I received £100 Sainsbury's gift card and as I dont have a local Sainsburys store decided to put the gift card towards the purchase of an ipad. I went online and found they were available however I then found that Sainbury's online would not accept Sainsbury's own gift card !! I went online and checked if my nearest store woud have an ipad and was assured that they did sell them. So off I went making a journey to the store. When I arrived I was told the store didnt sell ipads and was given a number to call.
I called the number and basically found myself at a very unhelpful customer services staff who basically said I could travel to Great Yarmouth (over 120 miles round trip) or Ely (60 miles round trip) to buy an ipad. I asked if I could have one sent to Peterborough store and was told no . I asked when would Peterborough receive stock? I was told no idea and it was doubtful as they had difficulty obtaining stocks ! This dispite Sainsburys online having plenty in stock !! And all other local retailers not having stock issues !
Well Sainsbury's this is just not good enough for what is supposed to be a major retailer. Customer services is appalling, service is appalling and what is the point of having gift cards that cannot be accepted by your online store !
No wonder competitors are moving ahead if customers are being prevented from making purchases !
Waited in all afternoon for my delivery only to be later informed that driver left because there was no answer on my phone. No one ever bothered to get out of their nice warm van and ring the doorbell.
I called the call centre and was told that the driver definitely would have rang my doorbell; so clearly suggesting I was lying.
I always ordered Asian and daily grocery food from Sainsburys. The best thing I found was that the items like cakes and muffins, they supplied were having expiry date of 4-5 days after purchase. And everytime I ordered, I got all the items and there were rarely any substitutes. The only minus point is the delivery charge. Even if you order grocery of more than £70-80, you need to pay delivery charges whereas the competitors make it free after £50-60 of orders. Otherwise the site is good and customer services is amazing. refunds or coupons are provided as per your need. Will continue ordering from Sainsburys.
I went to a Sainsburys store to buy something for lunch. Sandwich and drink offer for £3 seemed to fit the bill. So I bought a sandwich and a drink and paid at the self service till.......price £3-60. So I enquired at the Customer Help Desk as to why the £3-00 had not applied.
'Yes that it right, because the offer is Sandwich, Drink and a packet of crisps. Had you bought a packet of crisps, the price would have been £3-00' .
So I have been charged £0-60 for not buying a packet of crisps. Now the Customer Help assistant was too loyal an employee to agree with me that this arrangement is daft. Sorry Sainsburys, this arrangement is daft!. Send me £0-60 and a packet of crisps and we will call it quits.
It occurs to me that my wife spends about £100 per week in Sainsburys and never buys crisps. Applying this logic, I wonder what premium she is paying on the weekly shop for not buying crisps. Maybe if she clears the shelves of crisps, she will get so many 60p rebates that the shopping will cost nothing.
rang church st carlisle branch to enquire about a philips aquatouch plus shave. was told yes we have them in stock, i asked the price was told £59.95.. i asked are you sure its an aquatouch plus youve got?reply yes and the price is £59.95. i asked him to reserve one for me . he said he would put it behind customer service desk. i said thnx it is the philips aquatouch plus isnt it/ again he said yes and the price is £59.95.
30 minutes later i get to the store, go to the customer service desk and ask for the shaver. where the girl scans it and says thats £199.95plz. i said no i was told its £59.95 and it is reserved for me at that price. she called the guy who gave me the price, asked him how much it was, he replied £59.95. the girl said its coming up at £199.95. he rechecked said no its £59.95 . the girl refused to sell it me for that price. the guy checked again and said it looks as if i looked at the wrong product and gave you the wrong price, sorry. not only did he say he had the aquatouch plus in his hand but 3 times he varified the price too. i asked for the store manager who sent an assstant manager who refused to sell it to me offered me 10% off the £199.95 price and a £20 gift card. contacted customer service who spoke to the guy who gave me the price. he told them he had told me over the phone it was £59.95. customer service told me sorry the store wont sell it to you at that price. best they could do was 10% off. whats the point in ordering and reserving items at a price only to be told within 30 minutes the price had gone up 4 fold?. i thought when a price was given and the customer accepted that price and it was agreed to reserve the item at that price a contract of sale had been drawn up. but not according to sainsburys. . getting no where with customer service. so trading standards will be informed tomorrow9 tuesday 7/5/13. and solicitors appointment made to see if i`m correct under trading laws. if so i`ll be sueing sainsburys in the small claims court. and if in breach of trading laws i`ll see where i can take that too
Everything was fine, just waiting for my product to arrive in 2 days. Next morning, I find out that my order was cancelled, because they "had difficulties with the details I have provided". After checking my bank account, I realize that my money is not there. After calling Sainsbury's Careline they tell me that my payment has not been received. Fine, I call my bank to see where my money actually is. Surprise, my money is still in my account, but Sainsbury's has them on hold (and they do not show up on my current account). What can I do now? Wait to get my money unblocked. Well, thank you Sainsbury's for ruining my purchase which should have been a gift. Next time I buy something online from you...wait, would it be a next time? I doubt it.
I went into my local Sainsbury's (Chestfield) today Tuesday 30th April and bought a fair amount of groceries, only to find at the checkouts the queues were horrendous. As I stood in the queue to pay, which may I add was five deep, I counted the number of checkouts (18) actually in use; can you believe there were 3 tills open and one those was for baskets only. If I hadn't needed some of the shopping I was quite prepare to dump the trolley, but everyone was complaining so I continued to stand in the queue for 20 minutes. Why Oh! why does'nt Sainsbury's employ more staff on tills???
In brief, delivery did not turn up. Only a recoded message on the customer care line. Eventually I got through the next day to be told I could have the delivery that evening. I asked to speak to the woman at West Green - where the delivery was coming from and was told she was too busy to talk to me. I was also told that the driver had waited outside my house for 20 minutes, he hadn't. I cancelled the order, reorganised my day and went to lovely Waitrose. I was sent a £10 e-voucher off my next order. I mailed to say this was useless to me as I won't be using it. No reply. Today I find I have been charged for the delivery anyway. I have mailed again, as yet no response.
I stopped by on a quiet evening at a local sainsbury's in Oxford ( Cowley Road) as I normally do.I was on my way to my boyfriend's and bought a bottle of white wine on offer and chocolate. The cashier was not only very slow, but very rude and aggressive, not only he commented on the nature of my purchase, yelling at his male colleague next to him I quote 'hey she's buying wine and chocolate' and had a sort of sarcastic laugh at the same time, as if I was not there. He then made unappropriate comments asking me why white wine and not red wine. I was so horrified by his attitude that I stood speechless at first waiting for him to take the card payment, but instead he insisted on humiliating me commenting on my purchase it seems. I am 35 and he was obviously not asking me for an ID, I don't see what gain he has to comment on customers purchases like this. I will never have a foot in a Sainsbury's store again, I will go to competitors and I have sent a letter to both the local manager and the head office to explain my view of how they bully their customers and should get some psychiatric councelling for their staff. No one is to judge me if I want to sip a glass of wine and get some chocolate on my day off. It was degrading, discriminating and humiliating and I will take the matter further.
Hey, I've finally found carrots that are a joy to eat! They're sweet, tasty and full of flavour. I eat them raw or cold.
I've just got used to boring carrots, and avoided them whenevere possible. But Ive just had a scare over myt eyesight, and it turns out that its not an old wives' tale about carrots being good for you eyes. So I asked Caroline to get me some when she went to Sainsbsurys.
I looked at the label on the bag and it says they comne from a farm owned by Jane someone in Lincolnshire.
I hope Sainbury's dont change suppliers - they were fantastic!
I've just tried my first online delivery, and it's arrived in time, with a friendly cheerful delivery gentleman and no substitutes. Impressive, will definitely try again. I've always shopped at Sainsburys, they are often a little more expensive than other supermarkets but their own brand goods are far superior quality. I tend to cook a lot from scratch rather than ready made foods and find Sainsburys stock a lot of healthy wholemeal options and are good for cooking ingredients that I struggle to find in other supermarkets. I've found no matter what Sainsburys I go in I've not had to queue at checkouts, and the staff have always been friendly and helpful.
We have used Sainsbury's home grocery shopping for some time.I have just recounted the money spent on them in the last twelve months and it comes to over £3,000. A substantial amount from the budget of an elderly couple.
We are both house bound and that is why we rely on them.
Yesterday they let me down.They just did not arrive,although the driver said he called,we know for certain that he did not.Sainsburys said they could not call back that day.They told me to telephone the distribution place and book a delivery for another day.
I said that this was not good enough and asked for a refund.Yes they said--it will take between seven to ten days! SAINSBURY YOUR CUSTOMER SERVICE STINKS!!
I use Sainsburys all the time as I really don't want to spend an hour in the store and then drive it all home. The service itself works well, but my issues are to do with the product picking. Unsurprisingly, many of the fresh items are 'close' to the use by date which is technically fine, however it can be a bit annoying when something goes out fo date a couple of days after you buy it, regardless of its expected shelf life. Also, I have had a few occasions when items or indeed a whole bags items were forgotten or left in the truck but paid for. But these are rare events. I was once given a dead potted basil plant and only noticed the day after delivery so not much i could do there. Advice to Sainsburys, be more picky with the picking if you want to retain loyalty :)
we like sainsburys but I would like to know why your loose leaf assam tea is more expensive than than other loose leaf teas,my person belief is that it is because it is more popular?the tea itself is probably the best of all supermarkets but over the past few years the quality has gone down is there a little mixing of varieties or just a slightly lower grade of tea?
As a retired market gardener I would like to complain about the potatoes you sell as new in your supermarkets these potatoes coming from farms in scotland are listed as new!! they look suspiciously like the potatoes we used to take off the bottom of the riddle and fed to the pigs how can they be new ?and so expensive?
just another super market con!.
I would say we do not buy veg or fruit from supermarkets because we grow our own thank goodness as the prices are too high.and the flavour so much better!
Philip Bovill found this review useful
Have used Ashton Moss branch at least weekly for years.... great staff, great layout and always had what I went in for.
They have had some kind of revamp recently (building work, new staff hired, old staff have disappeared, a new cafe etc) and since its completion everything seems to have changed for the worse.
The layout is awful, making it difficult to find anything, then when you find where what you're looking for should be, it's out of stock. They now regularly run out of my basic items (2ltr milk, chestnut mushrooms for the past 3 weeks!, pasta sauce, Steak, bread) to the point where today I gave up and went to asda instead!!
I think someone needs to take control there and sort it out or I think I'll start using asda permanently.
xbox ordered between crimbo and new year should not be a problem you would think but Sainsbury's Entertainment Delivery who use dpd or yodel dont work over christmas but thay dont tell you that unless you phone i am a postman and i worked so cant understand why thay dont use someone who wonts to work
we shopped in Sainsburys yesterday and discovered when I got home that they hadn't given the discount for buying two 4 litre cartons of Cravendale milk.. I'm sure that Sainsburys would argue that it was a genuine mistake but I would argue that it is a deliberate attempt to get customers to buy more without giving what they promised.
Thank you sainsburys for my great experience of online shopping with you! I found what i wanted cheaper than anywhhere else, i alo received free shipping and it arrived the next day! I ordered from a few different ompanies on one night and your service was my best experience so thank you very much! Bargain!
In my opinion it is impossible for Sainsburys to get more than 1 star while they show such disrespect for their customers by continuing to use Yodel for deliveries/collections. Sainsburys - look at the Yodel thread and think what this says about your opinion of your customers.
A member of Sainsburys staff stole my Nectar card, used up the points I had (around £45 worth) PLUS points I didn't have so that Nectar card has put minus seven odd pounds on my card.
Sainsburys branch where this happened has been reluctant to deal with this from the beginning although was forced to sack the staff member once I contacted the police and kicked off a fuss. However, they refuse to take responsibility of the theft (ie their staff members' behaviour when he was still employed by them) beyond giving me a £20 gift card. I consider that they still owe me over £30 pounds (£50+ less the £20) and this matter has been going back and forth over the months; the last time I discussed this with someone there, the deputy manager didn't even bother to come and talk to me but told his member of staff to tell me that I need to deal with this as it's Nectar's fault and they need to give me my points back. How can it be Nectar's fault even though it wasn't their staff member who stole the card, used the points and was able to incur a debt on my card because Sainsburys only update their Nectar points one a day!?!?
To top this all, I now have over £2k worth of missed Nectar points as I haven't been able to use my Nectar card.
I guess I have to write a letter to the head office although I already have spent hours trying to sort this out with the branch.
More generally and on top of the above I have noticed that Sainsburys constantly use incorrect 'comparison' prices (price per kg etc) on labels. Many of their customer services staff have no customer care skills and on many occasions even come across arrogant and/or indifferent, leaving you waiting at the desk without even as much as acknowledging that you are there.
I interpret Sainsburys slogan "live well for less" to mean "live with less money as that's how our business practices leave you". So, hardly a surprise I give Sainsburys only one star.
Very good in store shopping and all staff very good and always willing to help, will be intrested if the good service continues after 2 years. Not impressed with fuel prices when store 15miles away is 5p cheaper?
the staff at sainsburys are verry helpfull i am disabeld thay are brilent with me i ben to other suppermaket thay dont help like sainsburys in shreswbury do sainsburys in shrewsbury its the best suppermacket i have ben to hay make you fell welcome
and planty room for mobiltyscooters
mrs heidi rowson
We shop here because of the overall buying experience; however, as their prices for fresh produce have increased - and the queues at the checkouts have got longer - we've started using Asda (and even Aldi and Lidl from time-to-time!).
Asda has a much greater variety at MUCH better prices, despite the questionable ethics involved. (If it were just about ethics, we'd probably shop at Co-Op ... but have you seen THEIR prices!?).
Having said that, Sainsbury's approach to customer service (other than the excessively long waits at the checkout and lack of staff) and the manner in which they resolve problems, is amongst the very best around and is to be commended. You certainly can't say that at Morrisons, Asda, Aldi and Lidl.
My fiancee and I live an organic lifestyle as far as we can. We have cultivated our shopping habits to be able to not waste our time searching through hundreds of products to find an organic one. Sainsburys used to be pretty good at supporting our cause and we could get 80% of what we wanted and we would then top-up at specialist shops for the rest. In the past few months we have noticed they have stopped selling (in our local store) the cereals we buy, there are fewer meat products sometimes none. We like to buy British organic apples when in season: none at all now, the peak apple selling time. Very rarely any fruit other than bananas which we do buy. No organic herbs other than 'mixed' I could go on but it gets pretty tedious.
The point I'm making is that we have tackled Sainsburys about the lack of stock and their cutting of the lines we buy and they make no apology other than 'we will review it' but insist that their policy is to be more ethical and support organic products.
RUBBISH! They have few ethics and just want to sell cheap food to a mass market. I wish they would just admit it. I would have more respect for them if they did.
Anyway, we are sourcing more local organic products than before and rarely use Sainsburys so they have lost our custom and probably done us a favour. Goodbye Sainsburys and good riddance!
Always found Sainsburys to be a pleasant and friendly place to shop, with some own brand articles particularly good value. However, beware of 'non-offers' (eg: Mexican fajita mix 95p each, or 3 for £4.00 !?!?!?, or 2-for-1 offers which equate to the 'normal' price I'd expect to pay per unit, while the individual price of the same article is hiked to an insanely high price just to make the so-called 'offer' look good). Despite this, food quality is good - especially fresh produce - if a little expensive.
Max Hale found this review useful
Good customer service, however there's always problem with stock. I mean, whenever the item is on a special all you see is an empty shelf. If you expect to make sales from the special offer then stock up and make sure that the product is available for customer!
If you are looking for empty shelves, out of date food, long queues, poor management or shocking customer service then this is definitely the shop for you! After several fruitless emails to Justin King, I have moved to another supermarket. This store is absolutely disgraceful!
I had a faikled delivery because the delivery driver made a mistake with my address; but instead of trying to correct it and deliver later the store tried to convence me to reschedule for another day. When I asked them to deliver on the same day the store claimed the driver had collapsed and was unable to make my delivery; but was apparently still well enough to drive to the depot and leave ,my deliveyr ther eif I was willing to make the one-hour round trip to pick my 'delivery' up myself. Make of that what you will; but what really annoys me is the customer serive team fob me off with a "thank you for your email, your feedback is important to us" response, with no substance. At no point, not even for a second, has there been any thought along the lines of "what does our customer need? What would good customer service look like?". Avoid at all costs.
I particularly like shopping with Sainsburys Home Delivery because -
1. The delivery slots are 1 hour (less time waiting in)
2. The drivers are exceedingly friendly and helpful
Last time I even got a £10 shopping voucher because they were 10 mins late!
They will bring the shopping in and set it out on the counter for you, also offer to recycle bags etc.
My only gripe is that it is very expensive, a lot more so than other supermarkets, unless you're doing a big shop.
Thought I'd switch from Tesco to Sainsbury (Beaconsfield). Boy was that a mistake. A friend of mine phoned and placed/reserved an order for a certain 6 bottles of wine for me to pick up next day from customer service desk. I entered shop (i wont call it a super-market because nothing is super), i walked up to c/services desk where there was 4 women dealing with 1 customer. I was only one in queue by this time but 10mins later there was a queue behind me and now 12 sainsburys staff dealing with 1 same woman. I said to one staff...."Is this a joke"?. she said no but we will be with you shortly.
Waited another 10mins, by this time there was 17 staff all standing around looking gormless. In the end i just walked off and went about doing some shopping (sod the wine). When it came to the checkouts, there was about 6 checkouts open and 5-6 customers all queued up with trolley fulls. There were 8 staff stood around the checkouts doing bugger all.
I did give them the benefit of the doubt and returned a week later to do another shop but i got exactly the same service as before. I haven't been back since and have gone back to Tesco where the checkouts are quicker......WHO THE HELL WANTS TO QUEUE UP FOR 20MINS AND FIND THEIR FROZEN ITEMS ALL DEFROSTED BY THE TIME THEY GET TO THEIR CAR. REFREEZING FOOD IS DANGEROUS.
ADIOS SAINSBURYS...YOUR CR@P.
benjamin found this review useful
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