Værste web site jeg nogensinde har købt noget fra.
Prøver på alle mulige måder at snyde dig til at tilkøbe ekstraydelser. F.eks ved at gøre det meget tricky at vælge IKKE at tilkøbe afbestillingsforsiking som ikke er noget krav.
Ekstrem dårlige muligheder for at kontakte Ryanair ved spørgsmål. F.eks koster det penge at ringe til deres kundesupport !! Og de har ingen i DK!
Ved behov for at ombooke rejser skal du finde informationen om hvordan helt inde i bagerste hjørne af deres website.
Hvis du køber i EUR bruger de en helt ekstrem dårlig omregningskurs til DKK ( i mit tilfælde ca 7,90 DKK/EUR ift markedskursen på ca 7,45)
Ved ombookning påløber der gebyrer som de ikke skriver noget om i deres betingelser (men hvem orker at klage for nogle få hundrede kroner).
I have been flying for many years and, BELIEVE ME, Ryanair is the WORST company you will ever deal with !
Starting from their "SCAM website" where everything is carefully planned so you can misunderstand your choices and pay extra money just for "not-wanted services".
Their MARKETING TACTICS are INSULTING !
By having studied and working on the Marketing area for over 20 years I GUARANTEE YOU that RYANAIR is using the most SNEAKY & MISLEADING MARKETING TACTICS , trying to sell you not-wanted service or to force you in opting-out useless and hidden extra-charge services.
Everything is intended to make you doing something wrong in their booking process = from misspelling your name (so you will pay 100£ just to change a letter) to force you buying their extra-expensive INSURANCE by HIDING the "no-I-don't-want-it" form option.
BUT wait, after booking you ticket.... the WORST HAS STILL TO COME !
When you are at the airport and it's time for BOARDING... the real NIGHTMARE is going to start !
You will see it in others' people faces.
Especially in families and friends terrorized faces, hoping this time they will have the opportunity to seat together or, just to find an empty space for their hand luggage (which actually they paid for).
And now... it's time for boarding !
Now you must be prepared for the scary LUGGAGE "SIZE CHEK" EXPERIENCE where everything is planned to make you pay the extra 60£, just in case your luggage is only 1 inch larger :-)
At this time, everybody is so STRESSED ANXYOUS and IRRITATED than it would pray not to have bought their Ryanair ticket. But WAIT.... the stress it's not over !
While you are in the QUEUE, extremely under-pressure, hoping the boarding process will be ok... you must also be prepared to face an army of ANGRY and STRICT Hostess.
The Ryanair crew staff is indeed prepared to rip you off for any mistake or extra grams you have in you luggage, trained worst than an army of SS in a German concentration camp !
And , if you are hoping for a smile from them, sorry... FORGET IT !
A Ryanair Hostess will NEVER, EVER, SMILE to you.
Everything is explained in this video where, the "infamous" Ryanair CEO Michael O'Leary said somethig quite embarrassing about their employees = (click) http://www.youtube.com/watch?v=UfIY24BErBE
So... what's my personal years experience with Ryanair?
I'll tell you in a few words...
Flying with Ryanair is (much) WORST than a KICK to your GENITALS !
We flew with ryanair to portugal in April, got a great price and realised it was no frills. Prices on board were quite expensive but aren't they always? Staff very polite and efficient, boarding went great, bit on the slow side on inbound flight but not a problem. Overall very satisfied.
Vi er lige hjemvendt fra en ellers dejlig tur til London.
På vej til Stansted lufthavn mistede jeg mit pas og vores flybilletter(E-billetter printet fra internettet).
Vi regnede med at dette problem let ville kunne løses i disse digitale tider, da jeg havde vores bookingnr. på billetterne. - Men nej - RyanAir forlangte 70 pund for at printe hver billet.
Hvis jeg rejser med RyanAir igen, printer jeg ekstra kopier af billetterne hjemmefra.
One of the WORST NIGHTS of my life the 17th of April thanks to RYAN AIR. Flight from London to Dublin was transferred to Belfast because of wind. Flight was at 9.30 circled Dublin till 11.30 where they then told us we were going to Belfast. Car in Dublin?? Wtf? We were asked to leave the plane around midnight and told buses were being organised for our journey to Dublin that we were to q at the bus stop. So we made our way to exit of the arrivals terminal and found a Q of hundreds of people. Might have been over a thousand passengers. There were two busses full just leaving. So there my husband and I were queuing in the rain and the wind and then we were abandoned. No rep from Ryan air came to find us. No more bus came. Buses eventually came for air Lingus passengers. Then buses came for British air passengers. Over 300 + Ryan air passengers including babies and small children were waiting in the wind and rain with 3 small shelters which were full until five Am when a security guard call us all together and told us there was no buses coming for us and there probably never was to make our own way back to Dublin and we might be compensated for the transport cost. Not offered as much as a cup of tea. RYAN AIR ARE A DISGRACEFUL COMPANY that has no care for their clients and I am appalled that in the current climate they cannot value there customers enough to even make sure we the service paid for (like getting home for example) and to make it worse I had to pay 150 English pounds on a taxi back to Dublin to get home 12 hours late. Lots of people just left there stranded because they had no cash to pay taxi.
Taxi earlier in the night was 120 pound, and the people waiting on a different company behind us said they were being charged 175 pound. To be fair it was almost a 2 hour drive I was nearly surprised that it wasn’t more.
I’m not here to cry the poor mouth or anything like that but we all know how hard a few pounds is to come by at the minute and that money would have been better spent on groceries or other essentials. I think it is extremely unfair that that money had to come from my pocket. One passenger spotted the pilot and hostesses walking through the building and asked him what time we were being flown back to Dublin and the pilot said he had orders to fly back on his own as soon as the wind lightened. Why were we not given the choice to wait until the flight was going back to Dublin?
There were no shops open to get even a drink or something to eat. There were vending machines but as we had not intended to need pounds had left any change we had in a charity box in London. The only open venue was a hertz car hire office which had a q of about twenty people. By the time I got in line after giving up standing in line waiting for a bus in the rain they had no small cars left only large ones with a price of around 120 sterling for the hire of it to drive it to Dublin. The only staff that I could see were two, maybe 3 security guards. when I was walking past them in the middle of the night, one chap said to the other to round up any people with small children so as to put them on the next available bus and the other chap said there was a great chance he might get lynched if he were to do so and would prefer not to. It didn't matter as no more buses came anyway. The security guards did in fairness do whatever they could to keep the situation under control and I was quite amazed that people were not shouting and roaring like animals, they were all very relaxed. I guess they were of the opinion that the situation was being attended to. After giving up on a bus coming at around 5.30 a taxi driver approached us and suggested we get his cab to Dublin, that there would have been a bus leaving Belfast city at 5.30 but we would not have made it to the terminal to catch it anyway. (thanks for the info, little late but I suppose who could blame him for feathering his own nest by taking advantage of the situation) he did say that in his 20 years of driving a taxi for Belfast airport he had never seen such a thing to happen. Not left with much options and with no advice from anyone, no damage control or costumer care, we felt we had very little choice. We asked another woman who had a 2 year old with her if she wanted to share and split the fair 3 ways costing myself and my husband 100 pound sterling. I have no idea if a bus came or not after we left. As I had small children to get home to which were in the care of their aunty who had to be in work for 8 that morning, we couldn't wait any longer.
I cannot believe that there was
1. No Ryan air rep to try to sort out or accommodate their passengers. Didn’t see any from any airline for that matter, maybe there was, really couldn't say for sure.
2. There was no official staff for the airport except 2/3 security guards on hand to direct confused tired and angry passengers
3. There was not even an attempt to open a cafe/shop so people could have access to basic essentials like a drink or a sandwich.
4. That we could be left stranded with no advice on how to even find another way to Dublin such as local buses to city train station or bus stations.
5. That Ryan air could treat their customers so poorly, small children, and passengers with little babies, and there was no amenities for them to make feeds or otherwise.
(To Ryanair management;
The only word I can find for my experience of this flight is” disgusting”. Your company should be ashamed of themselves for the way your passengers were treated on this occasion. If I were you I would seriously be looking into firing whoever is responsible for the disgraceful behaviour of the staff responsible for this travesty of a service. While I understand that your company cannot be held responsible for the weather, I feel that you have a duty of care to your passengers to make sure they get to the destination which was paid for and not just abandoned to hopefully look after themselves. Best of luck to your company in the years to come because now that money is so hard to come by I would expect that consumers will be expecting a much better level of satisfaction than what was shown here by your management.)
As for travel insurance, no we didn't have travel insurance, really didn't feel the need for it, were flying over on 16th and home on 17th so didn't feel need. Didn't even think of it either to be honest.
I have , after hours of research found a no. for Ryanair head office to be told there is no customer care phone number or email address, only a PO box address or a fax number.
Whether I will get a refund remains to be seen, I will of course POST in my receipts as it looks like Ryanair are still living in the 80s as far as modern teck is considered but I have in my mind drawn a line under it that I will have to call it a kick in the behind
Very frustrating experience. Timed out often despite only being on the checkout pages for a couple of minutes. When I finally got t the end I discovered that the bill was twice what was originally quoted due to the time that had elapsed! Never use them!
Vi brugte Ryanair sidste år og det var en blandet oplevelse. Jeg kan se der er mange der brokker sig over deres booking, men så slem synes jeg nu ikke den er. Selvfølgelig skal man være på vagt, men det skal man alle steder. Check-in osv. virkede fint nok. Men siden er meget gammeldags!
Men men... Turen var hvad man kan kalde lavpris! Nu er hverken min kæreste eller jeg glade for at flyve og det er mildt sagt det mest useriøse personale jeg har oplevet på et fly!! Al personalet stod under det meste af turen bare og snakkede og pjattede. Vel at mærke INKL PILOTERNE! Jeg har aldrig oplevet noget lignende. Både take-off og landing var som en skoledreng kunne gøre det bedst. Forfærdeligt!
Ryanair havde ligeledes "glemt" at tage vand med om om bord så det kunne man ikke købe. I min optik er det meget vigtigt!
Tiderne blev dog overholdt så intet at klage over der.
Så essensen af dette må være at hvis man har en tendens til flyskræk skal man IKKE tage med Ryanair!!!
Ich kann gar nicht soviel schreiben, wie ich an negativen Punkten aufzählen kann! Ryanair, hat einfach unseren Urlaub zerstört!
Ja, richtig, ZERSTÖRT; DESTROYED HOLIDAYS!
Man hat uns, obwohl wir absolut korrekte Dokumente vorweisen konnten, einfach nicht mit unseren Sportgeräten in das Flugzeug gelassen! Wir mussten zwei Flüge umbuchen und dann ging es, mit dem SELBEN Gepäck, auf einmal problemlos! Das muss man sich mal vorstellen!
360km Autofahrt, Zwei Tage Urlaub und 220€ hat uns der Spaß gekostet! NIE WIEDER. Ich werde auch rechtliche Mittel bis zum geht nicht mehr ausschöpfen!
Übrigens das Ryanair Konzept:
Ticketpreise so niedrig wie möglich um im Ranking ganz weit oben zu stehen; ABER eine kleines Extra, wie Sportgepäck, etc. ergibt extreme Unkosten, genauso wie die absurden Gepäckrichtlinien, wie 15kg Reisegepäck! Hallo? Ein Koffer wiegt schon 7kg?!?
Meine Verlobte und ich haben diesen Verein aus unserem Leben gestrichen, da bezahle ich lieber 100€ mehr fürs Ticket bei einer anderen Airline und muss im Urlaub nicht gleich Angst bekommen, nur weil ich mir vor Ort noch ein T-Shirt kaufe!
At handle med Ryanair er som at handle med en brugtvognsforhandler...man er konstant på vagt, og føler at de tørrer en hvis man træder den mindste smule ved siden af.
Desuden må jeg på det kraftigste anbefale at man som københavner uden bil ikke lader sig friste af billige afgange fra Malmö med Ryanair. Jeg flyver i hvert fald ikke med dem igen, medmindre de begynder at flyve fra Kastrup.
Ryanair er billige, men man skal være forberedt på at arbejde for besparelsen på andre måder.
Nie wieder Ryanair. Auch ich wollte sparen und mir selbst ein Bild machen. Also gespart habe ich am falschen Fleck. Hinflug: Leipzig -> London Stansted war bis auf die übliche Massenabfertigung, und die ständigen Werbeverkäufe an Bord noch ganz ok. Der Rückflug war die Katastrophe. Der Flug ging eher als ausgezeichnet. Keine Infos an die Passagiere, keinen Ersatzflug. Ryanair ist und bleibt all seinen Vorurteilen treu.
Flugumbuchung gibt es für schlappe 110€ oder man bucht online einen neuen ( 1,05€ ist die Internetnutzungsgebühr in London für 10 min!!!!!!!).
Alles in Allem, Unverschämt, Abzocke und nicht zu empfehlen, nicht mal für Rucksacktouris wie ich!
smu77 found this review useful
Were going to Mallorca by Barcelona, but when we arrived to the planer (after check-inn) we were denied access due to lack of visa... one two in the group needed this, but no information what so ever on beforehand (and the others were allowed a knife onboard as hand luggage!!)
We alle denied boardig, bought tickets at another (discount) company, and were all allowed to travel the small distance!
really odd rules the work by!
Jedson Ack found this review useful
Har fløjet med Ryanair mange gange. Udelukkende på grund af nærmeste lufthavn eller deres tilbudspriser.
Det positive er deres præcise flyafgange og generel konkurrencedygtige priser. Man flyver ikke med Ryanair, hvis man vil have god service, god plads i flyet og andre lækre ting. Det er skrabet og de er strikse med bagage, check-in m.m.
Deres hjemmeside fungerer fint - dog uden at være fantastisk. Man skal huske at afkrydse en masse tillægsprodukter, som rejseforsikring, ekstra bagage, pladsreservation, priority boarding, billeje, taskekøb og andet for at undgå gebyrer. Ellers kan det hurtigt blive lige så dyrt som SAS og andre "bedre" luftfartsselskaber. Men skal man blot rejse med en enkelt håndbagage og fra A til B, så er Ryanair et godt alternativ. Men få hjælp til booking samt online check-in, hvis du ikke er skarp til at gennemskue deres forretning og hjemmeside.
I have travelled with Ryanair frequently and should therefore be aware of their service (or lack of service) I know that my experience will be a cross between a cattle market and a rugby scrum but I prepare myself for this. The heaving of my hand luggage into an already overflowing overhead locker, the pushing of other passengers in their attempts to do the same, are all well known features of this airline. However, my last flight with Ryanair on the 18/02/2013 was even more unpleasant than usual as I unfortunately fell ill during the short flight from Stansted to Dinard. I had put my handbag in my hand luggage (as requested when boarding) so I had no money with which to purchase a bottle of water. I had the temerity to ask for a glass of tap water and after some bemusement by the young steward, was promised that he would return with the water requested. Needless to say I waited in vain. I am only grateful that I only felt nauseous and was not experiencing something more serious. I am 68 years of age and quite possibly could have been. They only seem to care about selling their scratch cards!
If you are a blind consumer and thus too ignorant and stupid to read and understand terms and conditions, Ryanair is terrible.
However, if you do read the tiny letters you know exactly what you can bring on board and what not. You will also know your rights as a customer.
1. Ryanair has credit card and handling fees. Still, if you book in advance the tickets are about 200 euros cheaper sometimes. 30 euros max should see you to your location. If you're not smart enough to plan ahead or use the cheap ryanair bus service, it's your own fault.
2. GREAT leg room. I am 195 centimers and thus taller than the average traveller. If your spine is not crooked and you were taught how to properly sit in a seat, there's about 10 cm of leg room still open for use if you're my height.
3. Their modern fleet has nicer interior than most of the premium airlines. I for one will no longer be travelling with SN brussels airlines, Virgin, Thomas Cook, Transavia or Lufthansa. They all have old planes which make me fear for my own life everytime I board them. Lufthansa by the way, is nearly never on time. With ryanair, I usually arrive 10 minutes ahead.
Ryanair is a great airline, but some people are just not smart enough and complain afterwards about mistakes which are their own fault... Alass, society is full of morons.
Jeg har haft en meget dårlig oplevelse med RYANAIR, vi var 3 piger der skulle hjem fra London tirsdag d. 12/2 til Billund, vi havde glemt at tjekke online ind, så vi skulle betale for vores bagage, hvor Ryanair damen skrev 12/2 på sedlen. Men da vi skulle tjekke ind, mener de at vi har booket til den 12/3, vi er helt sikre på at vi ikke har lavet den fejl da vi har været fire, der tjekkede de billetter så mange gange inden vi bestilte dem. Det endte ud i at vi ikke kunne komme med flyet, men måtte overnatte i lufthavnen og bruge 50 kr på at få internet, så vi kunne bestille en ny billet til dagen efter til 2100 kr. udover dette var det utrolig dårlig service, vi kunne ikke få noget hjælp fra Ryanair, som vi havde brug for da vi ikke er særlig gamle, Ryanair er under alt kritik, og det sagde informationen også i lufthavnen, Ryanair, hjælper ikke og indrømmer ikke hvis de har lavet en fejl, det er discount firma, så det er bare ærgerligt, kunden har ikke ret.....
Nie enttäuscht worden, man darf einfach nicht so viel Service erwarten und man darf sich von der Webseite nicht über den Tisch ziehen lassen (Zusatzverkäufe). Und den Handgepäckbestimmungen zu entsprechen (und deshalb mit Zusatzgepäck nicht abgezockt zu werden), ist auch nicht schwer. Deshalb verstehe ich manchmal die Aufregung nicht: Wer günstig fliegen will, muß eben ein bisschen "leiden" und sich auch Werbeansagen im Flieger anhören. Na und, ist doch nur 1-2 Stunden Flug. Flieger sind pünktlich und auch neu, sind m.E. auch noch nie abgestürzt. Neben Airberlin nehmen wir sonst auch oft Ryanair, wenn wir m.d. ganzen Familien in den Urlaub fliegen. Am coolsten finde ich die Wald- und Wiesenflughäfen, auch schon ein Erlebnis (und bei uns in "Hamburg"-Lübeck auch ganz gut erreichbar).
Sabine Wagner found this review useful
Ryanair please explain why im using my computer,my internet,my electricity,my printer,paper,cards and you still dare to charge my for it???I guess that flight atendants being trained to keep you awake during a flight,constanly anouncing something over the speakers trying to sell something and prodding you whilst walking thru the cabin.Over priced food taste worst than cardboard but leaflit says its freshly made and cost only £...Cos of the fact that they are cheap airlines you always will have to walk to the furthest gates where are aircraft docks are the cheapest.When finally you arrive to you gate there will be waiting for you couple of ryanair employees checking your hand luggage whether is not to big,cos if it is that will cost you extra for your travel.Overall very unpleasant experience.
Ryanair er billige, men heller ikke mere end det skal de have stjerner for.
Uprofessionel hjemmeside, tager 100 år om at færdiggøre en bestilling, og tilmed var min flyvning hjem fra malaga ikke bekræftet, dette gjorde at jeg måtte tage ud i lufthavnen for at tjekke det dagen før.
det er et minus at man ikke får tildelt sæder, dette gør at de 189 passagerer der kan være ombord, slås om gode pladser og mange familier ender med ikke at kunne sidde sammen.
så eneste opfordring er, rejs alene
Ved Ryanair får du hvad du betaler for... længere er den ikke! Men til gengæld kan man få en ekstremt billig flytur hvor servicen er i top i flyet - fordi de i modsætning til deres konkurrenter ikke er statsejede/-finansierede og derfor er afhængige af deres kunders tilfredshed!
Ryanair cancelled our flight before two hours to departure time (Lappeenranta-Milan (Bergamo) - 01.01.13) when we were in airport. Our plaint landed in Tampere. Lappeenranta airport offer them to got our to Tampere, but they don't agree pay for it and wait for us. So, plain flow without any passengers. No one official person of Ryanair was in airport. We had reservation for hotels in Bergamo and Milan - and we lost money because it cannot be cancelled. So we were in Airport in Lapperanta in winter night with no food, just water.
Kerstin Wagler found this review useful
VI møder op i Billund lufthavn og finder ud af 20 min inden vi skal lette at flyet bliver lidt over en time forsinket. Efter en times venten står vi nede ved gaten og venter på at kunne boarde bliver flyet endnu engang en time forsinket.
Dog var turen fra London Stansted til Billind ikke forsinket.
Har netop brugt +30 min. på at checke ind. Jeg havde allerede da jeg købte billetten navigeret igennem deres vandvittige forsøg på at opsælge. Nu skulle jeg igennem samme mølle igen - for at checke ind! Og da jeg så vil læse deres betingelser nærmere, så timer check-in'en ud - og jeg må starte forfra........................
Cheap airline - they look to get as many extras as they can, but expect this and all will go well. Ensure you have the boarding card printed, correct luggage size and allowance .... this will allow things to go smoother and a better experience.
Nichlas Larsen found this review useful
Travelling to Tenerife with one case for the hold, and cabin baggage, my husband and I were unceremoniously told we were over the Ryanair weight (15kg when most other airlines are 18 kg plus). We were to "go over there to pay the excess, then come back for boarding cards"
We went "over there", paid our excess of £20 per kilo to an absolute moron who never spoke to either of us.
Receipt in hand we went back (yes queued again) the first moron had gone, and was now replaced with a faceless female, who would not look AT us , just looked at the receipt, and gave us back our paperwork.
Onto passport control, where we were told that in our paperwork we only had my husbands boarding card, which she had scanned, and if he left to accompany me to retreive mine, he would have to have another boarding card printed at a cost of another £50. Luckily(?) for us the passport lady was very nice and allowed my husband to stay with her while I went back yet again to the check in. Now! I must admit I did not queue this time, just went to the front and asked if they had got my boarding card please. Another faceless female snapped "name"? I replied, she looked amaong 8 or9 boarding cards and pulled one out. "receipt" she snapped .My husband has it.. After a phone call she shoves my boarding card at me, still not looking at me. No apologies for their error, no smiles no welcoming comments. Never ever ever again.
Jeg har fløjet med Ryanair i alt 12 gange og er altid helt tilfreds. Priserne er ekstremt lave (også når man medtager de forskellige gebyr), servicen i flyene er generelt højt og altid professionelt, de flyver til tiden og ankommer til tiden. Det eneste man skal være opmærksom på er at læse alle regler og betingelser og helst ikke lave fejl i bestillingerne da den eneste mulighed for kundeservice er via udenlandsk telefonnummer. De er ikke ligeså fleksible med billetter som andre flyselskaber. Jeg vil altid anbefale Ryanair angående sikkerhed, professionalitet og lave priser! Blot vær opmærksom på regler og det ikke-fleksible billetsystem på deres hjemmeside.
Nichlas Larsen found this review useful
Supposed to be the Low-Cost Airline. Well, definitely not after you have paid for the privilege of paying a booking Admin fee (per person, per flight), luggage (who needs that when going on holiday?), checking in (even online check in warrants a fee!) and if you think you need to pre-book your seat, then think again. Woe betide anybody who loses their boarding card, as it costs a fortune to have it reprinted at the airport. And their payment options are laughable.I have found that their prices are not competitive even prior to adding all the extras.
The departure gates in my experience have always been at the farthest point from the terminal as can possibly be. Then the queues are like a cattle market. And if flying in winter, prepare for a little detour over the tarmac to get to the plane (so get the winter woollies on!). On a recent return flight from Barcelona, we were advised we could check in 2 hours prior to flight departure. Having queued for 20 minutes (now with less than 2 hours to departure), we were told we were far too early and would have to wait half an hour. Half hour later, same again. We finally got to check in an hour before departure. Unsurprisingly, the flight was late taking off. Very very unprofessional company and I have vowed to never use them again. I appreciate that most airlines charge for luggage, credit card bookings, etc, but not the extortionate prices that this lot charge. Use them at your peril.....
-kennt keine Kulanz
-hält sich nicht an Gesetze
-bietet 0 Service
-jede Kleinigkeit muss extra bezahlt werden, womit sie letztendlich teurer ist als Airlines mit gutem Service
-verlangt horrende Telefongebühren
-gibt den Kunden am Telefon falsche Informationen und steht danach nicht dazu
Wir haben schon so viel schlechte Erfahrungen gemacht mit Ryanair, dass wir bestimmt nie wieder mit dieser Luftlinie fliegen.
Our family of 6 flew with Ryanair from Bristol to Lanzarote & back. Booked everything on line including luggage priority booking. Paid using their prepaid Cashpassport saved £72 as advised by the site.
Printed off spare boarding passes remember Each way. Purchased
Luggage weight checker From Home Bargains £4.99 used the 10kg hand luggage allowance (Keep it around (9.7 kg), checked hand luggage was the right size & paid at least £500 less than the other airlines. Also checking in both ends really easy & fast. Had more leg room. I am flying with them again twice next year. Follow the rules & bag a bargain
Nichlas Larsen found this review useful
The poor reputation of Ryanair is due to their cattle management, sorry, paying customer management.
Forget about them if you have kids : you'll be the last one on the plane, you will not find a seat close to yours for your 3 year old boy and you'll have to carry a lot of stoff by yourself. And if you have forgotten to check in online, you;ll have to fork out 60 euro for the pleasure to do that at the gate.
We are a family of four with two children aged 9 and 11 years.
We were to fly with Ryanair home to Denmark from Stansted, London on the 20 oct 2012.
We saw the most degrading treatment I have ever experienced with systematic detention of passengers at the gate.
We arrived at Stansted airport Saturday 20 October 2012 at 6.00. We checked in our luggage shortly after. We went to security check and came through shortly after.
After the purchase of water from the kiosk and a visit to the toilet we went directly to the gate where we stood almost at the back of the queue. Behind us were only 3 more passengers. The gate was still not open and we waited in the queue at the gate for 30 minutes before it opened.
When we finally arrived at the gate, we were told that my daughter`s small shoulder bag had to be packed in the hand luggage. Of that we were surprised, but we did as gate staff wanted. The Repackaging went on right in front of the gate and took about 1 minute. When we finished, we were told that the gate was closed and that we could not get on the plane. We were ready at the gate long before it opened. Our luggage had the right size and did not weigh too much. It was a completely unfair treatment by Ryan Air.
We were not offered any alternative travel or compensation. We were told that we should go back to the ticket counter.
Here we met neither sympathy nor help.
It is our belief that the plane was overbooked and this is the real reason why we were rejected. My wife´s bording pass had already been checked in when all this took place. My wife recalls that one member of the staff, said “full” to another member of the staff before it all took place and we were denied boarding. We have acquaintances that were onboard that plane, where we were denied access. They can confirm that the plane was completely full and it was said in the speakers.
We spoke to other families at the airport who had experienced similar treatment by Ryan Air to other destinations.
The worst example we saw was a single mother with two very young children. She was denied boarding due to a bit of baby milk in a bottle. She had no money for anything and Ryanair did nothing ...
The end is that we must go to Heathrow airport and fly home with SAS via Oslo. This was the cheapest possible solution out of London October 20, 2012.
Extra costs 12000 dkr. ~ 1200 £...!!
Daniella Eck Dreier found this review useful
Wir sind schon öfters mit Ryanair geflogen. Ryanair ist halt eine Billigfluglinie, aber für so billige Preise, kann man es 2 Stunden nach Mallorca aushalten. Die Ryanair Maschinen sind natürlich alles andere als Luxus. Menschen mit langen Beinen sollten sich evtl. die Sitze am Notausgang der Tragflächen online für 10€ reservieren, da dort mehr Beinfreiheit herrscht.
Beim letzten Ryanairflug von Palma nach Karlsruhe, hatte der Flieger eine halbe Stunde Verspätung. Ryanair hat kurzfristig umdisponiert und zwei Maschinen getauscht. Alle Passagiere, die am Gate schon eine halbe Stunde gewartet hatten, mussten dann drei Gates weiter in eine andere Ryanair. Die Passagiere dort mussten in unsere Maschine. Ein ganz schönes Gedränge herrschte. Weil die Maschinen getauscht wurden, konnte Ryanair allerdings wieder 15 Minuten Verspätung aufholen, so das wir in Karlsruhe noch grade pünktlich unser Mietauto abholen konnten.
Bei diesem Flug haben wir erstmals Sitzplätze in der zweiten Reihe reserviert. Als wir am Flughafen auf Mallorca in die neue Maschine gingen, saßen dort jedoch schon zwei andere Personen. Die Flugbegleiter waren sehr freundlich und da wir eigentlich nur reserviert haben, weil wir zusammen sitzen wollen und um dem Trubel zu entfliehen, wurden wir in eine freie Sitzreihe im hinteren Teil des Flugzeuges gesetzt. Der Flugbegleiter erklärte uns auf Englisch das Ryanair einen Fehler gemacht habe, und wir Recht auf Rückerstattung des Reservierungsgebühren haben. Ryanair habe ich darauf angescrieben, jedoch noch keine Rückmeldung erhalten.
Frühere Ryanairflüge waren immer punktlich und alles verlief ohne Probleme. Für so billige Preise darf man nicht meckern und wenn man sich an alle Ryanair-Regeln hält muss man sich auch keine Sorgen machen und dann ist Ryanair eine gute Fluggesellschaft.
Mit freundlichen Grüssen,
You shouldn't be made to feel this anxious about boarding a flight! The absolute obsession that Ryanair have about their baggage rules cause totally unnecessary stress to what is already a stressful enough situation.
I've flown Ryanair on a number of occasions and all being told I have always accepted that although they have rules and lots of extra charges overall they work out cheaper and usually fly on time. On my last flight I changed my mind and swore never to fly Ryanair again unless I really need to (or for same day return flights when I fly with nothing other than my handbag maybe!).
Passengers are herded like cattle, the staff are clearly unhappy in their jobs, probably brought on by the expectation that they're bound to get a barrage of grief throughout the day as a result of the company's petty rules. As if people aren't anxious enough (as they try to elbow their way onto the plane to get seats with their friends/family) the boarding staff parole the queue with a case measuring cage. Then, after showing passport and boarding card and you're about to head onto the tarmac you get randomly stopped to weigh your case and charged if it's over!! Oh, and God forbid you should be so stupid as to print your boarding pass double sided.....a hefty charge for that too!!
The next nightmare is that the strict baggage allowance has forced most passengers to take larger and heavier cabin luggage on board - so yes, you've guessed it no room for it all!!
By the time you've manoeuvred through this minefield and made it to your seat you need a stiff drink! Simply not worth the £50 saved up front....
Just booked our flights for next year and after reading their reviews have booked with Jet2.........
Min mand har brugt RyanAir to gange til at få kunder frem og tilbage fra Frankrig. Første gang havde han kunder stående i lufthavnen i Frankrig og så eksisterede flyvningen ikke -selv om vi havde bekræftelser, booking og de havde trukket betalingen. Har aldrig fået pengene tilbage fra dem- og måtte betale i dyre domme en last-minute billet for at få vores kunder hjem fra Frankrig.
Anden gang - har bestilt billetter igen til Frankrig - via Stansted, London. Billetterne er bestilt i maj måned, flyvningen var i Oktober. 48 timer inden vil vi tjekke alle ind - var lavet over 2 bookinger. Den ene billet med 3 personer på, eksisterede ikke fra Billund til Stansted, kun Stansted til Frankrig. Taler med RyanAir kundeservice 6-7 gange, hvor de fortæller os at systemet har lavet en fejl, da vi først bookede 3 personer billund/standsted, fik en bekræftelse og de har trukket betalingen, da vi så lavede bookingen stansted/Frankrig - så havde deres system "overwrited" den anden booking (???) og derfor eksisterede den ikke, men det havde vi jo nok kunne regne ud, da begge flyvninger havde fået samme bookingnummer (???) Summa summarum - vi havde en flyvning fra Stansted til Frankrig, men ikke fra Billund til Frankrig - flyet var fyldt, så kunne ikke komme til Stansted, det kunne deres kundeservice ikke se noget galt i - ved ikke om de forventede at vi så svømmede over? Efter talrige diskussioner gik de med til at refundere begge billetter. (havde dog stadig 2 kunder på en anden billet, som vi ikke kunne få refunderet, selv om de ikke skulle afsted, når resten ikke kunne komme afsted). Vi fik kort tid efter en mail om, at flybilletten fra Stansted til Frankrig var refunderet og de ville sætte pengene ind på kontoen. Vi har aldrig fået en mail om pengene på billetten fra Billund/Stansted - er RET sikker på, at vi aldrig ser de penge. RyanAir skylder os nu for i alt 5 flybilletter. Deres kundeservice består af indere som taler meget ringe engelsk, og overhovedet intet forstår. BRUGER DEM ALDRIG IGEN! Nul stjerner herfra hvis det havde været muligt.
Friday 5th October and I'm writing this while waiting for my wife to arrive at Carcassonne airport from East Midlands. She left this morning on Ryanair flight FR1612 at 7.00am which was scheduled to arrive at 9.55am. Unfortunately, due to fog the flight has been diverted to Bordeaux - yes, that's Bordeaux on the west coast, over 330km away! To put this in perspective, it's the equivalent of flying to Luton and being dropped off at Edinburgh. An absolutely insane decision which can only have been made for the benefit of Ryanair, for there are many closer airports. I receive the following frustrated text updates during the next 8 hours:
11.10am - 40 minutes after landing, still on the tarmac while the captain deliberates whether to take off again or not.
11.30am - they've disembarked and are waiting outside of the airport.
2.00pm - 2.5 hours later, two coaches arrive for the 4 hour trip to Carcassonne. Promised food & drink vouchers never authorised.
4.30pm - coaches stop for driver's half hour rest period.
6.15pm - after a total journey time of 10 hours, coaches arrive at Carcassonne.
While I don't hold Ryanair responsible for an act of God, I do expect the Company to try to minimise the impact when things go wrong. To abandon a plane load of passengers, 330km from their destination and to fritter away their day is nothing short of contemptible. These passengers had plans, appointments and commitments all of which were obviously of no consequence to Ryanair. It's well known that the basic principles of Customer service are not recognised by Michael O'Leary. But as they say - "every dog has it's day". No company can continue to treat it's Customers with such indifference and survive long term. Customers vote with their feet.
We, along with many others on this flight, will never travel with Ryanair again, even if the alternative is to pay three times the price. I don't make a habit of writing reviews or trashing company service, but then I had over 8 hours to kill and this is as bad as it gets. My wife and I are so incensed with our treatment today, that if I can drive just one nail in to the coffin of Ryanair, it will have been worth the effort. Customers deserve better!
Second time we've flown with Ryanair this year as a family and found the experience not to be as bad as anticipated, though partly due to us paying extra to reserve seats.
Staff at Prestwick, Tenerife (where we flew in april) and Palma were all fine until we came to board the return flight and got to the gate at Palma airport.
We had one suitcase that we'd checked in which on return was 2kg over the 20kg allowance, the check in clerk was very nice and after some rearrangement of luggage we sorted the problem.
We also had three carry on cases that hadn't attracted a second glance on the outward journey (or on our Tenerife trip). However one of Ryanair's Spanish staff at the gate in Palma airport was nothing short of a jobsworth that General Franco would have been proud of.
It was 10pm at night in a sweltering Palma airport where most food and drink facilities were closed due to some sort of Spanish industrial action, we had two infant children not in the best of humour and as we attempted to board, this Ryanair operative ordered me to put my carry on in the dimension checking cage. It wouldn't fit so she told me to rearrange luggage, which I did, no less than three times. The bag then fitted in the cage with a shove, but no, pushing the case in wasn't allowed apparently.
She then demanded €50 in order for me to take the case on the plane, I protested and asked for her manager and she relented, but then demanded I put the other carry on in the cage as "I saw you put things in it out of the first case". At this point my wife stepped in and shoved the second case in the cage and she finally let us board, the last passengers to do so.
The joke was, that there was no overhead space left by the time we boarded the plane, so the steward told us to put the cases at the kids feet.
What a joke, and what unnecessary stress causing pedantry from a petty minded megalomaniac jobsworth.
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