I signed up with Sky last year for just my TV but 3 months later I decided I would sign up for BB with them. I looked at their website and it said "Existing Customers" would get a £25 voucher if they signed up to other services. I rang Sky and spoke to CS who confirmed that if I go with them for the BB I would get a £25 voucher. I signed up and waited and waited and received nothing!! I rang them up and they said the offer was for new customers. I pointed out that the Advert said "Existing Customers" and sent them a picture of the Ad. A few hours later the Ad disappeared of their website. They would not give me my voucher and insisted that it was for new customers only and virtually called me a liar when I said that their CS has also told me I would get one. So do not believe anything they say to you and get them to send it to you in writing!
We transferred to SKY and have had constant but intermittent problems with Broadband availability since installation, we have rung more times than I can count, changed routers etc, etc. They have come down now to blaming our PC even though it worked with our previous broadband supplier just fine. We're currently still waiting for a call after a week and a half that should have made within 72 hours. Almost a year later we still have connection issues. Looking to move now, NOT RECOMMENDED !
Their technical team asked me to do a list of testing including unscrewing by bt phone box and I could not put it back. As a result I had an open box of wires of electricity in a house where a toddler lives.
They said they would credit back the days I have not got internet for so I asked them for confirmation of that in writing but no they wont do it. "It goes on your account" they say. However your so called account is under their control and they can edit/ amend as they like. In the meantime you are paying for internet which you dont have.
I explained I need internet to work because I have deadline but they cant be bothered and they would not send the confirmation of credit regund in writing. Instead they cut the phone off.
We are having huge problems with sky, their call center are rude and do not bother even read the emails and reply with something irrelevant. Our broadband and land-line have not been activated now 4 days past activation date! Has been over 72hrs we were told to wait to get a call back. No-one has called. I am fed up and just want to cancel so I can go somewhere else where I can receive the services we are paying for.
If you’re thinking of joining sky don’t once you are sighed up they don’t care about you they lie and steal I missed a payment they didn’t let me know by phone just cut me off while sorting it out they were telling me one thing online and then started telling me something completely different on the phone so I changed my broadband and talk to Tesco (much better and a bit cheaper) when all that was set up sky couldn’t edit my bill so I only payed for the TV as the sky system won’t let sky employee’s edit anything so they took money that they had no right to telling me it would be refunded back to my bank it was 2 different adviser at sky telling me the over payment would go back in to my bank now they say I won’t they took money they had no right to tell me I would get it back in my bank now they won’t put it back so they stole from me and lied to me DO NOT JOIN SKY THAY LIE AND STEAL
Where do I start? Excellent TV package, excellent broadband, and definitely the best customer service I`ve ever experienced. The call centre staff that I`ve dealt with have all been very polite, and easy to deal with. I tell them what I need, and I get it, no problems at all. Excellent HD channel line-up, and On-Demand service. They told me what broadband speed to expect, and that is what I get. Highly recommended...
Recently had problems with my broadband and went to talk talk who are just useless, then went to BT who are just con merchants.went back to sky. Got offered deals on movies and sports for my return and over the moon with it. Fibre optic is available in my area soon with sky so happy to stay. My broadband issues this time were sorted very quickly. Maybe luck of the draw with the operator but he was very good and understood and listened to what I had to say.
Seems like the only people in Sky that do what they promise is sales team as soon as you sign up nobody cares anymore. Transferring Sky to new home took 3 months and Sky tried to apply made up charges.
since the bad weather the uk has suffered recently i have been having trouble recieving a signal whilst watching sky tv so i contacted sky.the operator instructed me to try a few things which did initally work but after a short while the problem came back so i contacted sky about 20 mins after the 1st call.the operator said if i wanted an engineer to come and look at the prob it would cost £65.i refused and said that i wanted to cancel my sub he then put me through to cancellations.the operator who was named dean was very vocal and overpowering.i had to ask him to stop interupting me when i was talking.i pointed out to him that i had been a sky customer for 13yrs and did'nt see why i should pay £65 for an engineer when i pay sky over £40 a month.he then said he could drop the engineer price to £15.i asked him how could 1 operator quote £65 and another quote £15.he said because cancellations is the last stage of negotiation's with a customer.i think this practice stinks and sky should be ashamed of themselves by trying to rip off people.a lot of people would pay the first price their are quoted.where i live i cant recieve virgin so i'm stuck with sky but as soon virgin is available in my area i'm off.
I am a new customer unfortunately, i called first BT for instalation but the next available appointment was in more than a month time and because i could not wait i called... ofcourse Sky i didnt expect to be too bad but they are whorse than anybody i ever meet, i made international phone calls to my family and the first bill was around 26pounds only, a month later my bill was 120 pounds i call the customer services and i ask them to send me bill by post from now on because am overdrawn at bank and cannot afford to pay all once they lied to me that its ok and unfortunately i didnt think to cancel my direct debit because i believe and trust them so i put 90pounds in my bank they took it all whithin seconds left me with no money ( am single parent and n o benefits ), after this i cancelled the direct debit and refuse to make any further payment untill they called near holidays ofcourse ask me about money i told them i have no money and will pay when i have and i ask how much i owe he said only 22pounds left no more i quote "we dont charge for any delay" soon after the call i just receive a 122pounds bill i cannot belive this am speachless because they cut my services two months ago so i only have internet no other services and to cancel the contract they want 300 hundred pounds of me ha ha ha in their dreams maybe...they are nice to you just to make you sign and first month good only then stab you right behind your back, my suggestion is stay away from Sky and dont believe any word because they are a big shitt liers!!!!!!!
I have been a sky customer for years now and called this evening to help set up my new sky hd box. Before I could even tell the guy anything he. Asked me for some details, to which he became increasingly agitated as my postcode is ch43 and he thought id said Bh43, to which he rudely says in a horrible tone "i said b for bravo at the beginning' to which I replied you know what I dont like your attitude problem ill ring back later. This guy had no repect for me at all from the beginning of the conversation and to be honest the guy I spoke to after wasnt much better! im fuming with the way in which I was spoken to and got so angry!! im moving this year and will not be touching them with a barge pole!!!they obviously need to reevaluate their customer services training, im still angry now, how dare he speak to, me, the customer, in the tone that he did?be warned!!!! Disgusted!!!
Damaged my property on installation, refuse to resolve issue in a timely fashion and state that they will patch the damage rather than replace the damaged item.
I have been a sky customer for FIVE years, and this is the thanks I get. Sky know how to treat there customers.
Looks like I will fix the issue myself and have to take sky to small claims court...... Even more of my time wasted. Thanks sky, believe in worse
I've been a Sky customer for over 5 years. In that time I have moved house and had a few minor technical issues. Every single time I have called Sky I have been helped by a very friendly and competent advisor and I honestly could not fault them. I constantly recommend them to friends.
Recently I have been trying to reduce my bills in general and was offered a phone/tv/broadband package with another well-known company. I called this other company to simply confirm my 'go live' date. After just under an hour on the phone (a combination of being put on hold and transferred to no less than 5 different 'advisors') they hung up on me. I called again and the same thing happened. Enraged at this point I then called Sky...
What a difference! I did have to hold for a short while before being greeted by a wonderfully helpful advisor. I explained my situation with money struggles and she looked into my account and managed to upgrade my package and reduce my bill. I was over the moon - not just about the price reduction but that she had taken the time to listen and made me feel like a valued customer instead of a faceless account number.
I work in a call centre myself and know how hard the job can be and how much abuse advisors are given. I am really impressed with the service I have received at Sky. I can see from other reviews that not everyone agrees but I wanted to give my opinion because I know how often people manage to find time to complain, but it is much rarer for people to show appreciation for a job well done.
So thank you Sky. Thank you for having such wonderful call centre operators. Yes the prices are not the most competitive but do you know what? I would much rather pay a bit extra and receive the excellent service I have come to expect over so long.
I had the pleasure of a live chat with Elisabeth today and she helped with everything I needed and was very accommodating. Plus, I got my ticket for $200 less than I would have elsewhere. Great price and amazing service, I will be coming back here in the future!
Cannot believe how useless the Live Chat team is, I connected to Live chat to discuss my phone bill. All I wanted was a bar on the phone so not out going calls could be made. Prasad at Sky advised I would need to go out to buy my own equipment so that could be done. I then went on to state that the bill was rather high this month and asked if they could help perhaps by offering a discount as I never seem to get one of them. This request was ignored. He told me to call the sky team if I have any problems with my phone line. I asked what Live Help was there for and he said for Broadband Issues only. Then why at the begging of the chat did you not tell me that instead of letting me continue chatting and wasting my time and yours. Thanks naff all Sky.
Sky famously do not value existing customers, especially those on top packages!
I was a customer with sky for over 3 years, paying £80+ a month for sports, movies etc. I got fed up that my mum, who pays about £30 a month kept getting 6 months free sports/movies flyers and I didn't, so I decided to cancel.
I completed the online form to request that my contract was terminated because I don't like to phone the call centre due to the price of the calls.
After completing the online form, I almost immediately received an automatic acknowledgement of my request stating I would receive a personal reply within 72 hours. A week and a half later, I received an email requesting my availability so someone from sky could call me. I replied with four separate dates outlining my availability. These slots came and went and no call was made.
I then received a further email, which was still within the timeframe of my slot availability previously provided requesting further availability times. I almost immediately replied and provided a further five time slots of availability, two of the slots being full weekdays.
These days came and went and I still didn't receive a reply, so I registered a complaint. That evening, I received a reply saying my sky would be cancelled.
I never once spoke to a human, other than a short, stroppy email stating my sky would be cancelled. Sky couldn't be bothered to call me so I got the impression that they didn't value me as a customer. OK, I am one customer, but no doubt there are lot's more like me who sky also don't value.
Awful company! A month later, I'm now £80 a month better off without sky and not missing it at all!
Had Sky for six years, broadband and phone line faults involve you doing all sorts so they don't have to send anyone out, incapable of returning a phone call and broadband speeds are generally half of what the lowest estimate is.TV service was ok but wouldn't rush back as the customer service seem intent on doing as little as possible presumably hoping you'll give up eventually.Have now given notice and gone elsewhere in the hope of a better experience
I was offered a free replacement HD box, so I went to MySky and ordered. Nothing was received. I complained and was told that they only offered me this because (due to their incompetence) they thought I had an old box, and that therefore they will not honour their offer. This is entirely consistent with all of my dealings with Sky - 100% failure.
terrible customer service department who couldnt care less about long term customers. New customers get all the deals, existing customers get shafted.
gone to virginmedia now, much better
I left Sky after a year of paying too much for substandard internet and customer service. It was the best decision I ever made. Both BT Vision and Virgin are so much better, and even though BT service isn't known for being great, it beats anything Sky can offer. They clearly don't get the message though because I still get tons of offers in the post, so now they are killing the planet too.
I tried Virgin a few years ago but it just didn't compare to Sky. They know their market, they are constantly evolving and have the resources to back them up. I've never had a billing fault, they are always sending offers of free movie packages for x length of time etc. I can't imagine we'd try any alternative satellite providers now.
Sky can be horrid, sky can be great. Have had various dealings with them over the years I have been with them and I am still with them so it must say something!
Its nice sometimes to get someone who knows what they are talking about and how to give good customer service, sadly, this does not happen often but I just keep calling until I get someone.
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