On 17 November I ordered a single item online, for which i received a confirmation email with an order number and a statement in red saying 'Your purchase is complete'. When i received nothing by the 29th November i called customer service, which i have since done on two further occasions. On each occasion i was assured an answer back. Nothing since then.
The really worrying thing is that Customer Service say that they cannot access online order details. They couldn't identify the order number, they didn't find my address ( indeed the post code look up table doesn't work) they couldn't find any record of the Visa card I used to purchase the item. On the last occasion, the problem was escalated to the Supervisor ( Rose). I was promised an answer from her, but as previously - nothing!
Frankly I'm surprised that this company is still going. With some pretty slick online operators making ever more progress i doubt they will be around for long.
I purchased a pack of 4 Mat Grips for £9.99. The grips are meant to grip the carpet over which a mat is placed one side of the grip adhering to the mat. They are made of not very hard plastic and the protusions (can't call them spikes) are blunt. They will get close to gripping any of the carpets or rugs that I have tried. They have obviously not been tested by the vendor and I am tempted to conclude that easylife is deliberately selling worthless products.
I tried these guys once, fortunately paying through PayPal so did not have trouble getting a refund. I have tried again as they have stuff I want. Again they have debited my PayPal account immediately and my order now shows "awaiting picking".
Not sure at this stage if this order will work. Will update.
However, do not attempt to purchase from them unless through PayPal / credit card or some other means of getting your money back.
I ordered a set of 'CERAMIC FRYING PANS' (5 piece set # 5253) for £49-99 as shown in Easylife catalogue. What I received from Easylife on the 26 Oct 2012 was a 3 piece set #4812, - same price. I only realised the product was incorrect 3months later when I returned from holiday. However, I started using the pans. Very soon the "ultimate non-stick nano ceramic coating" failed. This is a poor quality product not worth the £4-99 delivery charge! Wish I had read Trustpilot reviews. 'Life' will be much 'easier ' without this sham of a company. ( Reluctantly have to award 1 star!)
I recently purchased goods from Easy Life, however a month later I had not received the order. I phoned them, and the operator located my order and was unable to tell me why the goods hadn't been sent, but assured me they'd be on their way soon as they were all in stock. I received them a further 10 days later.
One of the items that I ordered was an alkaline battery charger for £19.99.The first time that I used it the battery inside it exploded, throwing battery acid all over the product and my table. A foul smell and crackling noise was also coming from the unit. I was able to disconnect the item from the mains, and have moved it to a position of safety. I emailed Easy Life to ask them what I should do with it as I don't believe it is safe to return, or touch any further.
I have not received any response from them, despite emailing both Customer Services and the Support email address and am now furious at both the waste of money and the faulty goods. I will also be contacting Trading Standards. Don't touch this company, their lack of concern for customer safety is scary.
I ordered a step ladder., glow in the dark clock and ceramic pans 23rd February 2013 .Their dispatch email confirmations dated 1st March says track your order here but goes to a blank screen so you cannot track it.
I emailed them 9th March asking where my order was and got no reply.The first i heard they had tried to deliver was when i got a delivery card from Yodel saying tried to deliver 12th March and rang Yodel which is frustrating as the automated phone system does not accept the parcel reference to arrange delivery for 15th March. Via Yodel's website i found out they had supposedly left a delivery card 8th and 11th March which i had never received. I waited in 15th March and rang to be told they were coming that day and at 12 rang again to be told they weren't and could come the next day today Saturday so fortunately they turned up at 10am.
The scratched step ladder security rail fittings do not fit
The clock ticks loudly so will not be used
The ceramic pan handles also do not fit.
Having sent 3 emails with no response and as it would cost a lot to return the goods and call 0871 number i have to put it down to experience and will never use them again
Reading other reviews has prompted me to comment on the appauling service I received from this company. I ordered a watch for Christmas early November, it arrived 4 or 5 days before Christmas without batteries as ordered. When I phoned in December to ask what was happening with my order they told me it was 'lost in the post'.
I wasn't happy with the watch so returned it immediately on 27th December. As of 22/2/13 I have not received a refund, I was given conflicitng information i.e. watch not received and around the same time on the phone they told me they credited my account on 28th January. I queried this at the time as had checked my account and wasn't confident this was accurate information. The person on the phone said 'I don't know how long the bank takes to credit your account', in an unhelpful tone.
Phone calls are pointless and very expensive, I have sent 2 letters and received standard letters in reply with no promise of when I will receive my refund.
Enough said, but this company should not be allowed to continue providing an incompitent service.
In November, or thereabouts, I ordered their magnifying glasses WITH its plastic case for £12.99, as shown in their mini catalogue.
The same items are shown in two other catalogues for the same price, (or £6.99 for the glasses alone)
The glasses arrived without the case..Their answer to my phone query, was that
it was a misprint.. They initially refused to return the difference of £6 plus p&p.
They eventually told me to return the glasses for a refund, which I did, (having obtained their return code).
I am still waiting for the refund . (22 Feb.,2013).
Everybody should submit a written complaint to their local Trading Standards Department to get this Company shut down, because of their dishonest, unacceptable trading behaviour..
Having studied the Easy Life Groups' activities,and listed complaints, it appears that they are more like an incompetent Call Centre, creaming off customers' payments, before passing those orders onto their six subsidiary companies.
Three of those Co's appear genuine, but the other three are Scams.
I feel that the police should be requested to investigate those three premises with immediate effect. QED !
I had a really bad experience with my christmas presents, ordered on 8 December, no info from them whatsover until I chased them on 17 December to find out when I could expect delivery. I was told one of the items I had ordered was not in stock then they said that they would be posting out on 21 December, nothing arrived until 2 January! And the advert had claimed guaranteed delivery if ordered by 17th December. I complained to the ASA, and the magazine that they regularly advertise with. The ASA told me that they had been told that I was an isolated incident - rubbish! I will never order from them again. It took a long time to be sent an email telling me I was getting a refund, call agents just kept fobbing me off with delay tactics. Even when I escalated it to a manager she took my mobile number and did not return my call. Absolutely terrible, never again.
I ordered a selection of items for my husband's birthday at the end of January. These did not arrive and I had no communication from the company. No confirmation of order, no estimated date of delivery, nothing! After much chasing, some of the items turned up on 16th February. I had to cancel the other items. The items appear to be as described. But the customer service is complete rubbish. I do not feel the Telegraph should allow these people to advertise in their paper. I wish I had read these reviews before placing my order as I agree with the reviews and would definitely have learnt a lesson from them.
Originally ordered womens heated gloves along with nasa thermal gloves and socks, only ordered these products because the supplement was with the Sunday Telegraph under the Telegraph solutions banner.
Couldn't order till after the 26th November, even allowing for the 21 days delivery thought they would turn up for Christmas, oh no turned up 2nd week of January, great not ideal.
On opening package nasa products fine, gloves sent mens heated gloves and to add insult to injury no batteries, contacted customer services given rac and returned gloves within stipulated period ( my money 0.5p a minute customer services and return postage).
Nothing acknowledged by company to say they have received product and are dealing with issue, a fortnight ago rang customer services to find out where replacement was told being dispatched end of week, you've guessed it still no gloves, my wife took on the case being the peoples champion in customer complaints and after a lengthy debate on the phone lasting at least half hour and the customer service team, and I use the customer service tag lightly more like customer disservice they admitted that my credit card had been refunded over 2 weeks ago.
No letter, no e-mail, no telephone call, quite frankly shoddy company, shoddy customer service, and why the Telegraph associates itself with this company amazes me.
By the way I ordered these products as my wife is due to climb Kilimanjaro for a cancer charity, on informing the team leader at the customer services of this fact is sympathetic answer was not an apology but and sarcastic '' good luck''.
Goods ordered early December but deliverd after Christmas. The parcel included the wrong goods, which were returned. Easylife have not responded either to mail or e-mail - perhaps they do not make refunds.
Snow boots received in December were not as advertised, but Iused them once in view of weather conditions. None of the four zips would fasten properly, so boots were returned at company's request, along with the receipt for postage. Promises of a refund/ replacement were not kept, and a string of e-mails from me and a letter have been met with stony silence.Having seen the other negative reviews of thiscompany, I am considering involving the County Court and also contacting consumer programmes/ columns. I would advise potential customers to shop elsewhere.
I placed an order in December for a batch of items, all kitchenware for over £100.
I got no confirmation emails as promised.
I emailed them, no reply.
I phoned over several weeks to be told my items had just been posted, however they had replaced my sandwich toaster with a pastry brush, because they had no sandwich toasters. Really? Or is it just because the pastry brush is cheaper to buy? The other websites these people own still showed stock.
The items arrived, eventually, but because they had been packaged so badly one of them was broken. I emailed. No reply. I phoned and was told to return the broken item and they would replace it and my postal charges.
A week after they had it back I phoned again, after all emailing them has proved pointless. At first they claimed they had no had it. Then told me they process returns on a daily basis. Then they told me it can take three weeks. And they will only refund £10, not the actual cost of returning the damaged item. The actual cost was more, because a cast iron pan weighs 7.6 kilos, so cannot be posted for a tenner.
In summary I've had zero communication from them, late delivery, damaged goods and zero customer service.
Save yourself the hassle, do not use these people, under any of their guises, Easy Life, Jean Patrique or Luxury Offers Direct.
on 12th December we ordered 3 items as Xmas presents. They arrived on 7th January. 1 item was incorrect - mens show stretched delivered rather than ladies - and the two foot scrubbers had missung and deformed suction cups so that they would not stick to the shower floor. Customer service was unsympatheic, tedious, delaying and expenseive. We paid postage to return incorrectly shipped goods and foot scrubber issue not yet resolved.
An altogether unsatisfactory mail order shopping experience with a company that we will never deal with again. If only we had read Truspilot's reviews first!
Purchased two (buy one get one free) glow in the dark alarm clocks in November. They are complete and utter rubbish having about as much glow in the dark as blackboard paint, plus one of the clocks was broken. In order to return them you are expected to ring them on a 0871 number to get a code, there is an insidious threat that if you don't have this code they won't accept the return and will charge you to send the goods back to you again. They did eventually email a code to me and I returned the clocks on 5th December asking for a full refund including the extortionate £4.99 p&p costs. I received a letter this week (22nd Jan) dated 3rd Jan - standard letter - telling me that if I am within the money-back guarantee period I will receive a refund within 3/5 working days. No refund received todate and I have no expectation of it arriving any time soon. Don't waste your money on these useless clocks and don't waste your time with such a useless and customer disinterested company as this one. They don't even deserve a one star rating.
Made the mistake of ordering two Glow in the Dark clocks via the Telegraph. They no more glow in the dark than I do and are an absolute con. Have been sending emails wanting to return them since November but can get no response from either Easylife or the Telegraph (as I suspect the Telegraph emails go straight to Easylife). This Company is rubbish and are obviously con artists - as long as there is breath in my body I will never use them again.
I complained about the heated clothes airer about 9 months after purchasing it. One of its drying arms was cold when turned on and another gave me a mild electric shock. They offered me an exchange for the same model but as I'd sent the original one back after finding the on/off switch didn't work I was not prepared to chance it. When I phoned to ask them to collect it - I just want it off my hands - I was told I'd have to speak to a manager who would call me back. Of course, he never did!
ordered on the first of December, Christmas has gone nothing arrived only communication was to say one item was out of stock and they could not obtain further stocks. that was the Saturday before Christmas. This company should be avoided at all cost.NEVER again will one of these Micky mouse companies ruin my Christmas.
Wish i could give it zero stars. Bought a watch that basically discoloured in the sun. It said waterproof to 20 metres, stainless steel, shockproof etc.
I done none of that. I foolishly just wore it in the daytime without the face covered. I even took it off when I washed my hands.
Made many calls to try and sort it out.
Eventually returned it to them as they advised me to and they claim it never arrived. Sent it recorded and they will do nothing about it.
As they say buy cheap buy twice. But certainly do not buy from these people. They say blame the post office I say I should never have to send it back. It's cheapness showed after less than 4 weeks. I have bought better from markets yet this place is advertising in the Times.
Oh and dont forget that the phone number is 5 pence per minute. By the time I had rang them 2 or 3 times and been put on hold then passed around and waited for advice from a supervisor I could have bought a Rolex.
I placed an order on 8th August 2012 for two items offered on sale and received an email confirmation the same day, confirming the items would be delivered within two weeks.
On 17th August, I received a despatch confirmation, but only one item was mentioned. When I asked about the second item, I was told that it was out of stock and that the other item was not one of theirs, so I must have placed the order with a different company!
At the same time, they took the money for that item out of my credit card.
After a lot of emails from me, one of their customer service agents told me that the second item had been despatched and would be with me within two days. A few minutes later a different agent emailed to say the second item was out of stock and I would be credited within 3 working days.
I replied that this was not good enough - they had a contract to delivery my goods and - if those goods did not exist - they had no right to remove funds from my account. I asked for a manager to call me, but no one did. I then used the phone number given by another of your reviewers and called them, only to be told airily that a credit was put onto my account. Needless to say, it has not shown up on my account to date.
What gives this company the right to accept orders, confirm them, give you despatch confirmations, take your money and then claim the items don't exist ?
I wish I'd read the Trust Pilot Reviews before placing an order with them. I will, of course, never do so again and am reporting them to my credit card company.
Whilst a refund was eventually credited for a product that doesn’t meets its claims, the communications path was one of the most tortuous and difficult I have ever experienced – and that includes 25 years as a marketing consultant dealing with hundreds of trade and end user suppliers both in the UK and overseas.
I will not accept their much delayed £5 voucher off a second order because I could not trust this company again and encourage all dissatisfied customers to make their experiences known to Consumer Focus and the media in which Easylife Group advertises. Note - Other trading names include Personal Choice, Reader Offers, RT Direct (Radio Times), Stauer (Heritage) and Jean-Patrique.
If the media realise their brand is being damaged, then perhaps Easylife Group might react positively and show less contempt for their customers
Avoid their premium rate 0871 phone number by using 01795 412010/014/061
Don’t worry that your hear the legally required pre-recorded message advising you are paying a premium rate – as long as you dial this geographic number 01795 you are paying standard geographic call rates, or might be free if included in your call package.
Alternatively write at their postage expense to:
Mr R Wise, CEO
FREEPOST SEA 13494
Easylife Group Ltd
Mr Wise never replied directly to me nor did most his staff to my many communications.
Footnote to Mr Wise and national newspapers – please remember the proven maxim:
A dissatisfied customer tells on average 10 others!
A satisfied customer tells on average 5 others!
I ordered a pair of snow boots in January and received confirmation on 16/01/2012. Since then, the whole affair has gone downhill. I received despatch confirmation on 20/01/2012 and received the shoes (with zips) towards the end of the month and lo and behold, the damn things doesn't stay zipped up. Couldn't walk more than a few steps before the zips unzipped itself. So back to the drawing board....call them up to inform the anomaly and asked for the velcro version and was told to return the unsuitable shoes for a replacement. I couriered the shoes back to them by TNT. After waiting several weeks, I received another despatch confirmation on 20/02/2012 that I am due to receive S.8/EU 41 LADIES SNOW . BOOTS. Obviously, someone at Easylife must think I bisexual so back to the phone I go to complain once again that they have sent me the wrong item... guess what... it's back to the return procedure but this time sent by Royal mail. Anyway, after waiting several weeks again, I received a letter from Susan Clarke confirming the receipt of my return and lo and behold on the 23/03/2012 I receive a parcel from EL but guess what... they send me the wrong size... 9 when it should have been 8. Someone at EasyLife must think that my feet has grown a notch since my initial order. I have now once again contacted them about the mistake and this time I have requested for a full refund..and to ensure that they have no excuse that they haven't receive the return, I have sent it by TNT couriers marked for 9am next day delivery. Hmmmm... I wonder how long I have to wait for my refund.....????? I have also cc a copy of my complaint to my bank and Daily Mail. I hope they stop receiving their brochures for distribution but then... are DM prepare to ignore their business and publish an article about this company???? I wonder......
My experience is as follows and follows a similar pattern to the majority of the reviews found here:
-I saw a full-page, attractive-looking advert in a very respectable UK newspaper, and didn't doubt the company's credentials for a moment.
-I ordered a large number of products for Christmas presents, in plenty of time to allow delivery.
-I received no immediate email/letter notification of receipt of my order, as you do with most normal companies.
-I noticed my money was banked within about 10 days.
-No goods were received shortly afterwards as I expected.
-About 7-10 days later I followed up with emails to customer service- no response.
-I eventually received a letter to say they were out of stock and was given a rough delivery date- for about 2 months after my order was received.
-By chance I saw on the internet, Trust Pilot's complaints/feedback site about this company following a Google search, and realised I was in danger of being ripped off.
-I cancelled my whole order immediately before anything was sent (thankfully) and did it over the phone as emails are just ignored. I got through within about a minute and wasn't put on hold for ages.
-I was polite but firm as I realised they would be used to people losing it with them and knew this approach would more likely to get a result.
-My refund arrived and to be honest I was surprised and delighted it went through.
-I have since bought the products from a different company for a lower price- happy days!
They are the losers as they could have had quite a big order but failed. It taught me a lesson about mail order companies ultimately- Google them thoroughly before ordering.
n.b I would be surprised if they bother to read the feedback, as emails, as they already know how poor they are as a company.
I ordered 'Teethbrite' tooth whitening system from Easylife on 17 January. Despite there being no mention of the item being out of stock it wasn't until seven days later on the 24th January that I received an email saying my item had only now been dispatched and would arrive within five to seven working days. It duly arrived on the 2nd February - so at least here they were true to their word! However this 'speedy' delivery costs £4.99 and many, many other online retailers offer free delivery that arrives in a couple of days only (and guaranteed next day delivery for cheaper than £4.99 in some cases)
However upon opening the item, half of the instructions appeared to be missing, as there was no instructions regarding the actual length of time the gel applied to the supplied mouth trays should be worn for and for how long, one week? two weeks? forever?! The actual mouth trays that were supplied have to be placed in boiling water so they can be softened as you have to take a mould of your teeth/mouth shape. The part of the instructions supplied spoke of the tab attached to the mouth tray which you hold onto to prevent burning your fingers when placing the trays in the boiling water. The trays that were supplied didn't have these tabs.
I duly tried to contact customer service directly from the website explaining this and also my dissatisfaction with my experience due to having to wait a week before the item was sent out, despite there being no notification of the item being out of stock on the website. However, as pointed out before by someone else here, you are physically unable to send your message this way as it says something about unrecognised symbols being used in the message (which wasn't true)
I then emailed this information to the supplied email address and a day later had heard nothing back. After reading further reviews it appears Easylife do NOT respond to emails ever. I have never received a response to this email.
I therefore called the company. If you do ever need to call the company go to the website saynoto0870.com and 'search for alternative number' You will be able to find the normal landline phone number and not have to use the 10p a minute number they supply. Ah, I've just taken pity and looked it up for you- call them on 01795 412 026. At least if you are hanging on for ages it won't be costing you.
(As an aside, before you ever call an 0870/ 0845/ 0871 number and probably others, it is always wise to check out this website as nearly everyone; banks, electricity, gas companies etc have alternative numbers that don't cost 10p a minute.)
Unlike others who have posted here, when I phoned up I wasn't left hanging on the line for ages. I think It was only a couple of minutes. I spoke to a girl called Sam, who to be fair was perfectly pleasant. I explained my problem with the product, and she told me she would send out another one. I asked if I was required to send the first one back, but she told me I didn't need to. She said the item however wasn't in stock (again, no mention of this on the website that day. I had just checked prior to calling) and I think she said would be available on the 6th of February, but I can't be certain. In fact, after reading all the other reviews I was quite certain I would hear nothing again from Easylife. However on the 13th February, I received another email saying my item had been dispatched and it did arrive this morning, the 21st.
Upon opening the package, there was indeed a complete set of instructions, but the mouth trays supplied again didn't have the tabs attached. This isn't the biggest of problems though as I am sure you can use a some kind of utensil to hold them when you put them in the hot water.
Oh, and they also supplied a nice cheap pen 'a gift from easylife.com' and the latest catalogue. Hmmmmm, don't think I will be using them again somehow.
At a push, I am giving Easylife two stars because at least I have got twice as much for my money, plus the young lady 'Sam' I spoke to was quite pleasant on the phone. However, I reserve the right to mark this down to a 'one' if my teeth fall out when I use it. And judging by some other comments left here about the quality of the goods, I am not ruling it out!
From their website:
"Founded over 20 years ago, our values are still the same as they were back then: We're focused on making life easier in all aspects of the business! From practical products at great value to customer service and convenience."
"Quality and convenience drive our business and exeptional customer service is something we consider of equal importance. Our dedicated Customer Support Team are always at the other end of a phone call or an email to help you with any queries you may have. It's all in the name - we're here to make your life easy and hassle free."
Please note the spelling mistake in 'exceptional' too.
I can not honestly believe anyone would order from this company a second time. It is probably just as well they supply so many catalogues in all the Sunday papers as they must rely on first time customers ALWAYS.
I also can not believe that in this day and age and especially in this current economic climate that a company can carry out its business in this fashion. It is like they genuinely do not care. If anyone from Easylife bothers to read this and is even remotely interested, I would suggest you take a look at the way Amazon conducts its business for some tips.
APPALLING COMPANY VERGING ON, IF NOT ACTUALLY, FRAUDULENT. Bought some snow boots. Shoddy, not fit for purpose, leaked badly on first wearing. Have been trying for past fortnight to get satisfactory response, but continually fobbed off. Now faced with 2 choices. As they refuse to send pre-paid return label or similar (as their returns policy implies and other internet companies do as a matter of course), I will have to pay return postage. But experience of many others suggests even then may well not get my money back (e.g. if they insist goods did not arrive). Or just give up. IN ANY CASE WILL MAKE A FORMAL COMPLAINT – WHAT HAVE OTHERS DONE?
Simply the worst online shopping experience I have ever suffered. Ordered goods in December for Christmas. One item was not delivered. When we eventually got through to them at the end of January they said that no short deliveries were notified by the warehouse to the sales office. So if you don't chase them yourself, they never deliver. That is absolutely unacceptable. When they did "allegedly" dispatch the goods, they were supposed to arrive within 5-7 days. But they won't speak to you about it unless you have been waiting at least 10 days. My item was dispatched on 3 February, but here we are on 18 February and still no sign of it. It is "allegedly" with the couriers. They use a courier firm that collects from them on 3 Feb, and have a planned delivery date "by 20 February". What is that all about? I could walk to the depot, pick it up and walk back in an afternoon.
"Will you please call the couriers and ask when they will deliver?" ::: "I am sorry, that is impossible."
"What is impossible?" ::: "For anyone to call the couriers."
"Can I speak to the sales director? Or a supervisor?" ::: "[Without a millisecond's pause for thought] They are all busy."
"Can someone call me back?" ::: "[Lies through her teeth] Yes, of course."
Yes of course they called me back. Er... not. The poorly named "customer service" team are supremely disinterest in servicing, or assisting in any way, their poor customers.
Do not buy anything from this company. Ever.
Returned item for a refund. Easylife are claiming non-receipt, placing the onus (and the cost of the refund) on Royal Mail. The Daily Mirror endorse this company. Need I say more?
4 Car windscreen shields ordered on 10/12/11 for Christmas presents for 2011!
Magnetic All-Season Windscreen Frost Shield - Buy 2 £39.96
UK Tax: (£0.00)
When did I EVENTUALLY receive them.
Week after Christmas ~NO.
First week in January ~NO.
Middle of January ~NO.
End of January~NO.
Saturday 4th FEBRUARY~that's when.
Then because they had to be sent on to the eventual recipients In Lincolnshire and Derbyshire they will hopefully get them by the 10th February.
They do not quickly reply to emails.
When did we get the snow ~ 4th February!
Oh well, at least they will be able to use them in the winter of 2012/2013.
I there for will not be recommending this company to anyone.
I ordered 4 items from these people on 01/12/2011, 2 weeks later I rec'd email sayin that 1 of the items was not in stock, needless to say the items were not delivered in time for christmas. Phone to enquire was told that I had to wait 4 weeks from despatch (note not the statutory 4 weeks from order). Package finally arrived 6.5 weeks from order and guess what? of the 3 items that came, none of them as I ordered, 2 were wrong size and 1 a substitution (an umbrella for a pair of pumps!).
They even had the cheek to be sending me daily emails throughout december advising of their special christmas offers!
The item which they told me was out of stock continued to be advertised (and still is) on their website, and so for that matter are all of the other things which they couldn't send to me.
I am writing this in the hope that others find out about them before they purchase. Easylife have a certain air of respectability about them, I know i've seen their catalogues fall out of newspapers many times, the are the kind of company my mother might have been tempted to use (not any more), but as my title says ths was "MY WORST ONLINE SHOPPING EXPERIENCE EVER". Avoid, Avoid, Avoid.
My father tried to order two striders (walking machines) from this company, they said that his visa card would not work.So myself and my daughter put the two machines on our two separate cards to make it easier.They over charged both our cards by 40e. Only one machine has been delivered and now they have also taken the money out of my fathers visa 14 days later ,and over charged him by 40e.So to date we have been over charged three times for two machines and only received one..About twenty phone calls later still no refunds on the over charge or the extra payment.My father was in tears today n the phone with me as he has been trying to sort this out for over 14 days. HE IS 82 YEARS OLD AND WAS TRYING TO BY A PRESENT FOR SOME ONE.And this company have made his life hell with out the slightest thought .
Ordered product but did not receive. Emailed and was told had been despatched 2 weeks before, but that they would send replacement or refund.
Still no replacement, despite many emails sent and further promises.
Advise as others NOT TO DEAL WITH THIS COMPANY
It's a pity that I had to give this company one star, but no star is not an option! I have just received my second order for the same shoes because the first order was sent with the incorrect product, just received the second order after again a lengthy wait, and to my amazement, it was the same as the first!!!I phoned customer services who informed me that the product that I was requesting was not being made any more, so how come I was not informed of this when I placed the order the first time? Totally incompetent customer services and company!
I placed an online order towards the end of last year and received no notification that my item was out of stock. I sent seven e mails to the company chasing delivery and every single e mail was ignored. Eventually the item was delivered, but too late for the purpose for which it was purchased. I resulted in giving the item as a gift to my Mother at Christmas, but found, upon her opening it, that it was faulty. A further series of e mails to the company and a letter to the Managing Director have resulted in ABSOLUTELY NOTHING!!! I completed the online customer satisfaction survey, detailing how dissatisfied I was, but still no one has bothered to contact me or replace the faulty part. An unbelievable cataclysm of pathetic idiots!! AVOID AT ALL COSTS!!!! LYING THIEVING SCUM SELLING CHEAPLY MANUFACTURED GOODS!
Along with everyone else - delivery promised by Xmas and still nothing received (12 Jan 2012). Emails have not been responded to. My purchases were not major, so I'm not going to waste time pursuing - of course this is exactly what they want. Do not give them your business.
Jacqui found this review useful
Ordered a couple of items before Christmas. Received complete rubbish. This catalogue should carry a warning. Have made a return but going by the terms and conditions they stipulate dont hold out much hope.( I refuse to make a phonecall to facilitate the return of faulty items, is this even legal ? ) I will however do my utmost to ensure that ALL my business and mail contacts do not get caught out by these people and will approach local newsagents to remove their future catalogues from papers if my refund doesnt appear.
Jacqui found this review useful
I too have had the same trouble. I ordered on 16th Dec as on their web site they GUARANTEED delivery for Christmas if ordered before 18th Dec. I still have not received my goods, although the money has been taken out of my account. I have been told by my bank that I have to wait 30 days, then if I don't receive them, they will act. The trouble is that I don't want them now as they were Christmas presents. A woman
I spoke to at Easy Life told me I could not get my money back until I had returned the goods. Catch 22? I have e-mailed 3 times, no reply. I have rung twice and both times got a very curt answer ( where were their friendly staff )? Surely it is illegal to guarantee delivery within 5 working days, when they very obviously don't, as can been seen by very irate customers on this web site. I cannot usually be bothered to make waves as it were, but these presents were for elderly relatives, and they do not understand fraudulent claims on the internet, so I had to go out at the last minute to get them something.
To reply as a company, please log in to your business account.