I was given a Dockers (The Sharper Image) 28" suitcase as a gift for my birthday which was purchased on ebags.com. When I used it the first time, the seam pulled away from the ribbing. This happened during a trip in my car where I had the suitcase in the back seat. I called ebags and they indicated they could not help me because it had been longer than 6 months and because this was a defect, I needed to deal with Olivet International , Inc. I tried to emphasize that a 28" piece of luggage is not something you use every day, but to no avail.
I contacted Olivet and after sending them photos of the tear, they agreed it was a defect and I could ship it back to them. I took it to be mailed to find out it was going to cost me $85 to ship this back to them. I emailed and asked if they could send me a label, as I could purchase a new suit case for that amount of money, and they indicated they could not, according to the warranty card. They would pay to ship it back to me.
Keep in mind, if the luggage was further damaged during shipping to Olivet, I would have to pay to have it reshipped to me and they would not fix it.
As I had the original receipt for the purchase, I noticed the shipping charge was $9.95, which was waived as free shipping when purchased.
I will never deal with this company again and I plan on letting all of my friends and family know what their policy is. It is totally unheard of!!!
I believe a company that does not stand behind their products should not be used. And if they are repairing their luggage when it is returned, how does the purchaser know they are getting something "new".
I am totally disgusted with this company and hope this review is read by any future customers, along with all of the bad reviews that have already been written.
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Fire the head of I.T. at eBags! They'll take your order, and you create an account, but after that you and your account don't exist. When I tried to login, I couldn't, so I tried "forgot my password" - their system then says the email has been sent...but it didn't. Even their own customer service said he sent the email while I was on a chat session - I didn't get it. How can an email address exist in their system, but yet it can't send out an email??? At least the order itself still exists in their system, and they can pull info from the order up, but then can only give tracking info as far as UPS which delivers the order to Michigan, to be processed for customs, and then you have no further info as it then goes to Canada Post. eBags doesn't even appear on the client list for BorderFree - their customs agent. I really hope there's no trouble requiring a return!!!
Horrible horrible HORRIBLE Experience with this company. We ordered new luggage (excited) for a future trip we are going on. Paid extra to have it overnighted and be here on the 9th. Being that we were leaving on the 11th. 9th came and at the end of the day I was starting to worry. So I called their customer service number. They said they were sorry and that the brand who we bought from was backed up. They promised it would be here by the 10th. 10th came and I checked my tracking number that EBAGS gave me was for ANOTHER ORDER IN SC I live in Key west!! so i call again.... they then tell me that "we are so sorry but the brand just told us they are running behind schedule.... we will send it to you right away. I said at this point please cancel my order I will call the brand directly and go through them. I called the brand and ordered another set of luggage directly through them which i received 2 DAYS later. Thinking that this was great, all was good, only to wake up this morning to a CREDIT CARD THAT WAS BILLED BY EBAGS.... for bags never sent or received.... throwing my credit card into a major overdraft (being that was had just ordered the bags through the vendor directly.) I called the bags and they are now telling me I have to wait 3-5 days to get this credit. NEVER NEVER NEVER again ebags... I will tell the world about how poorly you treat customers who spend $1000 with you!!!
I ordered a backpack from eBags for an international trip. The bag was shipped by UPS and not only required a signature, but needed a signature at the time of delivery. I contacted eBags and the sales rep specifically said that they never require this, yet they were obviously misinformed. They asked for a order number then stated "oh yes, this vendor does require a signature, and at the time of delivery." So first, eBags is not actually handing this transaction, and second, this is not an acceptable method of delivery for a BACKPACK, which is a low value, low fraud item. Now I cannot get my package because I am single and work full time. This is not a service, it is a hassle, and eBags does not even have a clue that it is going on.
Purchased a bag, was charged and now I'm being told there is no order and it has to be reviewed to see if I will get my money back. Also blaming Paypal when the payment went through with ease. Never use them again.
I purchased several packing cubes, plus a couple of other items. All seem to be very good quality products but a bit pricey. I later decided to return 2 unused items. Return was a breeze, customer service lady was delightful. A postage-paid return shipping label was emailed to me within minutes of my phone call. Within a few days of shipping the package via FedX, I received an email that my items had been received & my account had been credited. This was my first experience with eBags and I would not hesitate to do business with them again!
Purchased a backpack from this company and delivery was a problem. Called the company to let them know that I had not received my item and FedEx is showing that they were tyring to deliver the item to Northbrook, Il and not Chicago, Il (where I live). Called Ebags and they said they would contact Fedex. Long story short. It took 3 phone calls (one with a very rude customer service representative named 'T') and 2 e-mails to finally get the pacakge delvered. This company is lacking in customer service and proper shipment information on it's website. Had I know that the package didn't require a signature upon delivery I would never have ordered the package. I'm sorry but someone saying to you over and over 'non of our packages requre a signature upon delivery' isn't answering my question of where on your website does it state this.
Poor customer service all around on this one. The bag was of good quality, but won't be ordering from this company again.
"WHAT AN AWFUL COMPANY.. THEY SENT A COMPANY WIDE EMAIL SAYING "ORDER TODAY AND GET YOUR ORDER BY 12/24" - NEEDING A LAST MINUTE ITEM AND NOT WANTING TO GO TO THE MALL, I BIT.. mistake.. now they are telling me that it will not deliver until AFTER 26th --- their customer service only states "ya, we are sorry about that but there is nothing i can do" - I asked for a manager, i was yelled at and told "that wont happen" then darnell hung up on me. i have been calling non stop to try and get a resolve. have been laughed at 3 times and transferred to a managers voicemail who also wont be in until after the holidays. "
I purchased a Nike bagpack and within just 2 months it broke. i called ebags but they refused to do anything and asked me to contact Nike. Nike accepted that this was a defective material and that product was discontinued (I can understand why) but ebags seems to have bought loads of this defective inventory and now are selling it to their customers. anyway, they gave me a voucher for the amount I had paid to ebags for this purchase but it could only be redeemed at Nike.com. typically their products are double the general price on their website so I ended up buying something which I would have never bought otherwise. plus i pay a chunk of money in shipping and taxes which again i would have never paid otherwise.. it was just a waste of money.
this was my first (and last) experience with ebags. they should stop selling outdated, discontinued and defective products
Before there was Amazon, there was ebags- and you can find great travel bags and handbags and backpacks here. Quality and good prices. I got several of my travel bags from ebags, and am happy with what I got.
I have ordered 4 different things from Ebags and have always been thoroughly satisfied. Their selection of purses, suitcases, and backpacks seems endless. Items always arrive when they say they will. I have also been very happy with the quality of items that I've received.
I should probably rephrase this, the bags they offer are just being resold like everyone else does. But the prices are apparently higher. I thought for the differential I'd get a higher quality bag but it ended up being the same thing. In the end, shop around first. The serviec was very good and shipping was pretty quick.
The item would have been great if that was what I ordered. I received the wrong print.
When I contacted ebags with the mistake, they assured me that they were in stock and would get the correct item to me. I was asked to wait at least 24 hours for my "account to go through processing".
I waited 36 hours, then contacted ebags to switch for the correct purse. I was then told that they were out of stock on the purse that I wanted.!!??
I sent a very unhappy email back to customer service. I was told "sorry for the inconvenience and please return the bag in question. Here's a 20% discount" for the next time I shop ebags. That coupon will not be redeemed.
I kept the bag. I'll give it to another daughter on another gift occasion.