installed the camera last week, December, and low and behold we have a roosting bluetit in there already. Naturally we had no idea, he could have been there for some time. Only now, we know he is there. What a pleasure to see a little ball of fluff each evening. Disappearing during the day and back again the next night.
I am very happy with the service,the CCTV system arrived well packed.
I have not set the cameras up yet but did a trial run in the house to pair up the Cameras this went off without any problems,I just need to get some extension leads next from SpyCameraCCTV then I will be setting it up.
The range of this system is very very good I will be able to install one of the cameras on my sisters drive and she lives across the road from me and the picture quality is very good.
If I get any problems setting it up and I doubt that BUT I am confident this Company will give me the support I need.
If you want a really good system I think you will be happy with this one.Thank You SpyCameraCCTV. Mark
CCTV Shotgun Cable RG59 with connectors exactly as described on amazon - unlike some other dodgy companies selling inferior CCTV cable on amazon purporting to be RG59 when it isn't!
SpyCameraCCTV are a 1st rate, efficient company with fast delivery.
Many thanks Andy.
Our horse had major surgery and has had to be stable bound for the next 12 weeks. We decided to keep an eye on her and installed the single camera. Ordered one day arrived the next and installed the day it arrived. Easy, simple instructions and now letting the wife sleep easy at night. Would definitely recommend SpyCameraCCTV if anyone was to ask - thank you so much for great customer service.
The camera arrived very quickly after it was ordered. Unfortunately tnere was fault and I contacted the help line who were very helful in trying unsuccessfully to help me correct the problem. Unfortnately it was not possible, and they requested that I should return it and very quickly e mailed me a stamped addressed adhesive label. I received acknowledgement of its arrival in Bristol, received a report by e mail in two days that it was faulty and a replacement arrived within a week. This is working very well.
An example of a courteous, helpful customer-orientated company who I would thoroughly recommend
My only comments are that the Camera Connection Guide does not show the connection I had, ie one lead, the yellow one but it is not coloured yellow.The second is that I was led to believe the camera had audio which it may have but I have not discovered it!!!
too bulky, can't get wireless facility, can't get more than 3 second video playback, can't make contact (deaf) on e-mail address given. Need to contact re return of goods as unsuitable and refund, anybody help?
I have bought a number of products from them and been perfectly satisfied.
I purchased the 4 camera wireless cctv system and it worked reasonably well (especially give its price). The delivery was speedy and, when I decided that it was not suitable, the returns process was efficient. However, I would not have purchased the system if I had known that the video output from the cameras was not continuous (there's a 'jerk' in the image every couple of seconds, and in my application that would not be viable).
The Website contains demo videos but they are sales presentations detailing the product features. If they had included videos of the product in operation, I would have been able to avoid the hassle of returning it.
Would be quite happy to give the company a solid thumbs up because they get to the bottom of the problem, if any. I would ask for a clear list of extras required to make the product work from day one. I had to wait for a particular memory Cary with specific speed that was unclear on instructions or internet purchase. This delayed several days of action. The company resolved this quickly with future sales and customer satisfaction in mind. Well done.
Recommend a phone call first and know exactly all your requirements first. I have no doubt that my difficulty was purely down to internet purchase with after sales service. Chat first, then purchase with confidence.
Great service - item was wrapped really well and the product itself is lovely presented like for a gift... and everythings inside with full instructions. Not used yet so can't say about use but looks promising :) ! Also - good price! :)
Spy Camera CCTV has just been brilliant to deal with and I would recommend to anyone. Their range of products, technical expertise and customer service is second to none. Will be my first stop for future orders and their parcel tracking is superb. I will definitely be back!
The products I have purchased from this company are now touring Ireland on our fleet of coaches , and on our school contract vehicles . The have saved us a small fortune
in repairs IE seat damage etc, School children can see our dome cameras, and take measures to avoid them, but they can not see our hidden cameras thanks to spy cameras products
My camera system was out of stock but was with me as soon as it was back into stock - before I had read the E-mail to say it was on it's way! I encountered problems with interference from other electrical items but with the teams help and patience that was sorted.
You could not wish for better service.
Perfect service and good answers of my questions.
I live in the Netherlands and ordered some camera's.
When they arrived the adapters were uk instead of EU. When i mail about it i get very fast an answer and i get right EU adapters.
So realy perfect service!
The equipement is also perfect and i am very happy with it.
The CCTV system was easily installed and good value for money. I attempted to delay delivery one day and received an e-mail confirmation that this had been accepted. However, the goods were delivered on the original date; luckily someone was at home to receive them. So no real inconvenience. And i could track my delivery man called Van around the local area and hurry my wife from shopping to receive them!
A good system for windows 7 but since upgrading to windows 8 have I found the active X 9 that is used with this system is not compatible with windows 8 and looses the connection a lot
The camera is fa suprise Christmas present for my wife so other than get it out of the box I haven't done much with it. It arrived well within the given time and was extremely well packaged.
A first rate business who sells an excellent and reasonably priced cctv system. They have a very professional sales/after sales staff who are only too happy to offer advice and deal with any issues promptly. I cant rate these people highly enough and would recommend anybody who is thinking about fitting cctv to contact this company first.
IM SO HAPPY i FOUND THESE GUY AT SPYCAMERACCTV, I'D BEEN LOOKING FOR AN AFFORDABLE WIRELESS CAMERA WITH MONITOR FOR A WHILE, I PLACED MY ORDER WHICH WAS SIMPLE TO DO, I RECEIVED A CONFIRMATION E-MAIL TELLING ME WHEN MY ORDER WOULD BE DELIVERED GIVING ME AN ACTUAL HOUR TIME SLOT WHICH WAS REALLY HANDY AND TRUE TO THEIR WORD IT WAS .UNFORTUNATELY I HAD A MISHAP WHEN I WAS CONNECTING IT UP, I CALLED CUSTOMER SERVICE AND THEY WERE SO HELPFUL WITH NO QUIBBLE AT ALL THEY E-MAILED ME A FREE RETURNS LABEL , I RETURNED IT AND RECEIVED ANOTHER E-MAIL 3 DAYS LATER INFORMING ME MY REPLACEMENT HAD BEEN DISPATCHED,GOT IT THE NEXT DAY.I CAN'T BELIEVE HOW STRAIGHT FORWARD EVERYTHING WAS, NORMALLY IT WOULD OF BEEN A BIG HOOHAR, BUT NOT WITH THESE GUYS, I WILL DEFO BE USING THEM AGAIN, THANKS:)
Placed an order but then found out some of the items were out of stock. So part order was delivered and was given an indication of new stock date - which turned out to be wrong. Called them and was given a new date which they did subsequently arrive on. Was offered some other items FOC as compensation for the wait - but they never materialised.
Lots of options for this kind of product so prob go elsewhere next time.
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Our products are constructed and tested to the highest standards with most being subject to a 5 stage testing procedure before they even reach you. We often spot check items before sending to minimise defective units and give you the greatest peace of mind.
We’re confident that you will be happy with your purchase from SpyCameraCCTV. You can be sure that we have manufactured all of our equipment to the highest standard, giving you confidence and peace of mind. We are extremely confident in all of our products, and there is no need for our customers to register for the guarantee to be valid. All we ask is to keep your purchase paperwork as these will be helpful should any warranty claim arise.
SpyCameraCCTV products & equipment has been designed and manufactured in order to provide maximum satisfaction. It is guaranteed for 2 years with a valid proof of purchase against any manufacturing defects. This guarantee does not cover damages or malfunctions that arise from:
- Incorrect installation of the cameras
- Any attempts made by the customer to repair any of our equipment
- Improper use, negligence or normal wear and tear.
We hope you benefit from the intended use of our equipment & products. We are very proud to be able to offer a 2 year guarantee to provide our customers with an ultimate peace of mind.