I ordered a Bosch vacuum cleaner form Go - Electrical. Everything was dealt with immedaitely, quickly and most effciently - communication with customers is excellent. I was told about the order, the day and time of the delivery and it was not a whole day hanging around the house, taking time off work.
As the appliance went to the rented flat and the tenant took the delivery, I cannot comment on that. but all the signs are that this too was excellent. I hope the tenant writes a review also.
Thank you very much.
Atrocious customer service; unhelpful phone staff refuse to discuss orders over the phone, insisting upon emails which are not responded to for hours! Even refused to let me speak to a manager when i chased up my email! Ordered and paid for two coffee machines - only one arrived. Do not deal with this company. I will not be doing so again.
RESPONSE TO GO ELECTRICAL COMMENT -
I can appreciate human error; but this does not excuse the behavior of your unhelpful and dismissive phone staff. It would have saved me both time and inconvenience had you simply explained that a mistake had been made and that the rest of my order would follow on the next day. This could have been completed within 5 minutes over the phone. Instead i had to waste my time sending you an email and waiting two hours for a response. Truly a pathetic level of customer service!
Fat, efficient and kept me informed every step of the way.
The whole process was very smooth - I had to contact Go-Electrical with a couple of queries and found the staff very helpful. When the item I purchased turned out to be faulty they replaced it and collected the faulty unit without question.
Apart from the following remarks the service was fine. Like many living in Scotland I suffer from an IV postcode which means a postage surcharge when a courier is used even though I don't live in the Highlands! The distance to my address from Yorkshire is about the same as the distance to Cornwall yet that doesn't incur this charge. The Post Office don't charge extra so why not use them for the odd parcel to Scotland and satisfy more customers.
Very efficient service. Very quick delivery. The original manufacturers box it was delivered in did not have strong enough tape on the base so was not very secure underneath the item could have easily fallen out in transit.
I bought this item last week, it arrived on time, and is very easy to use, the noise level is quiet and the suction is strongly efficient.
Just bought the last remaining Cuisinart large sized Wok from Go Electrical / JW Garrett of Settle
that was received the day after posting, with the delivery time and the name of the DPD driver - Steve!
This is the best designed wok I have ever used and the last one was used everyday for the last 2 years
until I wore the coating out, (still too good to throw away and now relegated to barbecue duty).
It can be used for everything and is the most important item in my kitchen.
The Cuisinart 62632HU 32cm /12 1/2" wok actually measures 34 cm / 13 1/4'' including the lip design.
The 30 cm size of woks are too small in my view and the extra size protects the top of the cooker from
the inevitable mess and over zealous cooking techniques! The cast stainless steel handles are robustly
made to be be one handed for serving onto a plate, or used two handed using the secondary lifting handle.
The construction is thick anodised aluminium with good heat distribution and a non stick "Quan Tanium"
reinforced titanium coating can be used with metal tools, that I use only occasionally.
(The zyliss silicon turner / spatula E71629 that I use is perfect and fits like a glove and is heat resistant to 220c).
The wok shape is just right and has a flat bottom with gradually sloped sides for holding back parts of the stir fry
that might be over cooking. I use it for everything including frying steaks or cooking bacon and eggs without
spattering the top of the cooker with oil or cooking juices.
It comes with a fitted glass lid that adds to its versatility in boiling and steaming, and even jam making.
It is also perfect for deep frying that needs a large surface area for steam to escape - especially cooking chips!
This wok can take the heat needed to cook at high temperatures from the big double ring burners on some of todays cookers.
This Cuisinart wok claims to have a "Lifetime Warranty" and does not specify that "the non stick coating" has less warranty?
Cuisinart UK now only import electrical items from the US range.
I hope Go Electrical / JW Garnett can get them to change their minds or I will have to import them from the US when this one wears out!
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My daughter wanted a food mixer to enable her to process food for her baby daughter. After searching the net found the product she wanted at Go-Electrical. She ordered this with my consent and under my name but incorrectly stated my e-mail account. As I did not receive any confirmation of order or any delivery date I rang customer service and spoke to Kerry Magson who was more than helpful after I told her the situation. Kerry sent all previous notifications issued and confirmed my delivery. Bosch Food mixer delivered, for which my daughter is really pleased and I am also pleased with the price.
Quick delivery and the best price - what more could you ask for.
This was my first purchase from Go Electrical and I would not hesitate to use them again. We got the best price and free delivery within 3 days of ordering. I liked being able to track the delivery driver by the minute and he was bang on time. Fantastic service.
I purchased a Bosch blender after searching the internet for the best price. This had a good discount and so decided to purchase. Product arrived a few days later.... Speedy delivery particularly considering the time of year (approaching Christmas). Appreciated the fact that an email was received on day of delivery to advise me of 1 hour time slot... Great service!
The Dyson AM05 which I purchased was substantially cheaper than any other website or retailer. I was kept informed by email of order progress and it was delivered exactly when it should have been. The carrier was DPD who emailed advising the one hour delivery slot - great service as you don't need to wait in all day. I would highly recommend this Company and will use them again.
Went to this site asit had the best price for the food mixer I wanted. It was then delivered 2days before thry estimated and krpt in touch to make sure that we didn't miss it
I haven't inspected the goods as they were delivered to my mother's but the ordering, payment and delivery went very smoothly with good communication at every stage. I absolutely loved being able to track the delivery on the DPD website which takes all the guesswork out of when to expect the parcel. You can watch your delivery person approach your address using a satellite tracker and don't need to be stuck at home waiting unnecessarily. We all have better things to do
Asked for delivery on a certain date did not arrive. I gave them plenty of notice over a week. Stayed in all day then phoned them to find it had not been sent. Two stars for the price and original service before they cost me a day off work.
The responds is not accurate the request was made on 29 November. This was in responds to their email stating delivery would be the 9th December if that was OK.
My order was easy complete on line and Go-Electrical provided a first call service informing me of the delivery date and time (giving a one hour slot). The delivery arrived at the exact time stipulated for the start of the delivery time. I really can't fault them, absolutely brilliant and I would definitely use them again!
I ordered goods from here and was impressed with the excellent communication from them, from ordering through to delivery. They use a good courier service that contact you with a date and time (1 hr time slot).
The goods purchased arrived in excellent condition and were bought at an amazingly good price will definitely use this supplier again
I thought the website was very easy to use and the rates compared to other companies were very competitive. As soon as I ordered my product I received emails and texts updating me on the status of my order and it was a very speedy delivery with no problems
Will defiantly use go electrical again
Nice friendly people to deal with over the phone. Goods arrived at stated day within a 1 hour time slot. Very good price for item. Would buy from these people again and would recommend.
Hassle free transaction. Super fast delivery and excellent communication regards my delivery. Also great value as it was free delivery (I received it the next day)! I found them very competitive price-wise. Would highly recommend.
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