Nowadays, customer service matters. It's a top priority. Go to any company and they'll tell you the same thing that I'm telling you. People matter, simple as - if you don't make them happy, give them what they want, who is going to buy your products?
I'm not a fussy person. I'm normally extremely tolerant of bad customer service because I figure, the workers behind those tills are just like you and me, they're people. They have bad days and good days. What if I caught them on a bad day? They don't deserve more grief.
But today, I was utterly disgusted by the way a member of your staff not only treated me, but treated another.
I stood in the queue at around ten to three, 13/11/2013 and was served by a woman who looked 40+ ... maybe if she had smiled, she might have looked younger, but instead her face was twisted into a sour expression that instantly made me feel uncomfortable.
I watched, appalled as an elderly lady asked her for another bag. Your member of staff had shoved all this lady's stuff into one flimsy bag and it already had a rip in it. She refused point blank and in a rude, loud voice kept telling this lady that "YOU'LL BE FINE LOVE, DOESN'T MATTER." The lady kept pointing at the hole in the bag, asking in the nicest way for another bag, until your member of staff finally yanked all her stuff out and was quite rough about it, shoving it all into another bag before sending the lady on her way.
After she quickly served another lady, this time with less fuss because it was one item, I put my stuff on the counter. She instantly snapped at me and told me to put my things in the basket to the side. I've been into the store quite a few times and for quite a few years and I've never, ever been refused service until my items were in the basket.
But without a protest, I simply said "okay" and put it in the basket. She was then, like with the lady before, quite rough with my stuff and shoved it all into one bag, even though my items were straining. I decided not to push my luck and ask for another bag.
I am definitely not used to such an aggressive display of behaviour when I had done nought wrong. I won't lie when I say this woman made me feel nervous and uncomfortable, not to mention anxious.
She demanded the money off me and I handed it to her without a word. I was too nervous that I might set her off.
I muttered a quiet "thank you" as I turned away only to have her start SCREECHING in a loud, penetrating voice "Thank you! Thank you! Thank you!" Over and over again, clearly mocking me in such a horrible way, making me look and feel like a complete fool in front of the other customers and people she worked with.
Lord only know what she would have said once I left.
I truly felt humiliated and embarrassed, not to mention furious. I'm sorry but how dare she talk to anyone in such a way? I had done nothing wrong. She was in a foul mood and took it out on me and an elderly lady for no good reason - and who knows how many other customers had to deal with her rudeness?
If you go to the store that I work in and talk to ANY of my regular customers, each and every one of them will tell you the same thing. That I'm the loveliest, chattiest person in the world. I can happily talk for all of England and I'm friendly to everyone, without a doubt and I could never, ever be so rude to someone like that. As a matter of fact, if I had even dared to mock a customer like that behind their back, I would have gotten into far more trouble than imaginable.
I believe customer service truly matters. It's been drilled into my brain ever since I started working in my store, it's the most important thing without a doubt.
So when I go to other stores, I don't expect to be talked to in such a way. It was vile, disgusting and childish behaviour - a grown woman should not ever talk or act like that towards people!
In my opinion she saw that I was young and assumed I was being rude, not that I was actually quite scared of her aggressive behaviour - considering that she seemed about to fly off the handle any second. So she decided that she could talk to me however she liked and that nothing would happen.
I did nothing to be talked to in such a manner and I want something to be done about this!
No person should be treated the way I was today, or how that lady was treated. Ridiculous and despicable behaviour.
this is a shop i am in daily, they sell all sorts of things just for a pound, i buy all my toiletries and cleaning things out of here.totally fantastic and most of the staff very helpfull, its very busy all he time showing how populaar this shop is xxxx
What you see is what you get.Cheap and as long as you know the goods will not last for ever.Although some tools bought have stood up very well.Easy to buy stuff you don't really need because it is cheep but it is cheep because the quality is lacking.
can take a long time to be served but they are not M & S.
Despite the above I often find great bargains.
Shame you cant order online - shop can get very packed and there is more products than actual any where to walk! Alot of the time i see shop lifters and point them out to staff but they seem uniterested in doing anything. Returning items that you have bought because you have used them at home and they broke can be a task... I bought a very very large mug that had a rather thin handle when my hubby had a hot drink the handle came away from the mug and hot tea ended up all over him, but pound land on returning tried to replace with a small mug! i said my hubby wants a large! she said fathers dad is over and there all in the warehouse..after complaining she gave me my money back.. So expect poor quality items and poor customer service.
Normally buy toiletries as they sell top brand at a lot less. Sometimes find a bargain.
What's not too like here? I love the place, it's a right little gold mine for all sorts of things, you name it, they have it, for ....... yep, £1! Despite what you might think they do sell branded goods, my latest bargain, 4 Duracell hp7 batteries for £1. You will find that some of the cheap branded items aren't the same size as you would get in say Tesco but they are still cheaper, like Toblerone.
I returned a pack of car headlamp bulbs with the receipt that it were
obviously faulty without opening the blister pack,and was told to find another one.....but it was the last one so when i said this to the assistant she said "NO REFUNDS ALLOWED SO PICK SOMETHING TO REPLACE IT"...i said i didnt want anything else, but in front of other customers she said it was company policy,so i had no choice...I complained again and a young man eventually appeared and gave me my pound back...what company argues over a pound...SO MUCH FOR CUSTOMER SERVICE...
These guys are cheaper for bugin things like folders, envelopes etc... than some wholesalers and definitely much more then WHSMITHS.
Smiths were selling an expanding pocket folder for £5 and I got a similar one for just £1!!
It's funny sometimes you hear people having conversations like is it really £1.00 yes it certainly is in this time of austerity and people being hard pushed, it pays to shop around and this is the place to start, they have so many great items both in foods and hardware goods, in fact you could get half your weekly shop here and make great savings, just take care to look at item and think of price outside, as some of the items are as expensive if not more so.
Don't ask how Poundland can do what they do for the price, ask how everybody else gets away with charging two or three times as much for the same products.
Okay, so there's some stuff you wouldn't buy (but obviously somebody does) but I always come out having bought more than I expected.
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