I work for them so heres the low down on them, and i have worked in several aldi stores and its the same in all of them.
They leave frozen and chilled delivery out in the open for hours while they work it, and when they have finished the delivery they put the defrosted or warm products back into the freezer or chiller.
You don't get all of your breaks, alot of the times you dont get a break, and if you do get a break and the store gets busy they make you sit on the till.
The management talk to you like your a piece of shit, they act friendly to your face but they slag you off behind your back, they have slagged off other staff members to my face and i am just a store assistant so what does that tell you about the people who work there and the company itself.
They dont pay you correctly, when they ask you to stay behind when your shift has finished, call you in early or ask you to come in on your day off, they dont put your extra hours down on the computer, they "forget" to do it so their "prod" looks better, if you ask to see the hours you have done they will try to put it off or they will show you, put your hours on, then when you have gone out of the office they will take the hours off.
When your on the tills you have to work out the change for the customer in your head even though the till can work it out for you, yet they expect your till to be spot on when they cash you up.
They make you work 11 to 15 hour shifts then expect you to start work at 6am the next morning.
The area managers turn a blind eye to all these things, they are not stupid they choose not to do anything about it. and if you go to them with a problem about someone especially if they are management, they wont believe you, they will always take the side of the management.
They are not big on health and safety, and the safety of the staff dont cross the managements minds.
If your injured and you cant work they wont believe you and will slag you off, they dont care for your wellbeing.
They expect you to be in the store 15 mins before your shift starts and to work straight away yet they wont pay you for it, then when you finish your shift at 8PM or 9 pm when the store closes they expect you to clean the store, the tills and staffroom and to be out by 9.15 pm the latest, but if you get out of the store by 9.30 pm they will only pay you till 9pm, the only way they will pay you when you work past 9pm is when you get out of the store by 9.45 or later.
The management expect you to do nothing on your day off, not to have a life and to sit by the phone waiting for them to call you for extra hours, once you get your hours for the week, you like millions of other workers may actually make plans on your days off or when you finish work, and when the management ask you to do extra hours and you say no as you have made plans to do something they will be pissed off with you, they wont see your side of it, so when it comes to working bank holidays which is double pay, they wont put you down to work it and they will make you work all your shifts for the week until the store closes. so if you have a wife, girlfriend or you have someone who relies on you, expect your relationship to suffer,
They put everyone who works in the store apart from the assistant manager and store manager, on a basic hours on their contracts, some are contracted to a minimum of 6 hours, some are on a minimum of 18 hours, so anything you do above this you will be thankful for, so say for example you are contracted to 18 hours and one week they make you work 25 hours, the next week they will give you 11 hours or less and will say as you did 25 hours that week it works out the same, yet the extra hours you do is overtime so how they work out that they can give you less hours thats on your contract i dont know.
when you are on the till you have to scan the products really fast as they monitor your speed and you have to hit speed targets which have been set, i once was serving a customer who only has the use of one arm, she didnt buy too much for herself so i thought i would pack the shopping for her, but when i did this and she walked off a member of management told me off, this person said i should't have done that, even when i explained that the customer only had the use of one arm this didnt make a difference, so if your disabled or old and you struggle to put the shopping into your trolly fast enough or struggle to put your shopping into your shopping bag, bottom line is aldi dont care
I shop weekly at this branch doing about half my weekly shop,generally spending around fifty quid.
I tend to buy the items on special offer and I certainly do not go for the sunny disposition of its female staff. (hatchet faced streaks of misery would not be exaggeration.)
Today (Easter monday morning) was especially bad
Generally I find that the checkout girls, (not lads ), are some of the most sullen, rude unhelpful people I've met and wonder if Aldi seek them out.
Whatever, I think about Tesco, I believe that the staff training in our local tesco branch is somethinjg that the Aldi management could look at and take a leaf from
Rick Archer found this review useful
We shop in this store weekly and can only say that we have always had excellent service and if what we want is not out staff will check the warehouse for us...It's great to have smiling happy workers greet you at the tills...recently Senita and today Kim were the ones to put my items through the checkout and both were very pleasant and cheerful.
I certainly hope the staff at Aldi get to hear when they are praised as they get enough grumpy customers through their tills if some of these reviews are anything to go by...Thumbs up to the Wickford staff...everyone of you are stars as far as my family are concerned :-)
Called at the Bridlington Aldi twenty mins before closing time,only to be nearly mowed down by the huge floor polisher being pushed up and down the aisles (what happened to health and safety ,not a bollard in sight.Was walking down the next aisle and all the lights turned down so couldnt continue shopping,although still twenty mins before the shop was due to close.I mentioned this to the manageress .Her reply was if I didnt like it go to Morrisons and pay more.!!!!I will be contacting head office but if all their staff is this rude dont expect much response. Needless to say I will be shopping at Morrisons where I will be treated with some courtesy,and not take the risk of serious injury just because the staff cannot wait to shut up shop and go home.
So I waiting at checkout the guy then says checkout closed so I go wait at another he then says to a person just bout to join behind me to come down. If I treated customers like they do I would be straight out the door , but then the company where I work has high expectations and good managers ect. They lose a good customer and I'm sure there be many more. Tesco here I come
At the East Grinstead store I returned an obviously badly made faulty item within the 1 year warranty period, I was lied to by the cashier and told that all the warranties are only 60 days . I argued with them and when I left the store an employee followed me out to the car park, and when I tried to ignore him and tried to leave he attacked and damaged my car! He then denied it, AND banned me from the store... yet I was in the right! Spoke to the head office etc and they wouldn't even believe me that one of their staff would do such a thing, not even benefit of doubt or sympathy or good will gesture offered. I will be issuing court proceedings.
I bought a twin pack of Ballycastle Hot Toddy from my local Aldi and discovered that the ingredients are described as " a warming sweet hot toddy blended with smooth triple distilled Irish whiskey infused with lemon and spice flavours". However as there is no list of ingredients I phoned Aldi to ask whether there is added sugar or honey.(this is pretty important if you're diabetic!). The customer adviser clearly thought this was a highly amusing question and informed me between giggles that she had no idea! After putting my call on hold for a long time, she then said there was nobody available to provide the information. She took my number and promised that someone would call me on Monday. I shall await the call with interest, but I do feel that the ingredients should be listed on the product in the first place.
At the Linlithgow Branch there are only a couple of assistants/managers who seem happy to help the customer. The rest are a bunch of morose individuals that could scare the least thick skinned customers away. Luckily I am pretty thick skinned. I wish the assistant manager would stop calling me buddy though :-(
I use Aldi Weymouth at least 3 times a week, I have found the staff to be rushed/ curt in their assistance. However, there are certain items that are much cheaper than other stores & I regularly visit the store for this reason only. The tills are designed so that you pack your goods on the "till feeder", then you pack them back into the trolley, QUICKLY - as you're made to feel you're holding "them" up - then you take the goods to a packing shelf, to pack in packets. I mentioned to the cashies that this system is very stressful for their customers, to be told that they beat TESCO for speed @ the tills??? At whose expense I ask? This afternoon, I saw an elderly lady panicking, trying to pack her goods, at the till - once again I told the cashier that Aldi's "till system" should be revised,( hoping she would bring it up in a staff meeting). She told me that Aldi offer cheap prices & I should SHOP ELSEWHERE if I didn't like it! I have NEVER been treated in this manner in my life - can't believe it!!! Sad - 'cos I like shopping there :-((
I usually went to aldi in hatfield to buy my groceries and always had a bad time with the customer service but the last time I went there was the worst. This tall bald guy was very rude and I will never go back anymore and none of my friends will too.
bye Aldi. you suck.
aldi do the best warranties ive seen. also if an item goes faulty or you just aint happy with it you can have it replaced within 60 days. i used to buy all my medion laptops from aldi but sadly they rarely stock them now.seems only the german aldi has a choice off models .whats happening .????. i would have given 5 stars but for this .
I know I am posting on a UK website. Still, we do have Aldi here in the US. I agree with the multitude of reviews on here. Aldi has good quality products at very reasonable prices. I only go to the major supermarkets on rare occasions for specific items. I find most everything I need at Aldi and save around 30% on my grocery bill. What a wonderful store they are!
I moved house and it was near an Aldi. It has been a total revelation to me. I used to use Morrisons all the time, but now I go once a week for the dog food my dogs like and the coffee I like, that Aldi doesn't sell. I found myself reaching for things, eg tomatoes on the vine @ £1.69 and realising they were only 89p in Aldi and if they are on special they are 69p.
I could go on and on, but Aldi has changed my food shopping and their cold meat and cheeses are wonderful.
Do yourself a favour and make your way there now.
If you think this place is full of cheap rubbish, then you haven't been in for a while. Only bad thing is the packing checkout thing a bit strange you have to unpack and then repack trolly then move over to another part to pack in bags - fine, saves money but you have to buy bags at checkout! So how you know how many you need before? Still, that's just a daft problem. Loads of good stuff in there - try it out
I use both Aldi and Lidl and find that both companys are excellent value for money and the quality of their food and non food items are excellent.
I use Aldi as my main supermarket. It might be a bit fast and furious, but it's at lease 40% cheaper than our village Coop, and the fruit and veg. are far fresher.
I also prefer some of Aldi's home brand foods over the more popular brands.
When I first started shopping at Aldi's I was a little wary to what the quality would be like but I had no need to worry as I have found some excellent quality goods and so many bargains. I have never had one complaint about any of the products I buy from Aldi. Staff also very helpful and friendly I shop there all the time now.
Aldi is incredible! An amazing little chain of shops. The staff seem to work like dogs, but then is that the price for cheap products?
You don't get many big brand there, but they are focused on making their own brand goods as good as the big brands (as there amazing advertising suggests).
We now use Aldi for as much of our shopping as we can, and then we fill in with bits from other shops.
It would do Tesco et al good to take note of the Aldi model. It is more than likely the way forward - lower margins, less service but much happier customers!
When Aldi started in the UK I was a bit snobbish and would not shop there, buying a lot of stuff from M&S and other supermarkets. Over the years I now realise that Aldi offer great quality on most items at amazing prices. I know a lot of people who are changing from Tesco's to Aldi. Their top range Chocolate Cake is to die for.
I have visited many ALDI stores, throughout Europe, over the years. The standard is consistent through all the stores and the range of goods, as expected, similar in all countries..... just what I want. When at home and abroad, it's good to know that there will be an ALDI nearby and I can shop, knowing what to expect.
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