I ordered some speakers for my computer and a Bluetooth device. At 5 pm on the day of delivery I phoned the help line and there is no one to speak to to trace an order.
I called the sales line as there was no other option. I got through to a lovely girl who refunded my postage cost and said the goods would be with me the following day.
She saved the day but thee was no way of getting through to her any other way so the whole thing is a mess.
We bought a toshiba laptop from them 2 years ago. We've been paying for insurance. Over a month ago, we had issues with the battery not holding charge. At first we thought it had to do with a damaged battery charger. So we called Currys and they said they would send us a new charger. They sent us wrong chargers three times, even though we specified the model and the number of pins etc. Three times - over a span of 3 weeks! However, this didn't seem to work. So we took the laptop to the local store. They said it was probably hard-drive damage caused by the laptop being accidently dropped. We received a text a week later saying that the laptop was ready for collection at our local store. We went to get it, and they said it wasn't there. And no one knew anything about it. So we made some calls to the place where they repaired it, and they said it was a text that was accidentally sent to us. A week later, we receive a call from one of the guys from Currys saying we could collect our laptop from the store. We went there again, and they didn't know anything about our laptop. After repeatedly calling them for days, they said we could get the laptop on Wednesday. My wife went this afternoon to get it, and again the laptop wasn't at the store. They said she could come back this evening and confirmed later that the laptop was in. She just called me saying that the data on the laptop was not retrieved, which was the main reason we gave them a storage device and gave it to them. I've lost over one month of important paperwork!
We went into pc world on the meteor centre in derby to purchase 3 laptops for Christmas the first member of staff was polite then he introduced his colleuge who was rude and kept tutting when my father inlaw didn't understand him and what he was trying to we plain he was rude and his attitude was appalling the transaction came to £1000 they refused any discount and even refused to give us a free case for £10!! The didn't even say goodbye cus he mad that we payed in cash!! All I can say is what a joke!!!
it doesn't seem to matter how much in the wrong they are, how rubbish the item they sell is they try their best not to replace it. I have had to take them to court (action on going) because a computer I bought stopped working in less than three months, they tried to fix it by giving instruction over the phone, then I returned it to store. They sent it back not fully working, they tried again by phone, taking remote control of the machine, the insotre tech guys failed so sent it away again. At which point i said I had given them enough chances to repair it. The manager said 'tough' he was sending it away and I could just wait for it to come back again. They said the same on the phone and by email. Their social media guys confirmed their position in a public post on Facebook. They refused independant pre-claim mediation we are now in the court process
Two bad experiences in the same weekend with PC World and Currys!
First of all, I processed a 'pay and collect' order on Friday which should've been at my local store on the Saturday.....
Come Tuesday and still no sign of it. Order cancelled.
Then another item that I ordered with a VALID promo code was marked as 'despatched' on Monday, then two days later(today) I've been told that my order was declined as the promo code didn't match the email that I used to process the order.
YEA ERM HELLOOOO YOU WERE QUICK ENOUGH TO TAKE THE MONEY FROM MY BANK?!!!
Never will I be using Currys or PC World again.
I will laugh heartily when I hear on the news during the next 12 months that the company has been dissolved.
And THAT was a long time ago.
Now their stores are really sparsely stocked with expensive glamour products and no actual useful computer things. Trying to find something as simple as a VGA cable was impossible and when we finally found a member of staff who could help (as they were all spending their time having a leisurely chat in a big group) half of them didn't get what we were actually after and told us to try Maplins.
I am amazed they haven't gone under in this climate, they've got really bad. I have fond memories of 10 years ago or so when PC world was like a treasure trove of awesome computer parts, games, cables and software. Now its just a few apple products and some very expensive mouse mats.
Where to begin? PC World sold us Tower which has just died. The thing was reincarnated more times than Dr Who in its lifetime. Unfortunately, the guys at Know How couldn't quite get the thing to ever work properly. We dutifully paid the monthly maintenance fee but gave up when they refused to scrap the tower and give us a voucher refund. Despite assurances that Know How use grade A bits in their repairs a once over from a friendly computer technician gave another view. How they stay in business is a mystery.
On the 28/09/2013 I gave my PC to get it repaired and guess what I still haven't got it beck, every week they kept saying "it will be done the next week" every week they said the same sentence over and over again. Something needs to be done about it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Ordered the xbox one console from PCWorld.
Got a text from DPD saying delivery will be on Friday 22nd of Nov. I waited in all day on Friday and used the tracking system to see that it took a WHOLE DAY to move from Nottingham to Birmingham hub 3, there goes my Friday delivery! Now when I emailed them I got the auto response that my parcel will be delivered on the Monday 25th with a further email to confirm the one hour window, going by the previous reviews on this service, I will not be building my hopes up, for this to arrive either.
Why are PCWorld using this courier service, why not let us choose our own courier services? I will not be buying online from PCWorld again until I have the option of removing the DPD service.
Arnoldas Minalga found this review useful
Ordered an iPad Air online and receipted a damage one after nearly 10 days (very slow delivery). Did came to 2 of their stores but no one sorted it out for me. Then i had to make very long waiting call to their line, they did arrange me a collection but fail again, I had been waiting for the whole day to some one come and get it but no one came!!! Call again and wait wait again... Real pain!!! So So So stupid company. Never come back again. I'm from Vietnam, customer services in my country generally are so weak, but still way better than this f*ucking stupid one!
Dell Computer purchased 2010 with Whatever Happens cover
Friday 14th Oct - called to request repair - computer saying that hard drive was about to fail.
Told repairs in the home were no longer done – which we had never been informed about though this was the main reason for getting the maintenance contract
Told pickup from home Monday 17th return Monday 24th October 2013 - replacement hard drive and copying all old drive info to new drive
Pick-up couriers called us from 3 miles away as they could not find us and we had to talk them in road by road.
RETURN DID NOT HAPPEN.
Neither the phone system nor the web site recognised our repair reference number
Tuesday 22nd Oct – phoned again.
Told that nothing had been done as we had not filled in the Data Protection questionnaire or supplied any memory to copy the drive info on to as they cannot just copy straight from old drive to new one ( WE HAD NOT BEEN TOLD ANYTHING ABOUT THIS IN THE FIRST PHONE CALL)
Went to the Basingstoke shop that evening , started to fill in the form etc . The chap there (Wayne) then called the repair people to be told it would take another 2 weeks for the copying which we felt was too long so we cancelled the copying part and were told the repair would be complete in a couple of days and the old hard drive would be returned with the pc so we could have it copied over at the shop ( only takes 1 day) and we would be contacted by the weekend.
Saturday 26th Oct
Called again as we had heard nothing and were told that the repair was done and it was just awaiting final QC approval and would be with us Friday 1st Nov
RETURN DID NOT HAPPEN.
Saturday 2nd Nov
Called again and was told that it was at the hub just waiting to be delivered but the depot had removed the 1st Nov delivery date for some reason and left it blank.
Registered a complaint with customer services Ref No CC2111216
Delivery of PC & old drive on Wednesday 6th was assured.
RETURN DID NOT HAPPEN.
Thursday 7th Nov
Called again and was told that the repair HAD NOT BEEN DONE as they were waiting for a new motherboard, which was where the problem was , but they were having problems sourcing one.
Asked to call again next Monday 11th Nov and if repair had not been completed a ‘right-off investigation ’ would be initiated. After 72 hours we would be contacted re PC World vouchers to replace the unrepairable PC.
Told we would only be able to have the hard drive back – not the whole PC - even though it has extra drive added by us and is our property.
Was also told that it would be possible to have cash instead of vouchers if we did not wish to buy another PC from PC World.
A lady called to say that the PC was repaired now and would be delivered to us on Wednesday 13th.
Computer delivered………….at last !!!!!
A new drive appears to have been fitted although there was no paperwork at all with the pc
Front cover brokrn/missing from one disc drive
NO OLD HARD DRIVE although we had been assured on several occasions that it would be returned with the pc so that we could copy the information from it to the new drive at the Basingstoke shop.
Called at 7.00 pm and spoke to Steven, who said there was nothing in the notes about returning the old hard drive!
He said he would look into it and call me back in 10 minutes – HE NEVER CALLED BACK
We will see what happens next, although I will guess NOTHING
After a recent purchase of a camera from PC World, I required a lead connecting my computer to this item. A direct lead into the camera was not available but, a unit that takes various memories including mine was offered. This unit also came with a separate lead to plug then into the computer and itself.
The next day I returned and told one of the shop floor operatives that it was not working and the plug into the memory holder seemed not to go far-enough in.
After minimal examination he loudly stated ‘The pins have been bent ’. I waited by the front of the camera set up as he went to someone sitting the other side of the pathway near phone sales to examine it.
In a very loud voice so that I could hear, the other worker shouted more than once, ‘his bent the pins’, ‘the pins have been bent’.
When the first operative came back I made it clear that I do know how to put in a plug.
He decided, in a huff, to just dump it on the problem solving sections table and then flounced off. On request by me it was tested to replace without argument.
This other one did not work and I went back, learning my lesson, by bypassing their shop floor and knowing that the item must be faulty, I removed the last one from the peg, (there were only three when the first was purchased) then had my one tested. This did not work.
I handed the un-opened third item to be tested. It was opened and tested by the staff only, and did not work.
I have no problem with a poor batch but do not favour personnel who no not of what they talk and do it loudly, ignorantly to a customer and across the shop floor.
As more than one person had been involved, I would state that they have personnel problem in that area. Having recently purchased a new computer and accessories from another source, I can only compare the returning of a faulty accessory with the customer service provided by them and PC World.
They gave full attention and were explanatory plus willing to listen and let me prove my point. I think this letter shows PC Worlds skills.
Last month I had purchased a laptop for £499 purely based on the offer that you would get £100 cashback. For the past two weeks I have been repeatedly chasing this up with Customer Services, over the phone and in store without any results whatsoever. First I was promised that someone would send the voucher code via email to me. Seven days later still nothing. Called back again, was told that there wasn't even any records of me speaking to someone before and was promised that someone would call me back within the next three days. Four days passed, no calls or missed calls or emails. I call again, same story basically, was again promised that this person would follow it up with the first person and would arrange a call back within the next 48 hours. Needless to say, I am still waiting for that call back. I have not come across a worse Customer Service. Don't advertise £100 cashback if afterwards you are making it impossible to claim. Very very disappointed.
Michael Cox found this review useful
I purchased a Samsung smart TV from PC World on 18/3/13. In August it developed a fault. I was advised by PC World that they do not deal with Samsung TV's and I needed to go to Samsung. I did and after taking two days off work (one for engineer to tell me the TV was faulty and one for repair) I again had my TV in working order. Less than 2 months later it has developed what appeared to be the same fault. I contacted Samsung for a replacement due to length of time we have had TV and was told its not their plicy to replace they only repair and when I complained they referred me back to PC World. After complaining to someone in the "know how" dept I was passed to customer services. The lady told me she sympathised with me and told me that the only thing I could do is get a Samsung engineer out to confirm the TV is faulty and then they will consider a replacement. What a load of bxxxxxxs that turned out to be! I arranged for the engineer to come out (taking another day off) and was told the screen needed replacing. I went back to PC World to be told, rather rudely, catagorically that they do not replace faulty products and as I had not paid for a full warranty with them it was nothing to do with them. he also told me that the woman in customer services had not said what i was saying she had said because he could see from her notes what had been said. I asked if he had listened to a recording of the call or had been listening in on the call and when he said no I told him therefore he should not be calling me a liar! I asked to be passed back to the woman I spoke to in customer services to be told they would email her to ask her to call me. After hearing nothing for 3 working days I rang them again. I was told again that they would not replace the TV and they could not do anything further. I argued that it was something to do with them as they were the ones that had taken my money!! The man told me that I was unable to speak to the woman in customer services as she was now on long term sick (probably from having to treat customers so badly!) The conversation escallated into an argument and I ended up putting the phone down. I am now sitting here fuming and resorting to vent my frustration on here as I have no TV to watch and no resolution from PC World. DO NOT GIVE THESE PEOPLE YOUR HARD EARNED CASH AS YOU WILL GET NOTHING IN RETURN I am now considering taking the matter further as I believe the TV was not sold fit for purpose!!
I ordered a pc online. Went to store to collect. It was not there! Manager unhelpful and said he had no responsibility to sort it out by selling display item, delivering the ordered pc when ready..etc... I complained by email to customer services by email 3 times and phone twice. After no response for 5 weeks I finally got hold of someone after listening to music for a long time. only offer £25 compensation. Basically pc world has no customer service and seemingly a deliberate policy of ignoring complaints and not providing any phone numbers to speak to local stores. Just go somewhere else.
WORST company ever to have the misfortune to do business with, I am not a complainer, i have my own business and understand customer service and how to deal with faulty/damaged goods and give customer satisfaction. Curries PC world / knowhow DO NOT TRY TO HELP AND WILL GIVE YOU ANY EXCUSE NOT TO EXCHANGE FAULTY GOODS OR GIVE REFUNDS which they would be legally bound to do but because they are a big company they will try everything to flout the rules and FOB YOU OFF with BULL%%IT. NEVER EVER BUY ANYTHING FROM THESE SCAMMERS better (and cheaper) to buy online and you will have better back up from manufacturers / websites returns policy /guarantee. OR just ask your local retailer to match PC world price for same item and then at least you can talk directly with the shop owner / manager if you have any issues. Curries PC world / Knowhow hide behind their central call centre and visits to their store are fruitless.
You have been WARNED...it's your MONEY...don't be SCAMMED by these fraudsters..buy ELSEWHERE
Arnoldas Minalga found this review useful
PC under full guarantee. Took over 3 weeks before I heard anything. Rang their call centre - very unhelpful is putting it mildly. Even refused to give me the local branch phone number as "they don't give out the phone number because the branch can't cope with customers and phone calls!" Finally got a text to say it was ready today - went to the branch. They've no idea where it is but said that it was due to be delivered today - so that means it wasn't there when I called because the van hadn't been yet! Went home, got another voicemail - it's not "on the van" and they can't find it - I am absolutely furious! Never EVER but anything from this store!!!!
I bought my girlfriend a laptop for christmas last year from PC world and took out the "Premium whatever happens" care plan with a 3 year contract
Unknown to us at the time was her bedroom roof had a leak. Of course, due to us being unaware of the leak and bad luck playing a major part in this, the laptop got wet. The keyboard stopped working properly so I thought "no problem, it's insured". I took it right into PC world the next day, they said it would take up to two weeks.
Two weeks later they ring me and say they have assessed the laptop and it may take up to another two weeks to sort but they can send a temporary laptop as a replacement. I agree to this. The laptop took over a week to arrive and when it did it was completely useless for my girlfriend. It had no USB ports nor built-in wifi and due to neither of us having a router with an ethernet port it was a pointless venture.
I finally get a call from PC world saying they've found the defect and have sorted it and the laptop will be ready for collection in 48 hours
After I get the laptop and try it out the issue still persists and everything on the laptop is exactly the same as before I took it in. It doesn't even look like they've touched it as the bios and windows passwords are still intact and nothing has been changed
I took it right back into the shop and showed them the problem in person, explained I'd just got it back after a month and they haven't sorted it. At this point the "customer service" rep suggest I buy a cheap USB keyboard. I got mad at this point and demanded to see the manager
Manager came out, little balding guy, sarcastic as anything but I explained to him the situation. He said the "engineers" did look at it but due to it getting wet it was deemed negligence on my part and it isn't covered. Why they didn't tell me this over the phone and why it took four weeks to come to this conclusion? I have no idea
I cancelled the insurance there and then, but even this had conflict. The sales person was trying his hardest to get me to buy the slightly cheaper "whatever happens" insurance. I ignored all this rubbish and as soon as it was cancelled, I was out of there
I've been paying £12/month since December and my girlfriend hasn't even had her laptop for the last month. So there you have it ladies and gentlemen. PC world - Whatever happens
I bought a dvd combi, on 23 AUGUST 2013, less than 6 weeks ago. dvd does not work. returned to store, expecting exchange at the least. NOPE, they will only send it off for repair. It is company policy. going to take at least two weeks before we get it back..
This is a really bad faulty goods policy. Buy elsewhere , Argos would have exchanged it straight away.
I had a problem with my wifi on my macbook, it wasn't wide enough as the other devices.
Between each staff member I spoke with, each was helpful recommending various products and their benefits.
I got pointed to a the macbook guy, as it was a complicated one and he spent time googling to ensure the product I was advised would definitely work. But it didn't work at home so he asked me to bring it in and got it working for me, I'm using it now!
I really can't fault that kind of service. I just spent £20 and they spent about 2 hours with me. That's value!
Went to buy a present for my wife and was sold a rentsmart agreement as it was the best thing for me apparently- according to the salesman. Foolishly I trusted him and when faced with pages of small print I was told it was all normal jargon and to make up that I had a business as it was common practice to do so to get this finance. I signed the forms and now find I am paying £2,600 for items costing just over £600. Furthermore it is a 4 year agreement that I cannot get out of. The forms were very very complicated and, by trusting the salesman I am now lumbered with this. As if that wasn't enough, I don't even own the goods at the end if the 4 years- I am only hiring them and will need to make a final (unknown) payment to keep the goods. I know I should have read the paperwork and tried harder to understand it, but on complaining to the ombudsman, apparently pc world do not have to recommend the best finance for me as they aren't financial advisors!!! So they can sell what finance they like to you and get away with it. I don't know how they sleep at night.
Contacted the CEO after having problems with their own brand laptop. Basically it's a poorly made, cheap laptop that I only bought because the one I wanted wasn't available despite it saying it was online and etc. (Later found out this is one of their famous scams called bait and switch - google it) anyway, CEO hand passed it to some useless little assistant in the "executive team" who didn't have any idea about the sales of goods act but liked to keep mentioning it.
The fault with these idiots is the management. Embarrassingly enough they now have a super bad reputation thanks to the way they treat their customers.
They need us, not the other way around. Make them remember that. DO NOT BUY A THING FROM THEM.
Michael Cox found this review useful
I have been given absolutely terrible customer service from PC world in Selly Oak. I ordered a laptop from them, was told 4 different collection days, each day to go in and be told it hadn't come and to come later on the night, at which I would then be told again that it wasn't ready for collection, I was told on numerous occasions that I would be contacted and updated about my order, which I was not, eventually when it arrived at the store I was not contacted and had to make a fifth trip to the store to find out if my laptop was available, I also handed my old laptop in for a data transfer which I was told would be done by a certain date, PC world held on to my laptop for 4 days before they even started the data transfer, which again I was told on several occasions would be completed by a certain time/date, again was not completed, they acted like they were not bothered about completing the job any time soon, I then gave my old laptop in for repairs and when finally able to collect the laptop staff at PC world tried to convince me that I had not provided them with a charger/laptop bag amongst other accessories and I had to complain for over an hour in the store before they decided to check whether they did have my belongings, which they did. I am very disappointed with the standard of customer service that I had been given, as I also work in customer service I am aware of the standards that employees should work too, and the standard of the staff at this store was far below acceptable.
Been into two local stores recently looking to buy an internal hard disk drive for my laptop. Went into first, found the specific manufacturer & model I'd decided on after researching online, but not the size I was after. Showed the box to a member of shop staff and asked "have you got these in 1 terabyte?". I was told somewhat abruptly that they were "right in front of me", pointing over to a shelf. So over I went - but the ones he pointed to were not just a different model, they were external drives, not internal. Oh and none of them were 1 terabyte.
Nevermind. There was another branch not far away. So I found the same box in that store - same model but different capacity. "Have you got any of these in 1TB"? Yes, she answered, they've got them in 1TB, 2TB 4TB... umm no, this model only goes up to 1TB? Oh in that case, she answered, if it's not on the shelf then they don't have them.
Really, I'd expect staff in a specialist store of any kind to have some knowledge of what they're selling.
I visited PC World in Purley Way, Croydon today to purchase a printer. They did not have the printer I wanted in store and recommened another to me, stating it had the same capabilities. I agreed to purchase this, but they had none in stock. An alternative was offered, and I was advised the only difference was that it did not have an ethernet connection. Again, this was not a problem.
I purchased the said product and took it to my work to have it connected, all fine, went to test it and realised the sales person had made a false claim. The product was not identifcal and did not offer double-sided printing. Having checked my legal rights I understand if a statement made by the sales person is false and it influenced my decision to buy the product this is called misrepresentation and I have a right to not only cancel my contract but also to claim compensation.
I posted my complaint on pc world's facebook page this evening and there is no trace of it.
I intend to visit the store tomorrow to return the product. I have read the reviews on here about how unhelpful staff have been but will pursue this matter until it is resolved to my satification and will post on here the response I receive tomorrow.
I understand most people will only post reviews to complain and never post to say if they have had a good service, so I am going too!
Even though sometimes I have rude people serve me in some stores, I can honestly say I have never had a problem with them! Recently brought an Apple product from them and had the best service ever! We went back a few weeks later to get some other bits and he remembered us! Whenever I have had to take anything back - always have had refunds or exchanges!
I brought an acer v 571 from telford store a week ago, didn't meet my expectations and left me disappointed. tried to return a week later and refused my money back, they ran a diagnostic test which revealed no errors, but it did reveal the laptop has less battery life then was advertised. Store point blank refusing to refund me on the basis that I have opened it and used it. It was actually sold to me as opened on the basis that it has been setup and restore disks have been done, a total lie. quoted sales of goods act, not getting me anywhere, customer service helpline is dreadful and a waste of time. no way of contacting the store directly by telephone either.
On Saturday 31/8/2013 I went to the Bristol Cribbs Causeway store to purchase a pair of Bose Music Monitor speakers. I met the Bose Salesman who was wearing a shirt with the Bose company emblem on it. He was very knowledgeable about the product and spent some time discussing other models. I expressed the view that I could not experience the true sound of the speakers in such a huge building and he agreed. I am very careful when buying from any store that I know what will happen if there was a problem with the product. He assured me if I bought them and there was a problem and I returned the goods I would be given a full refund. Based on this assurance from the employee I took the speakers home to listen to them. I have a sophisticated sound setup which allows me to test the speakers properly. I know opera tracks will show up any problems and sure enough I heard some sibilance which I considered to be unacceptable and therefore the product was not suited for purpose. I took some considerable time to repack the speakers before returning to the store the next day.
On returning to the store I was greeted at the counter by the same Bose salesman who took time to reassure me that a refund would soon be given to me. Instead I was informed by the guy on the Knowhow desk I couldn't return goods that had been opened. I described the fault but from his subsequent attitude and demeanor it was obvious he didn't believe me. To be honest I had packed the item so well he asked me if I had even opened the box. At this stage I could have told a white lie and under the shop's policy on Returns I would have had the full refund. However I was happy to pursue my "faulty goods" claim. At this point the Bose assistant took me to one side to apologise for their intransigent attitude and said he would speak to James a department manager who would smooth the refund transaction for me. By now the first assistant had removed the packaging and had plugged the speakers into a laptop at the KnowHow desk. I watched as he played some music at a very low volume before informing me the speakers were fine. I replied they are faulty and I want a full refund. For the next hour I had to endure a cross examination worthy of a police interrogation. I kept repeating the goods are faulty and I want a full refund. I told them their so called tests did not use the audiophile equipment/software I had at
home. I was offered to have the money put on a gift card but when I refused this I was told spitefully I could have a refund less ten per cent for repackaging costs. When I had entered the store the packaging was so good they didn't think I had even opened the box. They had damaged the original packaging!!!!!
By now I felt besieged by all the extra staff who were determined I was wrong in my assertion the goods were faulty.
Surely some flexibility towards a faithful customer would be adopted by the Manager of the store. If anything her stoney face told me she was also out to prove the speakers were of merchantable quality. The Bose sales guy decided to make a suggestion " I will take the speakers out the back to test them. The Manager and James leap at the chance to accompany him. However, I (the complainant) am not invited as an impartial witness. I instantly lose faith in the whole set up.
After a protracted amount of time the whole group return triumphantly announcing "The speakers are fine". The smug faces reveal how desparate they are to prove their customer wrong. I know what I heard when I tested the speakers over several hours and I insist the speakers are faulty. It has now become a battle of wills.
At this point I am left alone at the desk and I try to give some friendly advice to an adjacent customer who is distressed because some vital files have been wiped from her hard drive. I explained there was a piece of excellent free software called Recuva which would be capable of recovering the precious data.
Now the Manager reappears and requests I leave the store. When I question why this should happen she elevates the threat by stating she will call the police so I can be escorted from the store.
If you are assured by a PC World employee "If you have a problem and you return it to the store for a full refund" DON'T BELIEVE THEM They are only interested in hitting sales targets at your expense.
I am a volunteer for Age UK and I teach pensioners how to enjoy and use computers. If I thought my experience of returning goods to PC World was going to be replicated when my elderly pupils returned their faulty goods I would not want them to go anywhere near the PC World Currys stores.
The present situation is they have the speakers at the store together with my original receipt.
Emails are not really answered or when answered, i.e. after a long time waiting,
the customer usually gets fobbed off.
Phoning PC World doesn't get you anywhere either.
A week after the purchase I could not change my Asus Transformer for an iPad.
(The iPad was even more expensive!)
Never ever will I buy from this shoddy company again.
Even ! Star is far to generous! (Unfortunately obligatory).
Well I must say the title No How is about Right for the service dept as they have No idea Of How to deal with a customer or tell the truth about a repair.
I took My Computer in last saturday as I had a Problem paid my £50 and also paid £40 for anti Virus under there recomedation and was told computer would be ready that afternoon.
I then receieved a call to say it would be Sunday Morning to collect from store and what documents would I like saved.
Somebody was telling Porky Pies as My wife goes and picks up the tower unit and I plug it in guess what Nothing had been done .
Take it back to store yes we will look at it and get back to you Monday Come afternoon Nothing so I have to ring and guess what the hard Drive is Gone .
WHAT A JOKE NOBODY CAN TELL YOU THE TRUTH .
The service is disgusting as I was told I would receive a call this Morning guess what Nothing .
ALL I CAN SAY IS BUY YOU PC ETC FROM SOMEBODY ELSE AS I WILL BE DOING IN THE FUTURE AND ALSO I WILL BE RECOMMENDING THIS TO OTHER PEOPLE AND BUISNESS.
Josephus found this review useful
Took a laptop in for a simple screen repair - covered by the "Whatever happens" insurance.
After arranging a pick up twice with no attempt made to collect, or contact me about it, I took the laptop in to the local store.
They asked if I had backed everything up - I had - but they offered their special backup service in any case.
2 weeks later, the laptop was ready (slow, but at least fuss free).
On starting the laptop again, it had been wiped. This was just a screen repair. They did not need to touch the hard drive or contents thereof.
Not only that, but the home page of the installed browsers has been changed - with DSG (Dixons Store Group) as the referrer (this makes them money). Some shovelware had been installed - including the awful Bullguard virus checker. This consistently comes last in group tests for anti virus software.
I have now been working all morning to apply update to Windows 7 - they managed to install their shovelware, but not update the system.
It was in perfect working order before I brought it to them and, 3 hours in, I am still applying updates and attempting to identify a networking issue that hasn't ever troubled me before. I suspect it is something to do with the rubbish they install in order to earn more money for DSG and try to get unwitting users to part with more cash for one of their over priced "services" from the clueless "Tech Guys".
Avoid this company. They are a plague.
I am going to trading standards about them. I bought a laptop and its operating system crashed after 4 days. I had to rrestore factory settings. Then 4 months later it went compleatly dead. No bios screen nothing. Dead. I have their premier insurance which means it should have been repaired in 7 days. It is now 19 days and still no laptop. They are refusing to exchange it or refundd me. I asked the head of customer services Amanda Brightmoor if she bought a computer which crashed twice in the first 5 months of owing it would you be satisfied? She replyed no. I then asked the same question to the storer manager where i bought it and recording him admitting he would not be satisfied either. Sales of goods act 1973 states goods should be of satifactiory condition. Fit for purpose for a reasonable amount of time! If by their own admission this is unsatisfactory how can they denie my statutory rights?
Understand what you are buying when you buy from PC World. Understand the RMA process for the product you are purchasing and hopefully you won't go wrong. I bought a nexus 7 and after some issues in the first couple of weeks was told I had to send it back to Holland. After a two week wait I got a dodgy replacement that I also had to send back. When I bought it from PC World I was under the impression I'd be buying from a local shop and would have none of the RMA by mail nonsense that I'd had with other companies, what folly. Rubbish support but it's nice to be able to look at some shiny stuff before you buy. I'll maybe just use them for printers and ink cartridges in the future.
PC world is too expensive new PC gaming - HP Desktop PC core i7-3770, GTX 660, 6Gb RAM, 3Tb HDD with 128Gb SSD, Windows 8 cost £1,300.
Only 2 PC gaming on list not enough gaming.
HP desktop - without SSD just £1,030
PC World is overprice & not good spec & can't configure PC & cheated.
Stay away PC world store, go Amazon or Palicomp or other custom PC.
Palicomp website bit cheaper than PC world, custom build PC core i7-3770k, GTX 660, 8Gb RAM, 3Tb HDD + 128Gb SSD M4, Windows 7 cost £970, big differenece £330 less than PC world gaming desktop. If I choose 1Tb HDD down to £909
Custom build - without SSD just £880, only £150 diffenece.
Palicomp is good & cheap & can configure PC.
I've used Pcworld over the years for the simple reason there are few alternative stores close to where I live. Over these years I've noticed the level of customer service when you need it go from poor and uninformed, to simply atrocious and couldn't-care-less.
Yesterday I went with my daughter who wanted to buy a lightweight laptop as she carries one about a lot. She tried to look at a Macbook Air. It was taped solidly to the counter so one could not gauge its weight. All other laptops were the same or had heavy security weights on them. Displays were very messy, with product specifications usually inadequate up or covered up by clutter. Since they became PCworld/Currys they have got worse and worse it seems to me.
Asking staff if it was possible to see a Macbook Air which was not glued to the counter yielded a simple 'no' Other requests yielded the same answer. So my daughter will certainly not be spending her money with them. As far as is practically possible, I nowadays buy all computer equipment at better prices, from other sources, because a visit to PCworld is a frustrating experience just about every time.
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