Very helpful and courteous staff on the telephone, Part of my order ( online) was out of stock so was given an upgrade at no extra cost to myself . How's that for customer service ! I was told when I rung and queried the item that they did not want to let a customer down. Good old fashion service at its very best .
Thankyou very much Jacques of London .
I bought a dominoes set as a Christmas present and the set came very quickly by courier and the product is of high quality, I have never bought anything from this company, but I would use them again!
Ordered Qoits set late evening and they were delivered next morning on standard delivery. Gift so haven't opened actual box but all looks good and I have no reason to think it won't be exactly as shown. Good quality product.
Excellent quality games and the best service you could wish for
Nicely packaged with cotton bag and ribbons although this made it difficult to inspect the playing cards within the wooden box. The box was scratched and was poorly made with obvious joins in the lid where it should have been one whole piece of wood. Shame as it is a gift for my father in law.
However, it was a quick delivery and as already mentioned nice packaging.
Fun, well produced products. We enjoy ludo.
We bought the games for Christmas so it's a bit too soon to review properly. However, initial indications are all good.
It was a present for someone else and I was unable to examine the badminton set myself. All I can say is the recipient was very pleased with it and said that Jaques are THE people to buy outdoor games from, so I guess that's a good review! Ordered Friday and very efficiently arrived Monday with express delivery. Also very pleased with the £10 off and the 3 for 2 offer which gave us a free racket, and with the money saved we were able to buy a nice bottle of port to top up the present.
I am still waiting for the parcel to be sent to my son. His Birthday was on Monday 25th and I ordered it on the Thursday before. It said something about being shipped in 3 working days it is now 5 working days and no sign of it. Not impressed
I'm really delighted with the bagatelle. It was a bit more expensive than the other online website I looked at but the bagatelle from jacques is of a high quality and exactly as I'd hoped. I was very impressed with the care Hayes took over packaging to ensure the product arrived in perfect condition . There'd were 2,outer cardboard boxes . The product arrived promptly . I am 100% satisfied with my experience if dealing with jacques and would recommend to others with no hesitation.
I bought these fantastic wooden games & chess pieces from this company in London. They have every traditional wooden game you can think of. They have a simple to use web site, products are what you would hope for and more and they arrived within 3 days.
We wanted a good quality set of Dominoes to take over to Germany this Christmas where our daughter and family live. The set we received are excellent quality and we are sure they will be played with for many years to come. The mahogany box is also excellent quality and should keep the dominoes in good condition despite being used by our two lively grandsons. The delivery service we received was also first class. Thank you.
We believe in shopping early for Christmas, so having completed our 2013 presents list, we could not resist the 3 for 2 offer and have already started shopping for 2014. We can't tell you what we have bought as you might one of the lucky recipients, but you will be assured that the quality of the games we have purchased is fantastic, the delivery was amazingly fast, and the presentation of the games first class. The only drawback is that we might be tempted to open the boxes and test run the games ourselves, but we know from experience that they will give years of service, and you would almost certainly not notice!
The new catalogue arrived at the right time for my grandsons birthday. I was able to find a super present for him as well as some Christmas presents for the others ordered online, arrived early, ideal. Winter or summer the products are different and more important to be experienced! Nothing to do with screen based activities. Quality items which promote sharing and participation - just right for Christmas time. Will purchase again for the summer hols.
We ordered a Bagatelle game from Jacques on-line one day and it arrived the next day, even though we had opted for the cheapest, standard delivery option of 2-3 weeks.
The game is very good quality and well made and exactly what we wanted for family games at Christmas.
Have bought a range of games from Jacques of London over the last one-and-a-half years, including a large number recently. The quality of the merchandise is very good. The website is easy to use. And the delivery is prompt. However the packing is relatively flimsy which is silly for products of this calibre and expense. Much more solid, firm, cardboard boxes, with more substantial filler inside in the empty spaces in the boxes, would go a long way to ensuring things like crushed corners on merchandise that comes in cardboard boxes is avoided.
I was lucky enough to order when the 3 for 2 offer was on.. so not only did I bag a bargain I was pleasantly surprised with the very prompt efficient service & then the quality of the actual toys!! Many thanks!
I recently ordered on line from JAQUES LONDON the oldest sports and games manufacturer in the world, a wooden Shove Halfpenny Board for our grandchildren for Christmas, on it's prompt arrival we were disappointed to find the game's box was damaged and it was without the "pennies" !! I telephoned Jaques straight away, and I was treated exceptionally well and within3 days a complete replacement was received by us with a 10% voucher towards further purchase, this time it was complete and in perfect condition. My whole reason for telling you this story is that they also did not want the 1st Shove Halfpenny Board returned, and sugested we donate it to a Nursing home or a Charity!!! Well, how nice of them and what a lovely family firm to offer that as way of accepting responsibilty for a mistake!! In this day and age nobody gives anybody anything and JAQUES have our full admiration and gratitude for their sales skills and professional approach to customers - Thankyou Jaques - a firm to definitely do business with and they instill 100% confidence as a customer!!
I have ordered a comeback tennis for 2 of my granddaughters to share I had one as a child about 55 years ago and loved it. It encouraged a love of Tennis for at least 50 Years until new hip and new knees stopped the enjoyment but I would love to think the girls get as much pleasure through their life as I did.
Ordered a Jaques croquet set for my husband's birthday. Arrived promptly. Beautifully crafted. There was an issue with the size of the bag which was too small for the set of 6. Called customer services and was very impressed by their staff who quickly resolved the issue.
I would definitely recommend to friends/family.
I bought a Jacques chess set as a gift to my boyfriend. I am not in any way an expert on the subject, but I was swept away by their elegant shape and classical posture. They are much more than game pieces: each one deserves to be called a sculpture.
As for my chess addicted boyfriend: he says playing chess never felt better.
To reply as a company, please log in to your business account.